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“Big disappointment”

Restaurant du Grand Barrail
Ranked #19 of 44 Restaurants in Saint-Emilion
Price range: US$ 47 - US$ 94
Cuisines: French
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Restaurant details
Dining options: Reservations
Description: Gourmet restaurant Let your taste buds travel to south-western France! In the heart of the magnificent Saint-Emilion Vineyards, the Château Grand Barrail **** Hôtel - Restaurant - Spa welcomes you to its elegant gourmet restaurant, offering creative cuisine and fine wines. The Chef Romain Gondras is sure to delight most discerning palates by original and innovative à la carte meals and set menus 25 euros (Two meals Menu), matched with carefully selected Bordeaux's fine vines. In warmer weather, you may choose to enjoy your dinner on the terrace, providing unobstructed views over the park and the surrounding vineyards. Our dining rooms With antique-style mouldings, unique stained glass windows, gold highlights and oriental, Viollet Leduc-style paintings giving it a baroque character, the Mauresque dining room keeps with the luxury ambience that used to fill the place since its construction in 1902. After renovation works carried out by Hotels Emeraude, the Rotonde dining room, with its mirrors and its imposing chandeliers inspired by The Petit Trianon Palace, was given back its original beauty. Matte colour coatings are a harmonious blend of bright tones. The chic hotel's bar is an invitation to kick back and enjoy a glass of wine or Champaign, or to sip a tea. A stylish smoking room is also at guests' disposal to relax in a comfy leather armchair with a flavoursome cigar. Our cigar bar offers an extensive selection of cigars to suit all tastes. Gourmet yet affordable, the Château Grand Barrail's restaurant can accommodate 75 people indoors and another 40 on the terrace.
Reviewed 2 April 2018 via mobile

The restaurant is best to be avoided. 3 hours spent for 3 course fixed dinner. Beef steak was burnt and obviously inedible. I had to return it yet fearful that a replacement will take another hour to get. The service is weak and only one waiter is genuinely trying to save this sinking ship. Needless to say the price is inadeaquate for what you get. This disastrous dinner spoilt the whole impression of our stay at Grand Barrail.

Thank austesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ujGBA, Responsable relations clients at Restaurant du Grand Barrail, responded to this reviewResponded 9 June 2018

Dear Guest,

We thank your for taking time to share your experience in our restaurant.
I am sorry to read that you did not enjoy your diner in our restaurant. Please rest reassured that your comments have been raised with our chef in order to improve our service.

We do hope that you will give us the opportunity to better serve you in the near future.

Best regards
Guest relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (179)
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3 - 7 of 179 reviews

Reviewed 5 March 2018

We have lived half the year in our apartment in Spain since we retired 10 years ago. Every years we have made a tour of 7-8 day in connection with my wife’s birthday which is the 28th of February. This year we dicided to celebrate the day in a «chateau» hotel in Saint Emilion in France. As we had a half board reservation I had already checked the menu on the internet and upon arrival we had already decided upon what we would have for dinner. At the restaurant we were presented a menu only available in French and which was quite different from what we had found on the internet. We were told that the menu was changed a few days earlier, but the other menu is still the only one available on the internet when I checked that after finishing our tour! The staff were not very helpful to find dishes to our liking but we managed after long discussions to get a different starter as none of the ones presented to us were to our liking. When I look at the final bill I am afraid that we had to pay a lot extra for that change! The main dishes were composed of just one of fish and one of meat. The only meat dish was fried pigeon – so no I can boast of having eaten pigeon for the first and only time in my life!
We had just placed our order when a group of 7 arrived at the neigbouring table. That looked to be a French salesman with 6 American customers. They had obviously been on a winetesting tour a had a behaviour opon arrival according to that. As they kept on drinking at the table the level of noice and shouting was undecribable. We had to sit for two hours listening to this very loud conversation between the group. This was a group that definitely belonged in a crowded bar and not in a decent restaurant!
As my intention was to give my wife a decent and romantic dinner on her birthday this happening along with the lack of decent food more or less ruined our intention with staying at this hotel. I blame the mangement of the restaurant for allowing this group to destroy the meal for all the other guests and this is not worthy of a decent hotel or of a decent restaurat. The group should have been placed in separate chamber and not amidst other guests in the restaurant. The price level of the restaurant is rather high and then you expect some value for money. As and example the wine list started advocating wines at the cost of 1.100 Euros and the cheapes wine was available for 90 Euros. When you feel that you are in a vulgar and noisy bar this price level makes no sence. If you choose to go down town in Saint Emilion (as we did the next day) you will find very good restaurants with better food and with a far better price level. So my advice is – don’t get trapped - eat elsewhere!!

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Thank Norwegian425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2018

We were delighted to be given an actual separate carte listing all the vegetarian options for lunch. From these we selected a poached egg in a Jerusalem artichoke soup with black truffles, an apricot couscous, and a beet risotto, all of which were excellent. We followed these up with a coffee gourmand and a tea gourmand - each drink accompanied by a selection of little desserts. The surroundings are elegant rooms with stained glass windows.

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Thank MarkofBurbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

We had dinner at this restaurant as we were also guests of the Hotel. The food is good, the service is quite weak but above all, you feel that you've paid a lot for this experience. We ate some specialities (foie, scallops, beef,) which were good but not spectacular. The wine list is extense (it's what you imagine when having dinner at the Bordeaux area), but again, extremely expensive. A good St. Emilion's red wine bottle is priced not less than € 40, which is clearly expensive (perhaps something general in the region). Again, good desserts, but also expensive.

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Thank Toni3452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2017 via mobile

Great tasting menue. A bit inattentive, were certainly the male waiters. Beautiful setting. Breakfast and staff wonderful!

Thank MargarethOslo_Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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