Lux Grand Baie is not for Mauritians not for low income earners despite living here. The pricing is excessive & exaggerated. Yet they offer basic & restricted choice of food & drinks. If u do not consume alcohol, pork, sea food, pineapple then do not go there. Upon check in u get served a drink madeup of ananas & cinnamon visually dark black which tasted bad. Cafe Lux has very limited cakes to offer. There is no Crepe Station. The breakfast serves basic items like u are eating at home. I stayed at many 5 star hotels but this is the 1st time i see a hotel set a menu daily with no buffet option like on monday it is mauritian cuisine, thursday arabian cuisine, saturday seafood and the remaining days only a la carte. For dinner i was expecting a yummilicious buffet but to my shocking surprise they set a menu on saturday nite “fish market” with sushi, lobster, grilled fish & cheesecake. I eat none of them. I had like 5 staff at my table with a Senior trying to convince me to eat what was being offered on the set menu. They were not quick enough to react to offer something else. Annoyed i move to another restaurant. Ai Kizu offers asian cuisine which is tasty but still limited in choice as the menu is set. As juice they had only apple, ananas, grapefruit & i drink none of them so i drank only water. The menu names are very high class but u need to read well in between the lines as there are things u might miss in case u dont eat or religion wise u r not allowed to eat. The cherry on the cake is that a portion of fries costs Rs 450! A pizza costs Rs 900. On half board basis u pay Rs 3000 per head but in the resto if u eat more than Rs 2400 u need to pay for xtra charges. Hotel amenities is very beautiful, the room is high tech, automatic bathroom, curtains, comfy bed, great view, nice pools but they do not tell u what is complementary what is not so unfortunately i opened 2 little jars of peanuts & i was charged Rs 1000. They ignore the fact that u paid a mega high stay fee for one night of Rs 30000 excluding spa & any other charges. Houskeeping service is on trial mode u need to chase them to obtain a service. They do not even explain to u that on double lock they do not enter the room for cleaning. Most of the staff are nice, caring & welcoming probably this is the strength of Lux hotels. The experience i lived for my birthday weekend i do not recommend it & for sure it was my 1 st & last stay at Lux Grand Baie. I have visited Lux Grand Gaube 3 times hats off to the service, buffet, options they give. Lux Grand Baie failed badly compared to Lux Grand Gaube. The only advice i can give to Lux Grand Baie is to inform all ur clients prior check in & payment what u have set as menu & do treat each client on a case to case basis to satisfy their choices in terms of food. Last but not least i thank Brinda who came as an Earth Angel to give me the best service possible with a delicious birthday cake. She did her job at her best as Guest Manager despite seeing my utter disappointment! A big thanks to the Spa guy Jean who taught me so much on natural products & remedies which i will surely apply henceforth! Adios Lux Grand Baie…

What a GEM of a hotel!!!! We visited the hotel for EID holiday and WOW is all we can say !!! We travelled with our kids and this hotel is not so breathtaking in terms of design but also has something for everyone!

Let’s talk about design - from the high ceiling of the lobby, to the beautifully designed suites to the super cool vibe at the pool - this hotel just simply blows you away at every turn!

The Gym is such a great space too, although it’s not big they have fitted it out very well and with the best Technogym equipment and it’s a great treat for a vacay workout!

The kids Club Play is a beautiful, interactive and fun place - my girls loved spending time there.

Although the beach is public the hotel do their best to protect their spot and the lounges and complimentary water make it a must everyday - especially at sunset where you get the most amazing views!

Housekeeping is done religiously twice a day with clean fresh towels and turn down service.

The Pools are lovely with really great, comfortable and plentiful sun lounges at all times - even when the hotel was super busy!

The Breakfast is delicious- as a healthy eater it was great to see so many healthy choices including a blender to make protein smoothies ( the first hotel I have seen this )! Dinner is usually Ala carte - which is ok - I think they could some work on the menu. We had a bad experience with the Arabic night- it was solved by the manager by the way and this is not a complaint but rather feedback. The theme nights are a great idea but need a lot of work and re-think the pricing as it’s very high for what you get. Aikisu - is A GEM !! Food is delicious and the vibe is very nice in the restaurant- we went 4 times during our stay!

I have left the staff review till last - because really they are what makes this property stand out! From FOH to HK to F & B , they are all always smiling and happy to help in any way. Yes the hotel is new and they are still learning, they accept feedback ( especially as I am an X- Hotelier) and always ready to help. We did experience a few hiccups during our stay but not enough to go into details here because they were always handled immediately and with such positive energy that it did not in any way ruin our trip. We simply cannot wait to go back!

Thank you to the entire LUX GRAND BAIE TEAM ! Special mention to Vikram and his Assistant FOH manager for your kindness and beautiful gesture upon check out for my children - just THE BEST TEAM!