My wife, our 2 year old, and our 10 month old were flying out of Syracuse and chose this hotel based on it's proximity to the airport, and because they offered on-site parking at the hotel.
I had booked a King Suite for the amenities. With two small children I needed a fridge and microwave. When I checked in I was given a double room and informed there were no King Suites available. I wound up keeping all the bottles of formula on ice and heating them up in the sink.
Upon check-in I had asked about the airport shuttle in the morning and that I had a 7am flight. I was informed by the Customer Service Manager that the 5:30am shuttle was already booked and I would have to be ready for the 5:10am shuttle. It's a very good thing I was early for the 5:10am shuttle because it filled up and people were turned away. We wound up waiting for quite a long time in the terminal, and in the airport terminal in Syracuse, there is nothing.
The hotel itself is not a bad property and appears reasonably maintained, but it is showing it's age. Not much more to be said about that.
Although the hotel did attempt to correct some of the shortcomings in the reservation I had made, I would rather they had just honored the one I had made. Also, the airport shuttle was sketchy getting out, because I barely made the early-early one.
I don't want to slam this hotel and say it's a bad place, because this establishment may be fine for most of the people who stay here. I just want to say that I stayed here and this was my experience.
I would be happy to answer any questions readers of this review may have.
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- Also Known As:
- Best Western Syracuse Airport Hotel Syracuse
- Best Western North Syracuse
- Syracuse Best Western
- North Syracuse Best Western