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All reviews front desk rooms are small new york cruise terminal the king size bed would stay again free shuttle breakfast room the holiday inn hot breakfast yogurt waffle maker breakfast staff beds were comfortable minute drive clean hotel parking lot
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Reviewed 16 November 2017

This hotel used to be part of Holiday Inn and it was acquired over. Great price for a good deal. Essentially you pay less and get what you would get in a Holiday INN (not the express one).The location is great too, a 25 minute drive to the ferry and you get cheap parking $8 a day in one of the several municipal parkings. The ferry is FREE, 24/7 and you get an awesome view! :)

  • Stayed: October 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Jit Hoong L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI Express S, Front Office Manager at Comfort Inn Staten Island, responded to this reviewResponded 15 December 2017

Dear Jit Hoong L,

Thank you for your feedback. We are glad you enjoyed your trip to Staten Island and look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

The front desk staff were extremely nice and welcoming. The rooms were clean and cozy. The only downside was the vending machines did not work. Other than that, it was a good experience and would definitely book here again.

Stayed: November 2017, travelled as a couple
Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI Express S, Manager at Comfort Inn Staten Island, responded to this reviewResponded 14 November 2017

Dear Jessica L,

Thank you for taking the time to leave us your feedback on your recent visit. We are delighted we were able to provide a great overall experience! Our staff works hard to ensure guest satisfaction. We will make sure the vending machines are working for your next visit. We look forward to seeing you again soon!

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Reviewed 27 October 2017 via mobile

My husband & I stayed at this hotel for three nights this past weekend. We had read the reviews that the rooms were small but we didn’t expect them to be minute. We had a king size bed which left barely enough room to walk around the bed. There was no closet but a small cabinet to hang a few items at the bottom of the bed. There was also a dresser with three drawers.The bathroom was also extremely small. There was no counter space to put down your sundry bag. The soap, shampoo and cream rinse supplied by the hotel were so tiny it was barely enough for one person. The towels were very thin, we were supplied with two bath towels and hand towels and one washcloth. The TVs were extremely old with no HD. Imagine no HD TV channels in 2017. The Picture was barely watchable. There was also no welcome book on the desk which most hotels usually supply to tell you the TV stations, local restaurants and points of interest. The TV remote was so dirty we had to clean it with a sanitizing wipe.
The first night that we were there we got into bed (which was quite comfortable)to try to watch some TV when a large roach crawled out from between sheets. There were many other reviews that said how great it was to be able to park your car there and then go on a cruise. The problem with that was that the people who were staying in the area at this hotel had no place to park. The parking lot was completely full over the weekend and we ended up having to park our car in a no parking area, which we were very uncomfortable doing.
On the positive side the front desk staff is very accommodating. The breakfast is standard fare as far as hotel free breakfasts go. They do offer a free shuttle to the ferry and to the cruise ship terminals, which is a very nice perk. Room prices vary at whim from $100 to $200 a night. So would we stay here again, probably not.

Stayed: October 2017, travelled with friends
Thank Pat W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI Express S, Director of Sales at Comfort Inn Staten Island, responded to this reviewResponded 31 October 2017

Dear Pat W,

Thank you for taking the time to leave us your comments. We want to apologize for any inconveniences experienced during your recent visit. Unfortunately, because we are a New York City property our rooms are limited to standard sizes which run very small. We try to make up for this with our helpful and friendly staff and complimentary amenities. We are always willing to do what it takes to provide a better stay, including more toiletries and towels.Our televisions are equip for HD channels, so there may have been an issue with that specific room and we checked for any pest on property and could not find anything as described. We appreciate your comments so we can better our services such as extended parking, more bathroom counter space and change of furniture for easier access in the room. We hope you would give us another chance to prove we can provide much better accommodations.

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Reviewed 7 October 2017

the people are very kind and helpful here. the bathroom was very clean and everything like i wanted. there is a bus shuttle to the ferry a few times a day. Shahir at the front desk helped me very much all the time. the hotel is located very calm and still good connected. it was a great experience not to stay in Manhattan.

  • Stayed: October 2017, travelled solo
    • Location
    • Cleanliness
    • Service
Thank yvonneveraburgener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI Express S, Director of Sales at Comfort Inn Staten Island, responded to this reviewResponded 7 October 2017

Dear yvoneeveraburgner,

Thank you for taking the time to leave us this wonderful review on your recent experienced. We are delighted we were able to provide a great experienced, especially Shahir, who will be commended for his outstanding service! We appreciated your feedback so other guest can utilize information for their stay. We hope to see you again soon!

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Reviewed 6 October 2017

We stayed here at the start of a great tour of USA. Room was clean. Staff very friendly & helpful. Very good Complementary breakfast. Wide verity to select from. The lady manning the pantry even provided a part breakfast on a day that we had to leave before the breakfast time. Free Shuttle available to & from Staten Island ferry terminal. Very few food outlets close by. There is a Wendy's outlet close by and a few more. Railway station is far away. Good if you have a mode of transport. Quality & Free Wi-fi available. Free Parking available.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank acmemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HI Express S, Director of Sales at Comfort Inn Staten Island, responded to this reviewResponded 7 October 2017

Dear acmemc,

Thank you for taking the time to leave this wonderful review. We are delighted to hear of your experience and that we were able to provide an overall great visit. Your feedback for other guest to see is greatly appreciated and we hope to see you next time you are in the area for another wonderful stay!

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