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Reviewed 25 September 2019

We stayed at the Kempinski for 14 nights and honestly didn't want to leave. Thank you to all the wonderful professional staff for the excellent customer service

The hotel is around 45 minutes from the Airport. We received a very warm welcome on arrival, this was so lovely after a long overnight flight from London.  We had requested for an early check in and after breakfast our rooms were ready.

The welcome from the ladies in Red and Shakira at check in set the tone for the rest of our holiday. I was travelling with my father, husband and son aged 2.

Bedroom
We had 2 rooms and they were allocated next to each other which was great.  The rooms are spacious,  we had a mini bar which was stocked with soft drinks and water.
Water is replaced daily. The housekeeping staff were great and our rooms were kept pristine.

Beach & Pool
The hotel has plenty of sunbeds and we were able to secure beds in the shade especially for my little one. The water is rougher this side of Mahè, during our stay there was a red flag for all bar one day. This said we were able to swim when the water was calmer at low tide.
It's nice to walk along the beach.
We spent a lot of time in the large pool.
The service at the beach is wonderful- upon arrival st the beds you receive large kempinski beach towels that the staff set up on your sunbed. You receive Ice cold water (which is replaced regularly) and during the day the staff come round with fresh fruit and smoothies/iced tea.  Patrick, vivionne and the team looked after us so well and we enjoyed getting to know you. Thank you for everything.

Food
Half board worked out really well for us. The breakfast buffet had lots of choice at Cafe Lazare. On days were we had trips booked it was nice to have the option to have an early continental breakfast in the planters bar
 
Dinner - wonderful , tasty,  varied and so fresh
The chefs were wonderful and I need to say a special thank you to Harish and Mitesh who made some bespoke curries for my Dad and they were all wonderful. They made our dining  experience so special. Thanks to Gina for always letting me have the freshest cooked fish.

The best thing about Cafe Lazare and Windsong were the staff.
Thanks to Pradip and Vijay who always provided a warm welcome.
Timothy, Sher , Marcia, Rona, Delali thank you for your exception service.
Our special thanks goes to Molly who became my little boys best friend - it was so lovely to get to know you and thank you.

Lunch- we had Lunch st the Windsong a couple of times and had food at the beach a couple of days too. Lunch was free for my son due to his age.

Drink
Alcohol is expensive. The two cocktails I would recommend are Ocean Water and Seychelles freedom.
We purchased beers and wine from a supermarket and kept the in our mini bar. Also planters has a daily Happy Hour at 6pm.

Planters bar has live music daily and the atmosphere is nice
Weekly drinks receptions were held on the 2 Thursdays during our stay which was nice.

Kids Club
My son really enjoyed the kids area. He was to young to leave but they allow children from age 3 + to stay without parents.
Thank you Una,  Shana,  Sharon & Ruby.
My son really enjoyed feeding the Tortoise as part of the activity programme. If I'm honest I also enjoyed playing with the Lego!!

Trips and excursions
I would highly recommend the 2 island trip (Praslin and La Digue) with Masons.
We hired a taxi for 2 full days to travel around Mahe and our taxi driver Marcus was so knowledgeable, safe, friendly and took us to part of the island that coach tours may not cover.  The second day we spent visiting beaches with calmer seas.
The highlight was watching the sunset at Oscars.

Date of stay: September 2019
Trip type: Travelled with family
Thank Handh2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kempinski S, General Manager at Kempinski Seychelles Resort, responded to this reviewResponded 25 September 2019

Dear Handh2014

Thank you so much for this very thorough and heartfelt review. I am so glad that you and your family enjoyed your stay with us. Thank you for your wonderful compliments about our cuisine and friendly staff. It is always wonderful to receive this kind of feedback from appreciative guests and I thank you for taking the time to share it with us.

