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“Another excellent stay.”

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Casuarina Resort & Spa
Ranked #4 of 10 Hotels in Trou aux Biches
Middlesbrough, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Another excellent stay.”
Reviewed 11 April 2012

Third time at the Casuarina and had another excellent holiday.Booked with Mercury Direct again they are very professional no problems as usual.Flew with Emirates from Newcastle to Dubai then on to Mauritius excellent service they are the best airline we have flown on.Picked up at the airport and transferred to the hotel,welcomed with a towel and cold drink recognised by the staff as a returning guest.The staff are all pleasant from the waiters,barstaff,cleaners to the gardeners they all acknowledge you .Stayed in room 107 overlooking the beach.The room was cleaned to a very high standard.the air conditioning worked well.The food was very good with lots of choices we were all-inclusive and always found plenty to eat.Reading previous reviews the Indian food is now available to everyone it was spicy but enjoyed it and was available each night.Each night has a theme with lots of choices.My wife thought the desserts were very good.The hotel for the first week was busy and some days beds were limited on the beach but there are two swimming pools and beds were available there.The weather was red hot for the first ten days,we had a couple of rainy days then the sun came out again.A bus service passes the hotel it is worth trips to Grand Baie and Port Louis bus fare to Grand Baie 22 Rupees(50p) go over the Pelican crossing turn left down to the bus stand.To go to Port Louis turn left outside the hotel and walk down to the bus stand about 800 yards 28 Rupees it is an experience to travel on the buses.Most of the staff at the hotel were there two years ago it was nice to meet them again.It was nice to meet the Manager again he is always available chats to the guests and appreciates your comments.The service you get in Mauritius is second to none,we always enjoy our holidays there.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank tonmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,216 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (177)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
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English first
Norton Canes, United Kingdom
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 11 April 2012

This hotel makes life difficult for itself. Each nationality seem to be on a different package and it is not clear to start with what is included and what is not - you have to sign for everything. As stated by others there are some rather odd things such as bottles of water and tea / coffee which is chargeable in the room but not from the bar. The lunch and evening meal lacks variety and is largely salad, curry or creole. We did discover however that at lunch time you could ask for steak or chicken and chips which made a pleasant change. The staff are wonderful with a good sense of humour, the whole place is kept spotlessly clean and the rooms are reasonably spacious and comfortable. The grounds are attractive and the buildings are white many of which have thatched roofs. Any one interested in watersports would find this hotel great as the water skiing is included in the package.
We travelled with Mercury and everything was arranged well although the meeting with the rep should have been much more informative as to how the all inclusive package worked - the trips on offer were expensive and as others have said Vijay on the beach is the man to see and he is professional, well organised and half the price. The hotel does offer the Tree Tops restaurant which was very good but also very expensive and only open 3 nights a week - probably because the patronage is low because of the high supplement.
Every evening there was entertainment in the bar usually provided by a band, sometimes with dancers, which we found very good but most guests seemed not to bother.
This is a lovely hotel and we had great holiday and you felt the Hotel staff and management were keen to make sure everyone had a good holiday.

  • Stayed March 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank 1949Tony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camberley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 April 2012

Just returned from a wonderful holiday at the Casuarina Resort and Spa!
Staff simply can not do enough for you, food lovely, accommadation more than acceptable!
You must go and see Vijay at the beach for any trips, so helpful and very reasonably priced. Also the lady selling fruit on the beach is an absolute must! Cheap and quite easily the best fruit you ll ever taste!
Already looking to book to go back...... We cant wait! Casuarina here we come!!!!!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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Helpful?
9 Thank Stephanie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amritsar
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 April 2012

Enjoyed the stay,rooms were very clean with white Greek style ambiance.Two beautiful swimming pools.Good garden views from rooms.Beach is in front of the resort but you have to cross the road in between.Department store nearby.Busses stop in front of hotel.All the meals were having variety and were tasty.A nice and quite long beach around one km from the beach.Front beach is small but ok.Only hotel guests are there in this beach.Free pedel boats and glass boats available for guests.Free cultural show once a week at hotel.Overall enjoyable place.Stayed in September 2010 for six nights but reviewed lately.

  • Stayed September 2011, travelled with family
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Helpful?
1 Thank rupisces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stevenage, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 March 2012

We found the hotel basicly very good for a three star, there were however some odd things as to what you get for all inclusive, for instance all water spotrs are included even water sking,but the tea and coffee in the room you have to pay for, you can go to the bar and get a large bottle of water no charge, take the small bottle from the mini bar in the room and you are chaged, some alcoholic drinks are included but not all, the food we thought was generally good, even though it was a little samey but as this is an island in the middle of the Indian ocean and a three star hotel we thought it value for money.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank blondie190726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction11, General Manager at Casuarina Resort & Spa, responded to this review, 22 March 2012
We wish to extend our warmest thanks to you for your valuable comments and especially your appreciation of our hotel in general.
However, we would draw your kind attention to the fact that the allowances forming part of the “ All Inclusive Package” have been subject to a bilateral agreement between the Hotel Management and the Tour Operator, the same has been agreed and covenanted based upon a defined budget.
We await the pleasure of hosting you in a very future at the “Casuarina Resort & Spa”.
Kindest regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casuarina Resort & Spa

Property: Casuarina Resort & Spa
Address: 18 km from Port Louis, Trou aux Biches, Mauritius
Region: Mauritius > Pamplemousses District > Trou aux Biches
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Trou aux Biches
#3 Luxury Hotel in Trou aux Biches
#6 Romantic Hotel in Trou aux Biches
Price range (per night): ₹ 6,460 - ₹ 10,012
Hotel Class:4 star — Casuarina Resort & Spa 4*
Number of rooms: 15
Reservation Options:
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Also Known As:
Casuarina Hotel Mauritius
Casuarina Hotel Trou Aux Biches
Casuarina Mauritius
Casuarina Trou Aux Biches
Casuarina Resort & Spa Mauritius/Grand Baie

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