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Reviewed 31 July 2022

Stayed in the first villa and always have this one for 10 years, but the railing of the terras was loose, there were screws sticking out in the pool cause there was a cover off, we complianed about it cause it is healt and safety, also the lights in the pool and around the pool were broken, but they got half fixed and not the rest of it, so also not the railing and the cover. then I found a note on the reception door with a phonnumber for late arrivals, in all the years the previous managment were there untill the last guest arrived. Normally all the rooms and villas are having everyday coffee sachets, now you are only getting it on arrival and after that no more, strange for a hotel. also was difficult to get fresh towls for the pool, the years before that was never a problem. food is normally good but a small menu, but that is no problem, only this time there was only chicken on the menu, I have other experiences the years before, it was much better. also they dubbeld the foodprices, not the drinks. there were only 2 tables outside at the reception, normally there are 5 or 6 for people who want a drink before they go to their room.
It is still a nice hotel, but service and maintenance is low compare with all the other years, Also to make a booking for the villa we want to have was also difficult compare with the years before, there are regular people who are not going anymore, I hope things are getting changed, then I will be back

Date of stay: June 2022
    • Value
    • Rooms
    • Service
1  Thank wendyvelsen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kefalonia Bay Palace, Owner at Kefalonia Bay Palace, responded to this reviewResponded 3 weeks ago

Dear wendyvelsen,

thank you for taking the time to give a feedback of your stay.
On the other hand it's surely sad that you have chosen only this way although you have been asked several times for your feedback during your stay, particularly because you have been coming to this hotel for 10 years, except the last two years of covid, where the hotel was still with the old owner.
An owner/management change is often difficult especially if there has been a good & strong bond with the previous one, which is surely very precious.
Neverthless we do think your critism is quite harsh and we definitely don't want to analyze each point you are mentioning above, but few:
Yes, things have to be done - we are very aware of it. We took over the property just shortly before the season started and did many things within this very short time. As you haven't been here for the last two years, you certainly don't know how your beloved property had changed already before we took over. We are truly sorry that you had to face some maintenance problems in the early season and we tried very hard to fix it and compensated you as well every time with little extras.
Covid has changed the world generally and staffing problems are everywhere unfortunately, especially in the tourism branch with the result in the beginning of the season we didn't have a night auditor (now we have). With the delay of flights there were arrivals at 4am in the morning, nevertheless the arrival experience has not changed.
That foodprices changed is quite obvious as prices have changed everywhere, but we definitely have not dubbled the prices. This is a misleading statement as well that we only offered chicken.

We do think we would have deserved a chance.

Kind Regards,

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Reviewed 29 June 2022

Cannot fault the helpful and friendly staff. Nothing is too much trouble. A small fault with our shower tray was dealt with immediately. Breakfast rather average, we ate lunch and evening meals in the lovely local tavernas. There are 2 issues which visitors need to consider. We had to walk up in excess of 150 steps to our room. If you have mobility issues this would be impossible. The tour operator we travelled with implied there were lifts from all floors to street level (which itself is at a top of a hill). This is not the case. There was one external lift which saved 2 flights of stairs out of a total of 11 flights! One internal lift takes you one floor within the main reception building. The second issue is there is no real beach to speak of. There is a very small shingle beach within walking distance accessible by steps down, but no shade and you will need beach shoes to get in and out of the water, as it is very rocky. There really is nowhere to lay or sit in comfort due to the rocks. Parts of the hotel need investment, and are looking tired, but our room was excellent. The pool area is good and we had no problem getting sunbeds and shade. The pool toilet is, unfortunately, 3 flights of stairs away. If you are fit and not put off by all the stairs, the views are stunning, so go for it.

Date of stay: June 2022
    • Value
    • Cleanliness
    • Service
Thank wendylW8050RE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kefalonia Bay Palace, Owner at Kefalonia Bay Palace, responded to this reviewResponded 4 July 2022

Dear wendyIW8050RE
Thank you pointing out our helpful & friendly staff. This is much appreciated.
Yes indeed thye hotel is built on the top of the hill on different levels connected with steps & an exterior + interior lift. You laid it out correctly. This is the nature of the hotel and the award are our unbeatable views! Therefore surely a kind of mobility is definitely needed.
We are aware that some parts need investments, which has been programmed for the off season, when there are no guests. Whatever can be done during the season has also been pushed forward.
Definitely Kefalonia Bay Palace is in constant improvements until we reach the level we want. Nevertheless our software which are e.g. the staff, our serviceis on a daily effort to pamper our guests and give them wonderful moments.

Wendy we wish you a nice summner and all the best.

Sunny Regards from Kefalonia!
Kefalonia Bay Palace Management

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Reviewed 25 June 2022 via mobile

Absolutely loved everything about the island, the resort and the hotel. The hotel was spotless throughout , excellent friendly staff, nothing was too much trouble. Excellent spacious rooms with fantastic views out over the bay. The hotel is situated in a part of the island that makes exploring very easy (a definite must). The only downfall is there is a bit of a climb to the hotel and rooms are situated over a number of levels. However, if mobility allows then it’s really worth it. Having breakfast overlooking the bay was amazing. Lovely large size swimming pool with a smaller one for children, pool was never too crowded and again extremely clean. Definitely recommend this hotel.

Room tip: Travelled in June and found this was a perfect time as not sure how busy the island gets later through summer. Good parking areas near rooms
Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank enza c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kefalonia Bay Palace, Owner at Kefalonia Bay Palace, responded to this reviewResponded 27 June 2022

Dear Vingenza,

thank you taking the time to leave a comment for Kefalonia Bay Palace Hotel and giving us 5/5.
We are very pleased that you enjoyed your stay so much with us beside the unbeatable view , but also due to our excellent staff, our cleanliness & general our facilities.
Although we have a lift for the different levels some mobility indeed is needed, however as you said you get awarded with the fanastic view overall.

We truly hope to welcome you again for another wonderful holiday.

Best Regards from Kefalonia!

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Reviewed 14 June 2022

Just back from our 4th stay here since 2018.

The best parts are the great views, friendly staff and cleanliness. Really relaxing spot just a few minutes walk from the village.

It is in an elevated position but the views wouldn’t be so good otherwise. As long as you have average mobility you won’t have any issues.

We will be booking for next year!

Date of stay: June 2022
    • Value
    • Sleep Quality
    • Service
Thank blenheim8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kefalonia Bay Palace, Owner at Kefalonia Bay Palace, responded to this reviewResponded 16 June 2022

Dear blenheim8,

thank you so much for giving us 5/5 and returning every year again. we highly appreciate it and each year we try to give you the best service.

We are already looking forward to welcoming you next year.
We wish you a wonderful summer!

Best regards from Kefalonia,
Kefalonia Bay Palace team

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Reviewed 8 June 2022 via mobile

We had a wonderful week here. I was worried about the stairs (!) it is steep but don’t let this put you off - the views are amazing.
Kids pool was perfect for 3 year old and the large pool was exactly that - large! Breakfast was nice variety of warm and cold food so something for everyone. A kettle, teabags and coffee was in the room and we just asked for some milk at breakfast to keep in the fridge back in the room.
It’s a pleasant walk down into the village with some amazing places to stop on the way for for food or a drink.

Date of stay: May 2022
Trip type: Travelled with family
Thank LauraJRV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kefalonia Bay Palace, Owner at Kefalonia Bay Palace, responded to this reviewResponded 16 June 2022

Dear LauraJRV,

thank you for your wonderful comment and the fantastic rating.
We are all very pleased that you had such fantastic week with us and enjoyed our pools, our welcome amenities of water, tea & coffee. We have now also implemented the milk to the welcome package.
We are also happy that you enjoyed our variety of warm/cold food at breakfast.

We truly hope to welcome you again in the near future for another amazing holiday!

Best Regards from Kefalonia,
Kefalonia Bay Palace Management

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