We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Friendly Staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Candlewood Suites Syracuse Airport
Ranked #13 of 32 Hotels in Syracuse
Certificate of Excellence
Syracuse, New York
Level Contributor
3 reviews
3 hotel reviews
“Very Friendly Staff”
Reviewed 30 November 2011

The Staff here are exceptionally friendly, courteous and helpful. You can always count on someone asking "how are you?" or saying "Have a good day". They are very knowledgable about the area restaurants and local attractions. DVD player in the room and free DVD library at the Front Desk have saved me from watching some boring TV show more than once. The rooms are clean and the kitchenette is well equipped. I stay here whenever I am in the area. I recommend The Candlewood to all of my associates.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, 30 November 2011
Thank you for your comments regarding our Team Members here at the hotel. We all take great pride in making all of our guests feel welcome. I am glad the DVD library made your nights a little more enjoyable. We look foward to seeing you in the future !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

254 reviews from our community

Traveller rating
    104
    74
    49
    18
    9
See reviews for
86
56
20
57
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Orlando, Florida
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 November 2011

We stayed several nights at Candlewood recently and had stayed there last year as well.

CONS: Our disappointment really began once we got inside our room. The bathroom vanity sink "wood" was rotting all along the floor next to the camode. The carpets were not clean in the guestroom. The back on the sofa is so worn out there is no cushion left and could not be more uncomfortable! Most sofa beds are uncomfortable anyway, but this one needs to be replaced. Hey Candlewood, please get with the times and buy a Flat Panel TV, at least for the living room area! Bed was very uncomfortable. The lighting was exceptionally poor in both the guest room and living room. We were in a ground floor room and guess what, the hotel van took off before the rooster to deliever folks to the airport (lucky them, poor us) the door slamming, 4:30 a.m. chit chat and van beeping would wake the dead!

PROS: Staff very willing to assist with anything and were always courteous and professional. I believe the management and staff does the best they can with what they have to work with. The complimentary laundry and dryers as well as the "honor system" sundry shop were great plusses!The exterior, lobby and public areas are decent and what you should expect. You are near the airport and plenty of restaurants.

It's a good location, but the hotel is tired and needs to be fixed up. Hopefully soon, otherwise, we will find the nearest Country Inn and Suites.

Room Tip: Stay away from the rooms near the front entrance on the ground floor if possible.
See more room tips
  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank syrnomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, 30 November 2011
Thank you for your comments, we are installing new LCD TV's starting next week. They will be in every guest room and in the bedroom portion of our suites. Unfortunately, being an airport property we do have alot going on very early in the morning. We do try and keeep things quite out of consideration of other guests, I am very sorry that you were disturbed. I am happy to hear that our Team Members were friendly during your stay. We take great pride in being a customer service oriented hotel. We look forward to you staying with us in the future .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poolesville, Maryland, United States
1 review
Reviewed 23 November 2011

We liked the hotel, the morning BF and the personnel. Give A++ to the place

  • Stayed November 2011, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arun G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
2 reviews
Reviewed 16 November 2011

Just spent two days and place couldn't have felt more like home. Everything from laundry to pantry to cook tops provided all the comforts. Staff was very accommodating, especially Mel and James who could not have been friendlier. I highly recommend on your next visit to Syracuse.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rich T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review, 30 November 2011
Thank you for your comments ! We look forward to seeing you during your next visit to Syracuse !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wynantskill, New York
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 October 2011

I stayed on Oct 8-9.2011. I had a great time. I wish I had time to stay lobger. I was visiting my brother for one day. Next time I will stay longer. It is a great place for a family. It was spotless and friendly. You could cook all your meals because it had a stove ,fridge,and microwave. Also all the dushes and pots and pans.It wasn't like the Best Western last time with bugs. When I called they the called me a liar. This place was 100% better.I hope if you need a friendly place you will pick this Hotel.Well the air conditiner was noisey.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bdstls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Syracuse hotels
3.3 km away
Comfort Inn & Suites Syracuse Airport
8.1 km away
Hampton Inn & Suites Syracuse Erie Blvd/I-690
0.1 km away
Holiday Inn Express Syracuse Airport
Show Prices
Show Prices
Show Prices
5.0 km away
Red Roof Inn Syracuse
Red Roof Inn Syracuse
#15 of 32 in Syracuse
449 reviews
2.0 km away
Best Western Syracuse Airport Inn
6.6 km away
Aloft Syracuse Inner Harbor
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites Syracuse Airport? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Syracuse Airport

Property: Candlewood Suites Syracuse Airport
Address: 5414 S Bay Rd, Town of Salina, Syracuse, NY 13212-3801
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
#4 Business Hotel in Syracuse
Price range (per night): ₹ 6,388 - ₹ 9,292
Hotel Class:2.5 star — Candlewood Suites Syracuse Airport 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Expedia and HotelQuickly so you can book your Candlewood Suites Syracuse Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing