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Reviewed 17 August 2016

Wonderful 10 day holiday at the Westin Turtle Bay. Perfect setting and hotel is immaculate. Rooms were very spacious with pool views. Service overall was very good - we found the housekeeping team particularly attentive. Good range of food every night at the buffet, but it didn't vary much from one evening to the next. Lovely Indian restaurant with really helpful staff. Breakfast was perfect except not enough coffee refills were offered - however, when we fed this back to manager it was very quickly acted upon ! What made our holiday truly perfect were the inclusive watersports. The boys at the boat house were amazing - so friendly and helpful, helping me to get back to waterskiing after a few years break, taking our 11 year old water skiing addict out several times a day and finding an alternative to water skis for our disabled 16 year old to enjoy. We used the kayaks, pedalos and sailing boats almost every day, snorkelled and took a trip on the glass bottomed boat. We had a wonderful last afternoon boat trip dolphin watching (extra cost for that one).

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
3  Thank njlait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this reviewResponded 13 September 2016

Dear njlait ,

I would like to thank you for staying at our resort and also for taking the time to write a review of your experience.

I am glad that you have had an enjoyable stay and that the resort facilities and services offered were to your convenience.

Thank you for your appreciation, excellent rating and high recommendation. Your satisfaction is the greatest reward of the team and certainly will act as a source of motivation to perform even better.

I certainly look forward to the pleasure of welcoming you again on a next visit to The Westin Turtle Bay Resort &Spa Mauritius .

Be well ,
Roman Goetsch ,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2016 via mobile

We had a wonderful stay thanks to the staff and the delicious dishes in all restaurants! A special thank you to all the team at Beach Restaurant , who offered us amazing service at the beach and during our daily lunch there!! You made our stay special!!

Date of stay: February 2016
Trip type: Travelled as a couple
Thank christinap719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this reviewResponded 18 August 2016

Dear Christina P ,

Thank you for taking the time to share with us your recent stay experience at our resort through Trip Advisor.

We are indeed very delighted to be made aware about the success of your holiday which we have shared with the entire team.

We look forward to have another opportunity to welcome you again in the nearest future.

Be well ,

Roman Goetsch ,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2016 via mobile

My husband and I spent 9 nights at this hotel in early July.

It was truly amazing and all of the staff are brilliant. As it was low season the hotel seemed quiet even though we were told it was around 80% full. We loved this as we liked the peaceful atmosphere, we didn't have to worry about anything and the staff were very attentive with all of the guests.

Our room was a club room which was very spacious and luxurious, we over looked the pool and beach which was lovely to wake up to every morning. I'd even go to say that it was the best hotel room we have ever stayed in!

We went all inclusive which I would recommend as it gave us several restaurant choices meaning we could eat in the a la Carte restaurants every evening. The Indian restaurant was our favourite and we ate there several times. The staff were excellent and probably the best in the whole resort.

The bars and restaurants had a lovely ambience about them and again the staff couldn't do enough to ensure that you had a good time and lovely experience. Jonathan was a great barman and he kept making us various cocktails. My husband particularly enjoyed the local spiced rum!

All of the water sports were included in our holiday so we made use of them.

The weather was mixed as it was low season but it wasn't a problem. However on an evening it could get fairly cool so I would recommend taking some warm clothes.

Overall we had a great time and we will go back and take our family as our youngest son would love it there. It was also good value for money.

Date of stay: July 2016
Trip type: Travelled as a couple
1  Thank Catherine885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this reviewResponded 8 August 2016

Dear Catherine885 ,
Kindly allow me to express my gratitude for your continuous patronage and loyalty to our resort, the wonderfully detailed review that you have shared on TripAdvisor will definitely encourage our team to continue in providing to our valued guests, the same level of service excellence that you always experience during your stays with us.

We are all hoping the lovely memories you have created at The Westin Turtle Bay Resort &Spa Mauritius and will continue to entice you to return for more magnificent holidays in the future.

Be well ,
Roman Goetsch ,
General Manager.

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Reviewed 4 August 2016

This new Westin is definitely a great property. From start to end of our shot 2 days break, the team assisted us. From nicely designed outlets and refined beach, the westin proposes great culinary experiences! I must admit that the Westin Heavenly bed is a truly amazing experience. The room was spacious and up to our expectations. Visit the Heavenly spa and have a try of the fitness center! A big thank you to the Chefs and team, we really enjoyed the beach lounge Mystique and the best Sushi on the Island.

Date of stay: June 2016
Thank Ron I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this reviewResponded 8 August 2016

Dear Ron I ,
It was an absolute pleasure to read such a great review and to share it with the team.

You certainly made the most of your stay with us enjoying the luxury one would look for when on holiday on an island like Mauritius.

You have given us top scores in every aspect and we are glad to know that you found great value at The Westin experience.

We look forward to the pleasure of welcoming you again at The Westin Turtle Bay Resort &Spa Mauritius .

Be well ,
Roman Goetsch .
General Manager .

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2016

We were at this hotel for nine days for a family holiday, the hotel has stunning views and a fab pool area. The hotel's decor, location, facilities and rooms are fabulous but more over the staff in the hotel are truly fantastic. This hotel is truly made wonderful by the people who work in the hotel. We travel a lot and I can honestly say that the staff in this hotel have to be one of the nicest welcoming team we have come across. The Executive chef Kiran (and his team) at the main restaurant are absolutely brilliant, nothing was to much trouble! Ashwin in the Mystic (other restaurant on site), Anas and Singh on the concierge desk, Mike and his team in house keeping, Benjo and his team in the morning breakfast service and the staff at the kids club/teenage club were all truly super. The hotel has a really good diving school, Atish at the diving school made the first diving experience for my son and husband fantastic, what a fab instructor, highly recommend him.

These are just some of names who in our opinion make the hotel wonderful, we felt that every staff member we came across was lovely. We would definitely return to this hotel and hope the hotel continues to maintain such a high standard. A truly memorable holiday!

Room tip: Room overlooking pool with backdrop views of the ocean are amazing.
Date of stay: July 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank BhavnikD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goetsch R, General Manager at The Westin Turtle Bay Resort & Spa, Mauritius, responded to this reviewResponded 8 August 2016

Dear Bhavnik D ,
Thank you for the wonderful review about The Westin Turtle Bay Resort &Spa Mauritius that you have shared on Trip Advisor.

We were delighted to read that you were impressed with the overall quality of the facilities in the resort and the services provided during your stay. Your gracious comments will serve as an added inspiration for us to consistently maintain the high standards which you have experienced during your recent stay.

We will be looking forward to the next opportunity to welcome you back to The Westin Turtle Bay Resort &Spa Mauritius.

Be well ,
Roman Goetsch .
General Manager .

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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