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All reviews big joe seafood restaurant indian ocean private beach wrap around balcony beautiful hotel terrace restaurant sea view old world beach resort nice pool high ceilings walking tour old building the general manager our honeymoon spice tour
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Reviewed 19 September 2017 via mobile

Very good place and so authentic and beautiful hotel.
We went back to sultan time.
People they are really professional and very friendly , specially the man in the reception who is able to speak French, English with a lot of humor.....
We spent a really good time there and the swimming pool it just fantastic.

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank lud2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 4 October 2017

Dear Guest,

Many thanks for the compliments in your review. We are happy that you had a wonderful time with us. I will deliver the special compliments to Yosouf whom I believe is the one your referring to. Please let us know of your next visit to Zanzibar and we will be happy to welcome you back to Serena.

With regards,

Paul Chaulo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

The place is right on the beach our room was on the top floor overlooking the pool and beach the staff were super friendly and remembered everything you like and are always there when needed, one of the best places we have visited yet

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank Darren w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 4 October 2017

Dear Guest,

Thank you for your review. We are very pleased that you had an amazing time during your recent stay with us. The views from our rooms is indeed one of the delights of our hotel. Our staff too forms one of our greatest assets that compliments all areas of service in our hotel and we are happy all those made you happy. Me and my team look forward to your next visit to Zanzibar.

With Regards,

Paul Chaulo
General Manager

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Reviewed 5 September 2017 via mobile

My partner and myself came down to Zanzibar not knowing what to expect, because many things get sold on the net, to our surprise, landed and arrived and such a stunning property. Serena hotel feels like a movie, truly magnificent, beautiful with background sea access. The people and the general manager all wonderful. What a wonderful hotel.

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank ThaboT21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 12 September 2017

Dear Thabo,

Thank you so much for taking time to give feedback about our property. We take great pride in our staff for the excellent services they offer. Indeed it was a pleasure hosting you and we hope you will soon visit again

With regards,

Paul Chaulo
General Manager

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Reviewed 27 August 2017

WOW! This hotel is right on the water and our terrace was the place to be at sunset!
Watching the dhows sail by....what a beautiful site. Hotel, room and Staff were all wonderful... buffet was enough...and we enjoyed being close to town. Walking to all shops and restaurants. Even an escort!! A must when you visit!! Thank you Serena!!

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank vesperado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 12 September 2017

Dear Guest,

Many thanks for your review. We are pleased that you liked our services. our location is a great strength as we take pride of being on the beach front and at the same time at the heart of history that Zanzibar is known for.
We are humbled by your comments and we look forward to your next visit

Regards,

Paul Chaulo
General Manager

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Reviewed 12 August 2017

We wanted to enjoy an evening and night in Stone Town before heading to our resort further up the coast. The Serena served that purpose very well. Its waterfront location allowed us quick and easy access to the market filled with the aroma of delicious meals. The market was a beehive of activity. Great energy.

The Serena staff were very attentive to our needs, providing excellent service. The hotel décor was warm and inviting. Loved it!

Date of stay: August 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank EstherTed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul C, General Manager at Zanzibar Serena Hotel, responded to this reviewResponded 12 September 2017

Dear Guest,

Thank you for the amazing review. We are very happy to learn that you had very good stay with us on your transition to the resort away from stone town. Yes our location is very convenient for tour of stone town and visit to the local market. We are delighted that we suited that need and we hope to see you here again soon

With regards,

Paul Chaulo
General Manager

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