The Seychelles is usually considered a romantic destination, perfect for couples and honeymooners. While this certainly holds very true, these islands are also an excellent destination for action-packed family getaways. Year-round warm weather, calm oceans and spectacular outdoor adventures means that there are entertaining activities for travellers of every age.

We understand that travelling with a small child can be difficult, and we go out of our way to assist families wherever we can. Our expansive property is a wonderful and safe environment in which children can explore: a visit to our giant tortoises is always a highlight for our young guests.

It is also wonderful to hear that you enjoyed the buffet dinners at Café Lazare. Each night of the week, our buffets have a different theme to cater for different tastes and preferences, and to offer our guests a greater variety of cuisines. I am glad that you and your family appreciated this.

I hope that one day you and your family will return to the Seychelles to make more precious memories. Happy travels!

Best regards,
Masami Egami
General Manager

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Reviewed 23 September 2019 via mobile

We were recommended by a friend while at mahe seychelles, to visit this stunning resort keimpinski , we had dinner at cafe Lazar restaurant, we met friendly people who gave us a warm welcome, amazing service by Erwin who always checked on us time to time. Thanks to Molly for recommending the place for us. Martha

Date of stay: September 2019
Trip type: Travelled with friends
Thank naburuck
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kempinski S, General Manager at Kempinski Seychelles Resort, responded to this reviewResponded 23 September 2019

Dear naburuck

Thank you for taking the time to share your positive experience at Kempinski Seychelles Resort Baie Lazare. We are so glad that you enjoyed your dinner with us. A passion for fine food and premium-quality produce is an earmark of the Kempinski brand, and we pride ourselves on the quality, authenticity and flavourful ingredients that are available at our dining outlets. Our dedicated chefs are hand-picked from around the world, and their passion and dedication is evidenced in the fine food that comes from our kitchen.

I am glad that Erwin's friendly service made your evening all the more memorable. At Kempinski we believe that luxury hospitality is about people and their talent for creating warm and memorable encounters. I am delighted that this was your experience.

I do hope that we will see you back at Kempinski Seychelles Resort Baie Lazare to experience more of our wonderful cuisine, friendly service and remarkable ambience.

Best regards
Masami Egami
General Manager

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Reviewed 22 September 2019

We were there for seven nights early September.
We had the most fantastic stay at the Hotel.
The ameneties,the courtsey shown, helpfullness of one and all, comfort levels, privacy, one to one interaction were second to none.
Our room was nice and spacious and the housekeeping was very helpfull.
We arrived early at the hotel , had to understably wait for the room so we decided to expore the property and came across the brekfast room , requested if we can have some tea while we wait for the room to be ready from then onwards PRADIP for seven days looked after us so so well, we are gratefull to him.
We had lunch and dinner at Wndsong Beash Restaurant literllay everyday and RAJANI treated us with utmost respect and care and made our all dining experiences memorable ones.
I strongly suggest that either to start Happy Hour early or make it a two hour affair, the service regretfully is not as it should have been, one hour is rush and rush, my husband had a Vodka Martini which was just terrible but that said we had the most enjoyable time and hopefully return soon.

Room tip: Request for 1st floor rooms
Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank shaileshpandya2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kempinski S, General Manager at Kempinski Seychelles Resort, responded to this reviewResponded 23 September 2019

Dear shaileshpandya2

Thank you very much for sharing such a wonderful review of our hotel. I am so glad you enjoyed such a fantastic stay with us.

Thank you for your very kind comments about our spacious and well-kept rooms. Each of our guestrooms offers a spacious seating area and a private balcony or terrace, where our guests can take in the magnificent views of the ocean or of our private lagoon. An additional sofa bed is available for families travelling with young children (below 12 years).

I was also pleased to hear that you both felt so well taken care of by our friendly team members, and that you enjoyed our offerings from Windsong Beach Restaurant. This beachside dining venue is a true favourite with our guests, who enjoy the relaxed al fresco set-up and proximity to the ocean.

