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“Relaxing Getaway”

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Arabella Hotel & Spa
Ranked #1 of 1 Hotels in Kleinmond
Reviewed 6 November 2017

Recently decided to do a mini getaway and get out of Cape Town for the weekend, which proved to be a very relaxing visit to the Arabella Hotel & Spa. A quick 1hr30min drive and you are greeted with a beautiful setting just before Hermanus. We were delighted as they informed us that they had upgraded us to a lagoon facing room, which had an incredible view. We spent the day at the pool and then got to enjoy sundowners by the bar as you look over lush land. This was topped off by an evening swim in the indoor hydro pool (which was a bit cold to be honest), followed by very efficient room service for dinner.

Pros:
- Friendly and helpful staff
- Lots of amenities (outdoor & indoor pool, spa, gym, golf course, restaurants on site)
- Quiet hotel
- Great breakfast buffet
- Spa & gym
- Comfortable bed

Cons:
- The room was a little old (our bathroom had some mold in the corners of the shower and in the tiles)
- When we arrived there was a bunch of wet towels and used bedding sitting on the floor of our room
- The air-con didn't work. We had it on the lowest setting but warm air came out
- At the spa, once we had gotten onto the bed for our back, neck and shoulder massage, the masseuse asked if we would like her to include the legs into the massage. I was a bit frustrated with this as it is an additional charge and if I had wanted that treatment I would of booked it in the first place.

Overall this was a lovely, relaxing stay.

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 857 reviews

Reviewed 30 October 2017 via mobile

What a wonderful getaway weekend spot. Beautiful view from rooms with total privacy. Worth paying extra to overlook the lagoon. The spa and pool area is great and the golf course been in the top 10 in the country, talks for itself! Only complaint would be that the fine dining is separated by open metal decoration making it VERY noisy. All in all a great complex very tastefully decorated making an enjoyable stay.

Stayed: October 2017, travelled as a couple
Thank Darin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2017 via mobile

An picture perfect hotel and golf course. Set along the river mouth leading into the sea is a hotel made for relaxation and surprises.
The reception area is friendly and welcoming almost making one feel like and island hotel. The staff are efficient, friendly and on the ball to get you to the room.
The rooms are spacious and modern and have the most amazing views from the balcony. The rooms are well kept and clean and the staff made brain such rooms with efficiency .
The meals were of a high quality and tasty
I will definitely return

Stayed: October 2017, travelled as a couple
Thank essop m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017

Stayed at the beautifully located Arrabella deluxe Suite 431 on the corner overlooking the Golf course for 1 night with our Family of 5! The Wifi was not working and when i called the front desk said someone would come to attend to this but did not.
The staff prepared a pull out couch/ bed for our 2 girls but it was super uncomfortable and at midnight after much moaning we opted to settle the girls in our bed and sleep on the pull out - impossibly uncomfortable. So we slept on the floor!
When i told the front desk the next day we got "thanks for letting us know" and "maybe we can finally get some new mattresses"
Lovely setting but an uncomfortable stay.
I dont thin

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank GeeandTeeZeea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_AHS, Front Office Manager at Arabella Hotel & Spa, responded to this reviewResponded 21 October 2017

Dear GeeandTeeZeea,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Arabella Hotel & Spa.

Please accept my apology for the discomfort and inconvenience caused as well as your expectations not being exceeded during your recent stay with us.
Our aim is to provide all guests (especially you) with an unforgettable hotel experience and your honest feedback is an important part of that process. We sincerely apologize for our shortcomings and will share your feedback with the appropriate hotel team.

Sincerely,

PATRICK FORTUIN
Front Office Manager
Arabella Hotel & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

We recently spent two nights here as part of a golfing garden route tour. We had a lovely room overlooking the lagoon. The staff were all very helpful and welcoming. The breakfast was good, large selection. We had the buffet dinner on the first night which was okay, bit mass produced. We had Al a carte on the second night which was lovely. After a bit of a hitch with the golf, not their fault, in fact they were extremely helpful. We had a great round on a challenging but beautiful course. Thanks to Neil who was very helpful and sorted out out cart. Would recommend and if ever we are back in this lovely country we d definitely book again.

Stayed: October 2017, travelled as a couple
Thank gmoggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arabella Hotel & Spa

Address: R44 Arabella Country Estate | Western Cape, Kleinmond 7195, South Africa
Region: South Africa > Western Cape > Overberg District > Kleinmond
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Kleinmond
Price Range: ₹ 9,084 - ₹ 21,197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Arabella Hotel & Spa 5*
Number of rooms: 145
Official Description (provided by the hotel):
The Arabella Hotel & Spa is situated just over an hour's drive from Cape Town, South Africa. The hotel delivers grandeur in design and style that pays homage to the rare beauty that surrounds it. Luminous colours, soaring wooden beam ceilings and unique designs welcome you while attentive and gracious service enhances the experience of complete comfort and warmth. As you are surrounded by the majestic Kogelberg Mountains and bordered by the vast Bot River Lagoon, indulge in a sensory experience that will leave you with treasured memories. Savour the beautiful aromas of fresh salty sea air and fynbos; distinctive sounds of exotic birdlife and enriching sights of emblematic green mountains and sparkling waters that meet an indigo sky. The Arabella Golf Course stretches through Rolling fairways, deceptive bunkers and challenging water traps await you in this golfer’s paradise. You may get distracted by the Bot River Lagoon and indigenous wild flowers, so concentration is a necessity. Your stay would not be complete without a visit to the Arabella Spa. This glorious retreat captures the essence of luxury, privacy and rejuvenation that is at the heart of your stay. Beyond this blissful escape, the destination offers a number of activities to guide you on your path towards complete relaxation. Explore the Overberg with its magnificent charms and treasures that await you. Be enriched by exciting quad bike rides, kayaking expeditions at sea and lazy horseback rides while golden shores and serene Botanical Gardens will leave you in awe of its unspoilt beauty. A valley of vineyards and wine and historic museums invite you to absorb the town's legacy; magnificent hiking and mountain biking trails and captivating boat rides with the ocean's big 5 will leave you inspired. ... more   less 
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Also Known As:
Arabella Hotel Hermanus
Arabella Western Cape Hotel
Arabella Western Cape Hermanus
Western Cape Spa

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