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“Bring your own pillows”

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Best Western Syracuse Airport Inn
Ranked #20 of 32 Hotels in Syracuse
Saratoga Springs, New York
Level 5 Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Bring your own pillows”
Reviewed 18 March 2012

We stayed at the Best Western the night before a family event in Syracuse. The location is good, parking is easy and free, and check-in was a breeze.

The public areas of the hotel needed a simple vacuuming, though I understand they're renovating. The room was upstairs, which was almost an issue as there is no elevator and I have an ankle issue that makes heavy suitcases and stairs prohibitive.

The room was clean, what we would expect for the Priceline rate, and we had only a few complaints. First, the bed is a full/double - not a queen. And there was only one. I was traveling with my husband, so other than comfort, not an issue. The bigger issue were the pillows. They are not standard pillows, but instead throw pillows that are very poofy and overstuffed. It was not only difficult sleeping on such a small pillow, but they made both of our necks hurt the next day.

We had the complimentary breakfast, which was pretty good. A buffet with make-your-own waffles and pancakes, bagels, muffins, eggs and sausage. More than we expected to be honest.

We also used the "business center" which is literally one computer hooked up to a printer in the lobby. It was all we needed, however, to get an address off a flash site that wouldn't load on my cell.

Overall, the hotel is fIne. Nothing fancy but what do you expect for the cost? The only reason for low scores is how much pain my neck was in the next day, and how uncomfortable it was in such a small bed with one sheet and one thin blanket. Had I brought my own pillow, I probably would have no complaints.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChellyNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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551 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
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English first
Ingleside
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 March 2012

The only thing this hotel has going for it is the location and thats not saying much. The rooms are disgusting, the beds are gross and small. I am 5'4 and my feet were hanging off the end of the bed. We had a cot and it had plastic on it like a hospital bed and the springs were practically leaping through the mattress. Even the van that shuttled us to the airport looked like it would die at any moment, not to mention the interior which was again disgusting. I will never stay here again, there are many other Syracuse hotels which offer shuttle service to the airport and staying next door in this instance was not a benefit. It is not worth the money they charge, we paid $155.00 for the night and it should have been $50.00 for what we got and even that would be over priced. Look elsewhere for an airport hotel with shuttle because this one is not worth it !! Bestwestern should investigate their hotels better, because this one definitely tarnishes the image.

Room Tip: don't choose a room here .. go somewhere else
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ltwot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 March 2012

We stayed at this hotel on our way to florida because of its convenient location to the airport. I found this was irrelevent because other hotels (modern) In the area offer shuttle service.
This hotel is old and a decrepit. The rooms (and everything else) are very dated. The tv was old school. There is a pool but its outside and we were there in winter (sucks)
We stayed a night then left our vehicle there for a week then stayed overnight on our return for a total cost of $250.00
The only plus side of this place is the staff were all courteous.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ilovedds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level 6 Contributor
176 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 2 March 2012

this average best Western Hotel is technically within walking distance of the airport. The lobby was clean and cheerful. The receptionist staff was very helpful and friendly. The room tend to be small but tidy and clean (we had a ground floor room with no bedbugs as mentioned in a previous post). The room heating was efficient. The hallway walls and carpeting as well as bedroom carpeting could use a make over. Good, free Wi-Fi high-speed Internet was included.
We had delay she is dinner at the hotel restaurant that was reasonable in Price and with good service. Surprisingly good free breakfast was included in the morning that was available from 4 AM. With waffles, pancakes, bagels , toast and muffins etc.
For Canadian viewers using Syracuse Airport was breeze. We will definitely stay at his hotel again if we use Syracuse Airport in the future.

Room Tip: the restaurant on location has good food and good value. Parking at the hotel is cheaper than the at...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZingerOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 February 2012

I was concerned about room cleanliness and the promptness of the shuttle when reading the other reviews but they proved unfounded. Rooms were good and clean and very roomy as you sort through your luggage and any Watertown/Syracuse shopping you did getting there. Note the Disney Store in the Carousel Mall is half the price for the same Disney stuff at WDW, and you get to leave it in your vehicle and not fly with it. Staff are friendly, location can't be beat (2 minute ride to the airport - a little far to walk but the shuttle is instant). Breakfast (starts at 4am) is good, there is a little bar to watch the game (Canadians will find a hard time getting hockey :)
Points:
- They keep your car keys (and seal them in an envelope) so bring two sets if you want in and out of your car that night.
- The airport has a big hotel sign with a dedicated phone right at the luggage carousel so you can phone for the shuttle once you have your luggage without having to know the number or carry change (which you likely dumped before airport security getting back here)
- They were ready and waiting for us upon return and had the keys ready and they drive you to your car in the lot.
- Can't go wrong - will definitely use these guys again.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shawn_McKnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Syracuse Airport Inn

Property: Best Western Syracuse Airport Inn
Address: 900 Col Eileen Collins Blvd, Syracuse Hancock International Airport, Syracuse, NY 13212
Phone Number:
Region: United States > New York > Finger Lakes > Syracuse
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 32 Hotels in Syracuse
Price range (per night): ₹ 6,555 - ₹ 10,732
Hotel Class:2.5 star — Best Western Syracuse Airport Inn 2.5*
Number of rooms: 95
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Also Known As:
Best Western Syracuse Airport Hotel Syracuse
Best Western North Syracuse
Syracuse Best Western
North Syracuse Best Western

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