Thank you very much for highlighting the areas of your stay where we could have improved your experience - especially our service during Happy Hour. Please rest assured that your feedback has been shared with the relevant departments and we hope that if ever you return to our hotel, you will find all of these issues have been rectified and addressed.

I hope that one day we can welcome you both back to the Seychelles and back to our hotel for another memorable stay. Happy travels.

Best regards,
Masami Egami
General Manager

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Reviewed 21 September 2019

We have stayed a week in Kempinski Seaychelles Resort in Sep 2019 and everything was faboulous from the moment we stepped in! Despite of early arrival, we got our room by 10:30 am, with lovely romantic set-up inside. The room was right next to the beach, very clean and neat. The bad was super comfortable, like a cloud! The service was just excellent throughout our stay.
During our stay the hotel's Management has also organized a cocktail reception for in-house guests, which was a very nice and pleasant event.
I would like to highlight the service of Amjad (he made our check-in) and Lavinia at the Reception as well as the entire Housekeeping team, who demonstarted well-done job every day!
All staff in the resort were extremely kind, helpful, smily and friendly!
I highly recommend this hotel for couples, as a lavish and calm place, where you can enjoy fairytale nature of Seychelles and besoke 5-star service.
The only note which you can take into consideration would be to improve the menu variety in the restaurants, as well as to revise F&B prices as it is a bit too high for offered dishes.

Room tip: Rooms in "Coco de Mer" are ideally located and are the closest to the beach, right few steps in front the sunbeds
Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
Thank MrsTravelholic
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kempinski S, General Manager at Kempinski Seychelles Resort, responded to this reviewResponded 23 September 2019

Dear MrsTravelholic

Thank you for sharing such a positive review of our hotel. I am so glad you enjoyed a relaxing and memorable stay in our favourite corner of paradise.

The Seychelles’ serene natural beauty, paired with our exclusive location in the south-end of Mahé, lends itself perfectly to an unforgettable romantic escape. Encircled by rolling hills, a tidal lagoon and a remarkable stretch of secluded beach, you would be forgiven for thinking you had escaped to your own private island when you stay at Kempinski Seychelles Resort Baie Lazare!

Thank you for your kind comments about our well-appointed rooms, comfortable beds and friendly service.

I am also pleased that you were able to enjoy our weekly management cocktail during your stay - once a week we invite our guests to join our management team for complimentary cocktails and canapés. This is a wonderful opportunity for our managers to interact with our guests and learn more about their stay with us and their experiences at our hotel.

Thank you very much for highlighting the areas of your stay where we could have improved your experience - especially the variety and pricing of some of the items at our restaurants. We always welcome feedback from our guests (whether it is positive or negative), as this is the best way for us to improve our service.

I hope that one day we will be able to welcome you back to the Seychelles and back to our hotel. Happy travels!

Best regards,
Masami Egami
General Manager

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Reviewed 18 September 2019

Had a fabulous anniversary at Kempinki Seychelles. Massive thank you to Chefs Hamzeh and Delali, Molly, Sher and Jerry on the beach. can't wait to return to paradise again in the near future. Exemplary service throughout. First class !!!.

Room tip: sea view a must. beach is amazing and staff absolutely wonderful throughout.
Date of stay: September 2019
    • Value
    • Rooms
    • Service
Thank stocktontees
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Kempinski S, General Manager at Kempinski Seychelles Resort, responded to this reviewResponded 19 September 2019

Dear stocktontees

Thank you for sharing such a glowing review of our hotel and thank you for choosing to share your anniversary celebration with us. Due to the nature of the destination, we often get to share remarkable moments with our guests (be it a birthday, wedding, proposal, anniversary or honeymoon) and we always feel very honoured to be a part of these special moments in our guests' lives.

I hope that it is not too long until we are able to welcome you both back to the Seychelles and back to our hotel. Happy travels!

Best regards,
Masami Egami
General Manager

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