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“Cockroaches- room 318”

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Howard Johnson Inn Suffern
Ranked #2 of 2 Hotels in Suffern
Brick, New Jersey
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Cockroaches- room 318”
Reviewed 25 October 2011

So initially this hotel seemed perfect for what we needed. We were looking for a reasonably priced room for just one night so we could travel into Tuxedo Park for the Forest of Fear. But we really didn't want a sleazy motel either. When we arrived the lobby looked nice and inviting. The staff barely talked but they were being berated by a man who was mad about the price (I noticed he didn't book ahead and was being charged a good deal more than we were charged). Then my friend and I decided to check out our room while my husband got our bags. What we found was room #318 crawling with roaches. As soon as my hubby got up to the room we sent him back down to complain. The staff acted very surprised (although according to other reviews this has been an ongoing problem) and quickly moved us to a room on the other end of the 3rd floor. By this point we were completely skeeved out but didn't know of any other hotels nearby and didn't want to spend loads more money. So we thoroughly inspected room #306 (had the hubby looking under the beds, in the closet, and behind pictures) and didn't find any bugs. So we ended up staying the night in 306 with our bags stacked on the ironing board just to be safe. In the AM we drove off to get breakfast from a diner rather than risk a free breakfast that might be contaminated by roaches. Yuck!!

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shuttergirl17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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335 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Spanish first
  • Any
English first
new york
Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 8 October 2011

We stopped here after a long night on the road. Only 2 hotels at this stop to choose from and we made the WRONG choice. Way over priced - $119 for 2 queens - very worn and dated. Front desk person was not very friendly and acted like we were a bother. Since it was so late and we had a small child and has been driving for 6 hrs straight we took what we could get.

Room had stains on the walls, shower curtain, pillows and bedding. Beds dipped into the middle and were hard at the edges. Bedding was ripped and stained. Floors were so gross we kept our shoes on the whole time. Floor in the bathroom was so slippery I ended up doing a split and almost falling down. The water in the shower was barely lukewarm. The door had 3 locked on it which didn't scream "safe area".

Elevator was so small we couldn't fit 2 adults, a child and luggage. However, Our room was quiet as it faced the back of the property.

There is a continental breakfast which has juice, bagels and mini muffins which we did not have. We just wanted to get out of there.

2 computers in the lobby but 1 was not working.

I would not suggest this hotel unless its a last resort.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mysterie91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Suffern hotels

Longueuil, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2011

Reading other review with same problem prompt me into reporting our experience.
Unfriendly staff.
We were sleeping one night transitting the Jersey shore.
Dusty lamps, smelly A/C,dirty furniture, questionable water pressure and drainage in the
shower and most of all multiple cockroach in bathroom and sink area found during the night.
Value was good but i'd rather pay a bit more if it was to make it clean and bugless.
We left very early in the morning and skipped the breakfast area for obvious reason.
We will not return in this hotel.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 672Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eastham, Massachusetts
Level Contributor
140 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 3 August 2011

The Suffern Howard Johnson was conveniently located off of I 287. It was a good place for us to stay for a family reunion in Northern New Jersey. The rooms were comfortable with good beds and ample space. Our room was clean and well kept up with good A/C although the hallways seemed a little worn. A complimentary breakfast was included but we chose to eat breakfast at a nice Friendly's which was connected to the hotel lobby. The $62 per night price seemed very reasonable for the location and busy season.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank CapeCarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Balto, MD
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 July 2011

This is a nice hotel-to bad it had bedbugs. Double check the room and the bed before you stay.

Stayed July 2011, travelled with family
Helpful?
2 Thank MORMORPOP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Howard Johnson Inn Suffern

Property: Howard Johnson Inn Suffern
Address: 17 N Airmont Rd, Suffern, NY 10901-4215
Phone Number:
Region: United States > New York > Suffern
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Suffern
Price range (per night): ₹ 5,379 - ₹ 7,647
Hotel Class:2 star — Howard Johnson Inn Suffern 2*
Number of rooms: 95
Reservation Options:
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Also Known As:
Howard Johnson Inn Suffern Hotel Suffern
Howard Johnson Suffern
Suffern Howard Johnson
Howard Johnson Hotel Suffern

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