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“Good Stay, but One Big Issue”

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Holiday Inn Express Syracuse / Fairgrounds
Ranked #10 of 32 Hotels in Syracuse
Certificate of Excellence
Killington, Vermont
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good Stay, but One Big Issue”
Reviewed 7 January 2012

Our overall stay was a good one. We were booked into a suite. It was a little misleading, we were expecting a jacuzzi tub when all we got was a bathtub with jets, but no big deal. We were a little shocked with the movies on demand and the prices. $14.99 for a movie rental was a bit outrageous, but I'm thinking this is how it probably is at most chain hotels. We were very comfortable during our stay, but my issue was with the bill. We were charged the correct amount when we checked out on Sunday and the money was taken from my account, however Wednesday after check out, I checked my banking statement only to see that I had been charged AGAIN! I called the hotel and they said it was only an authorization charge and that the money would be back into my account. However, with the economy the way it is, having an extra $400 taken from your bank account and be told it will be back "around 3-5 days" is a major set back. The hotel didn't seem to eager to help us. We ended up just gritting our teeth for 4 days waiting for the money to be put back. Thankfully nothing too bad came from it, but i'd hate for it to happen to someone around the end of the month when there are bills to pay. I probably wouldn't stay again just for the fact that I don't want to have to deal with money issues.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gersty7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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286 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Cotuit, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 January 2012

I stayed here with my kids last week and had an overall good stay.

The hotel staff we dealt with were very nice, including the front desk and the breakfast staff. However, it was very difficult to find the entrance to the hotel after dark on a nasty December evening, and I can't figure out why there isn't an entrance sign on the Winchell Road entrance?! I ended up in the dead end at the end of the road, turning around in the mud and puddles trying to figure out how to get the to clearly lit hotel in the middle of endless blacktop!

After we found the right driveway to get to the hotel, we checked in easily, grabbed a few snacky things from the (limited) pantry, and enjoyed a good night's sleep in the quiet and comfortable room. We always travel with our iPods and a "white noise" app, so we didn't have any issues with the noise of the HVAC units, especially since the room had a clock we could plug the iPod into.

The pool area looked great but we didn't have time to enjoy it. The breakfast in the morning was good - even with the pancake machine out of order, there was enough for each of us to have a choice of items and the staff was very good about refilling items as needed.

The one problem I had was that the housekeeping did not seem up to par. Although the beds were clean and comfortable, there were crumbs on the desk chair when I pulled it out, and the towels in our bathroom were actually disgusting - they ranged from dingy to majorly discolored to stained with rusty looking streaks! I actually didn't take a shower in the morning because they looked so bad I didn't want to use them.

Overall, this was a good hotel and given the dearth of choices on I-90 I might stay there again. However, it seems like a few changes would result in this hotel changing from an "OK-if-I-have-to stay" to a "must-stay" kind of place.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NotReallyVelma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 29 December 2011

Make sure you get the refund policy notarized by a lawyer because its borderline extortion. The Flexible Rate Policy on the website says that you can cancel your reservation, however, they charge you upfront and when you cancel, they do cancel and give you cancellation number but don't give your money back. What a racket? When you go through IHG, they say it's a local issue, when you call locally, they say go to IHG. DON'T BOOK HERE IF YOU PLAN TO CANCEL AND DON'T GIVE YOUR CREDIT CARD NUMBER or say goodbye to your money.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank FreqTrav10001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 December 2011

Hotel was 3 out of 28 so figured we'd stay there. Not much around the hotel, it's really in the middle of nowhere. Staff was friendly, lobby and rooms were very clean. I did find the rooms a bit dated and the hvac made a fair bit of noise when it was running so we had to cut our stay short by 1 night. Probably wouldn't stay there again for that reason alone.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Seanatis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bouckville, New York
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 December 2011

We stayed at this hotel and was treated unkindly by the driver both on the way over and on the way back from the event we went too... similarly others on the same shuttle were treated the same. i was discussed by the treatment recieved and when i wrote a detailed letter about the particulars to the problems we had there was absoutly no resonse from the manager, dispite several emails.... very unpleasant expereince sad to say... i travel alot and have never had a unpleasent expereince like this!!! Staff was rude nad unpleasant !

Room Tip: go to another hotel, they do not provide services as promised. and do not handle conflict at all ins...
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dawn w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Syracuse / Fairgrounds

Property: Holiday Inn Express Syracuse / Fairgrounds
Address: 6946 Winchell Rd, Syracuse, NY 13164-9741
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Syracuse
#5 Romantic Hotel in Syracuse
#12 Business Hotel in Syracuse
Price range (per night): ₹ 7,240 - ₹ 15,386
Hotel Class:2.5 star — Holiday Inn Express Syracuse / Fairgrounds 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Spinning Ferris wheels, hot funnel cakes and big name performers like Maroon 5 & Train are waiting for you at the Great New York State Fair, just minutes from the Holiday Inn Express® Syracuse - Fairgrounds Hotel in Warners, NY. Our hotel's convenient location off I-90 and quick access to I-690 means commuting in and out of the city is a breeze. If you're a business traveler looking for hotels near Syracuse, NY with meeting space, we have an event room that accommodates 50 and a boardroom that seats 10. Corporate guests also appreciate that we're close to Lockheed Martin, Sysco Food Services and Anheuser-Busch. A Business Center with copy, print and PC capabilities is provided, as well. In addition to being just four miles from the state fairgrounds, we're near Onondaga Lake Park, which is a great destination for those who love the outdoors. For those who prefer to shop, Carousel Center Mall is close by and Waterloo Premium Outlets are a short drive from Warners, NY. Our hotel's location also has easy access to Empire Expo Center, downtown Syracuse and Armory Square. While you stay at our hotel's facility near Syracuse, NY, you'll enjoy amenities like free high-speed, wireless Internet access and an indoor pool and spa. Each morning, you can enjoy a free, hot breakfast, as well, at the Express Start Breakfast Bar. Call today and let us help you plan your next trip to this beautiful area. ... more   less 
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Also Known As:
Holiday Inn Express Syracuse / Fairgrounds Hotel Syracuse
Wingate Hotel Syracuse

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