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Reviewed 30 December 2019

Here's a short list of what all challenges we have faced:

We were first put in Room # 36
1) The walls are broken and cracked
2) The only bedroom had only night lamps
3) The gas stove was not working and in order to make that work, they had to disable the chimney and the oven. Please note that the place has no restaurant. So you have no option but to use the kitchen.
4) Absolutely no basic supply is also kept in the rooms. Not even coffee/ milk pouch or even dishwashing liquid.
5) Service is absent completely. The Manager Mr Ram and the handyman Mr Dipak can speak English. The others can't at all. And Mr Ram or Dipak are not there beyond 5 pm. So if anything goes wrong or you need any support, there is absolutely none.
6) The curtain rod of the bedroom came off due to wind! So basically nothing to give any privacy.
7) There were lizards in the kitchen

On the 3rd day they shifted us to Room 20
8) The kitchen sink leaked the whole time. It was not a little leaking, it was water flowing through the living room and us having to clean it since this happened when we were trying to prepare dinner and there was no service staff there. So all evening we eded up cleaning the water leakage. Next morning we had a trip planned and we left a message with the security person to inform Mr Ram to fix it. But no message was passed on. On our return when we informed Mr Ram, he just showed his helplessness and gave us a bucket to put under the sink. Unfortunately this was finally fixed on the 27th of Dec right before we were leaving for the airport.
9) The bedroom here also had only dim lights
10) There were lizards everywhere. The kitchen the bedrooms everywhere. It was not just lizards there were other insects too, making it clear that no fumigation is ever done.

Overall a very very poor experience. Ad any conversation with whatever skeletal staff that we could see was only showing their helplessness. They have basically learnt to live in this situation. I saw positive feedback about Grand Baie Suites in Tripadvisor. May be it used to be good once upon a time. But right now it doesn't even qualify for a 2 star property.

Room tip: Do not book this hotel.
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank mohua_sengupta
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Harry S H, Director of Sales at Grand Bay Suites, responded to this reviewResponded 6 January 2020

Dear Valued,

We have taken good note of your comments and remedial measures have been taken. We sincerely apologise for these shortcoming and remedial measures were taken for your comfort. However, as regards to lizards though we have a pest control system in place Mauritius being a tropical country movement of the lizards are out of our control.
We thank you for your understanding.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2019

I have been coming to Mauritius for the last 3 years for big Game fishing and this was the perfect location for me. I was made welcome from the first step through the door by the friendly staff and security, they will help with anything you need, just ask.

The apartment is very spacious and cleaned daily, the only down side was the TV being in the bedroom so I did not use the lounge much as sat on the end of the bed to watch.
with the supermarket next door you can get all you need to stock the fridge & the kitchen is well equipped with everything needed if eating in. but with great restaurants just 5 min walk away you are spoilt for choice. Grand Baie itself is only 10 min down the road along with local beaches.

will definitely be looking to book here again in 2020

Date of stay: November 2019
    • Value
    • Sleep Quality
    • Service
Thank Peter M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 21 December 2019 via mobile

Grand bay suites is a nice appartement complex. The rooms are clean, staff is friendly, restaurants and local grocery shops are nearby.
As I was here for business WiFi was important to me. That was only available when sitting on the balcony.

Date of stay: December 2019
Trip type: Travelled on business
Thank andywuyts
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 December 2019

Exceptionally clean, very supportive staff, d
aily room cleaning service, location is just nearby to 3 beaches, night clubs. Supermarket just outside the property. Would Highly recommend. They also operates tours. I took their catamaran tour at best price

Date of stay: December 2019
Trip type: Travelled as a couple
Thank Gaurav G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Harry S H, Director of Sales at Grand Bay Suites, responded to this reviewResponded 9 December 2019

Deat Valued Guest,

We are pleased to see that you have enjoyed your stay with us and highly appreciated our services. We thank you for that and we to have the pleasure of welcoming you again

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2019

Nice location. Next to supermarket, Super U, pubs etc..
Rooms are well equipped and are quite clean (but can be improved)
Unfortunately not all the staff were well educated!! Except from that lady from security, who escorted us to our room and do the visit

Date of stay: September 2019
Trip type: Travelled as a couple
Thank lokaladventure
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Harry S R, Director of Sales at Grand Bay Suites, responded to this reviewResponded 7 October 2019

Dear Guest,

We have taken note of your feedback and we are working on them in order to maintain a high level of guest satisfaction. We value your feedback and thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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