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Traveller rating
1,542
322
57
19
22
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All reviews beautiful hotel turn down service hotel restaurant finger lakes blue point a lake view room would highly recommend this hotel bottle of champagne coffee and tea fire pit walk in shower off season wine tasting king room every morning wine country in town
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Reviewed 16 May 2022

Our organization hosted a week-long event in the multiple meeting spaces and we couldn't have been in better hands. From the bell service, front desk and housekeeping teams; everyone was extremely friendly, responsive and professional but a special note of gratitude to Marissa Brace on the sales team who couldn't have been a better partner to us.

Marissa was so accommodating, helpful and responsive and she went above and beyond to ensure our event was successful and that our guests were comfortable and felt taken care of. Our program had a lot of moving parts and she handled our needs and requests with the utmost professionalism.

Brittany Blair on the catering team matched Marissa in care and professionalism and ensured that meeting spaces were setup exactly as we needed them to be, flipping the spaces flawlessly and according to the BEO's each day. For every request, Brittany made it happen. Our guests loved the meals each day and Brittany oversaw an equally professional and friendly banquet team.

We could not have accomplished our event goals for this event without Marissa and Brittany! We are so grateful for their experience and skills and look forward to returning.

Date of stay: April 2022
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank karllN8289ZV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Krista White, Guest Services / Front Office at Watkins Glen Harbor Hotel, responded to this reviewResponded 31 May 2022

Greetings from your friends at Watkins Glen Harbor Hotel. Thank you so much for your thoughtful review. I will ensure that your kind words are passed along to our bell service, front desk, housekeeping staff as well as our sales & catering team. We do hope that you will give us the opportunity to serve you and your family the next time your travels bring you to the area. Thank you so much and have a wonderful day.

Sincerely,
Krista White
Asst. Front Office Manager
Watkins Glen Harbor Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2022 via mobile

What phenomenal service! This is a beautiful hotel that is very well appointed. It has a very high end but friendly vibe and all the staff we encountered were absolutely the best! We loved our room and the turn down service really wowed us! We ate in the restaurant and the food was VERY good, the Chicken Gorgonzola pasta was amazing. Sitting outside on the patio on a wonderful spring evening was so much fun and ending the night around one of the awesome fire pits was just the cherry on top of an amazing stay.

Room tip: A Must Stay in Watkins Glen
Date of stay: May 2022
Trip type: Travelled with friends
1  Thank MaryAnn B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Krista White, Guest Services / Front Office at Watkins Glen Harbor Hotel, responded to this reviewResponded 31 May 2022

Greetings from your friends at Watkins Glen Harbor Hotel. Thank you so much for your kind and thoughtful review and we couldn’t be more thrilled that you enjoyed your stay with us. We are proud to be recognized as a premiere destination by TripAdvisor due to the thoughtful consideration of guests like you that take the time to leave such insightful reviews about your stay with us.

We hope you will give us the opportunity to serve you and your family the next time your travels bring you to the area. Thank you so much and have a wonderful day.

Sincerely,
Krista White
Asst. Front Office Manager
Watkins Glen Harbor Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2022

Hotel was well maintained as usual, food menu was great and staff was kind and efficient. Extremely obnoxious and overly intoxicated 'party rooms' on either side of us disrupted the entire hallway all night without resolution. Expected staff to have more power to remove aggressive and overly disruptive 'guests' in a facility of this caliber. Drunk males with numerous 'warnings' from staff who proceed to become physically aggressive to female guests need to be handled by security or male staff and have enforceable practices in place for removal from the premises. Classy establishment with a great location and clean environment. Unfortunately the frat party environment of this trip ruined the experience and caused us to leave less than 24 hours after arrival.

Date of stay: May 2022
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank pennylynns2cents
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Krista White, Guest Services / Front Office at Watkins Glen Harbor Hotel, responded to this reviewResponded 31 May 2022

Thank you for taking the time to advise us of your recent stay at Watkins Glen Harbor Hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service we provide to valued guests such as yourself.

We are very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I empathize regarding the points you mention in your review and the poor service you received as a result. This level of service is not acceptable and will be addressed with the concerned departments.

I would like to look into this further for you and discuss what we can do to find some resolution on your behalf. Please reach out to me directly at kwhite@harthotels.com so I can discuss further with you. Again, please accept our apology and I hope that you will give us another chance to serve you and your family on a future visit to the area.

Sincerely,
Krista White
Asst. Front Office Manager
Watkins Glen Harbor Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2022

Loved this hotel! Would definitely stay here again. Staff was friendly, hotel was clean, restaurant was good and on site, Can’t beat the view being right on the lake! Even had a car charging station!!

Date of stay: May 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank JILLMORR25
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Krista White, Guest Services / Front Office at Watkins Glen Harbor Hotel, responded to this reviewResponded 31 May 2022

Thank you for choosing the Watkins Glen Harbor Hotel on your recent visit. We truly appreciate you taking the time to let us know about your experience. Our constant goal is to exceed our guests’ expectations through excellent service. Please keep us in mind when planning your next trip!

Sincerely,
Krista White
Asst. Front Office Manager
Watkins Glen Harbor Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2022

We stayed here for a week for our honeymoon May of 2021 and had to come back for another visit May 2022. Everything was wonderful, beds comfortable, view immaculate, as well as loved the in room dining options and fire pits outside the bar. We will be back!

Date of stay: May 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank KristinEnglish
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Krista White, Guest Services / Front Office at Watkins Glen Harbor Hotel, responded to this reviewResponded 31 May 2022

Greetings from your friends at Watkins Glen Harbor Hotel. Thank you so much for your kind and thoughtful review and we couldn’t be more thrilled that you enjoyed your stay with us. We strive to exceed our guest expectations by providing the right service to make every stay relaxing, enjoyable and filled with positive experiences. Thank you again for your feedback. We truly appreciate knowing that our guests have been well served. We look forward to your return when you are in the area again.

Sincerely,
Krista White
Asst. Front Office Manager
Watkins Glen Harbor Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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