Thank you for taking the time to advise us of your recent stay at Watkins Glen Harbor Hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service we provide to valued guests such as yourself.
We are very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I empathize regarding the point you mention in your review, especially the unfriendliness and the poor service you received as a result. This level of service is not acceptable and will be addressed with the concerned department.
Again, please accept our apology and I hope that you will give us another chance to serve you and your family on a future visit to the area.
Sincerely,
Krista White
Asst. Front Office Manager
Watkins Glen Harbor Hotel