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Reviews (911)
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All reviewsgolf courseroom servicea la carte restaurantgolf estatelagoon viewbot riverconference facilitiesbeautiful hotelround of golfcape townoutdoor poolstar establishmentstunning viewsrainforest experiencein room diningattention to detailrelaxing stay
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54 - 59 of 911 reviews
Reviewed 30 October 2017 via mobile

What a wonderful getaway weekend spot. Beautiful view from rooms with total privacy. Worth paying extra to overlook the lagoon. The spa and pool area is great and the golf course been in the top 10 in the country, talks for itself! Only complaint would be that the fine dining is separated by open metal decoration making it VERY noisy. All in all a great complex very tastefully decorated making an enjoyable stay.

Stayed: October 2017, travelled as a couple
Thank Darin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2017 via mobile

An picture perfect hotel and golf course. Set along the river mouth leading into the sea is a hotel made for relaxation and surprises.
The reception area is friendly and welcoming almost making one feel like and island hotel. The staff are efficient, friendly and on the ball to get you to the room.
The rooms are spacious and modern and have the most amazing views from the balcony. The rooms are well kept and clean and the staff made brain such rooms with efficiency .
The meals were of a high quality and tasty
I will definitely return

Stayed: October 2017, travelled as a couple
Thank essop m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2017

Stayed at the beautifully located Arrabella deluxe Suite 431 on the corner overlooking the Golf course for 1 night with our Family of 5! The Wifi was not working and when i called the front desk said someone would come to attend to this but did not.
The staff prepared a pull out couch/ bed for our 2 girls but it was super uncomfortable and at midnight after much moaning we opted to settle the girls in our bed and sleep on the pull out - impossibly uncomfortable. So we slept on the floor!
When i told the front desk the next day we got "thanks for letting us know" and "maybe we can finally get some new mattresses"
Lovely setting but an uncomfortable stay.
I dont thin

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank GeeandTeeZeea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General_Manager_AHS, Front Office Manager at African Pride Arabella Hotel & Spa, responded to this reviewResponded 21 October 2017

Dear GeeandTeeZeea,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Arabella Hotel & Spa.

Please accept my apology for the discomfort and inconvenience caused as well as your expectations not being exceeded during your recent stay with us.
Our aim is to provide all guests (especially you) with an unforgettable hotel experience and your honest feedback is an important part of that process. We sincerely apologize for our shortcomings and will share your feedback with the appropriate hotel team.

Sincerely,

PATRICK FORTUIN
Front Office Manager
Arabella Hotel & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile

We recently spent two nights here as part of a golfing garden route tour. We had a lovely room overlooking the lagoon. The staff were all very helpful and welcoming. The breakfast was good, large selection. We had the buffet dinner on the first night which was okay, bit mass produced. We had Al a carte on the second night which was lovely. After a bit of a hitch with the golf, not their fault, in fact they were extremely helpful. We had a great round on a challenging but beautiful course. Thanks to Neil who was very helpful and sorted out out cart. Would recommend and if ever we are back in this lovely country we d definitely book again.

Stayed: October 2017, travelled as a couple
Thank gmoggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

We are Marriott platinum and excited to stay at our first African pride hotel (like JW Marriott for Protea). Arabella property is gorgeous and such awe when you drive in. A nice welcome drink and friendly staff, walked us to room and went over amenities. Restaurant was great quality food and one of the best breakfasts of any hotel I’ve stayed at. Rooms are very clean and we had a suite with amazing view. I’ve heard they are remodeling rooms but I don’t see a need personally- we were very happy. Only issue I’ve had with (very friendly staff) is we had some minor room issues and the staff came in twice without knocking and that’s not acceptable. Gorgeous pool and waterfall, water is cold in main laughing waters pool until summer months. Beautiful lobby and bar area-
The golf course is beautiful and weaves along coasts, close drive to Hermanus to see whales- lovely day trip! I’d highly recommend a stay here, walk out on lagoon view and feel amazed and relaxed. We stayed in Cape Town CBD area and VA area for a week and so glad we came out here. Thank you Arabella!

Stayed: October 2017, travelled with family
Thank bb9000cde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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