I don't know where to begin. I reserved 3 rooms and specifically gave the dates, and asked for an email confirmation, which I never received. When my daughter called to add a day to her reservation, she found out that the rooms had been reserved a month LATER than we had reserved them for. Then, when I called the manager to tell him that someone else was picking up the tab on my son's reservation, and that my son had reserved his own room he said fine, no problem - he would deduct the room charge from my credit card deposit and cancel the third room. Again I asked for written confirmation, but received none. When we got to the motel, the room we had was musty and smelled awful. (We had to take all our clothes that were in a plastic wardrobe bag and further encased in clear plastic to the dry cleaners for an additional charge of $85.00.) We paid for two rooms for 2 days up front. Period. The second morning of our stay, the assistant manager called and told me we were being charged extra because our daughter never checked into her room. WE SAW OUR DAUGHTER TAKE HER ROOM KEY AND WALK IN THE ROOM. The assistant manager said I would have to take that up with the manager, Bob Evans. When we checked out, Bob told us we were docked $110.00 for the third room we booked. This after I had cancelled the third room well in advance of the cancellation date. He said he would have to "eat" the cancellation. I pointed out to him that I never received any written confirmation, and he said that they "always" send confirmation. LIE.
Then, I pointed out that he did not have the reservation date correct the first time, and he said in a menacing tone - "Don't even go there with me because that was rectified." He told me he would credit my account from the money he tried to dock, but to be on the safe side I called my credit card company and disputed any charge coming from the motel. If after this review you STILL decide to stay at this dump, make SURE you get written confirmation. Also, pay up front and do not accept any false charges. And bring your own shampoo, since the packets that are provided are impossible to open. If I have any problems with the disputed charge, this establishment is going to get reported to the Better Business Bureau.
- Official Description (provided by the hotel):
- Located in the lakeside town of Skaneateles, the Birds Nest offers you 31 rooms and suites on a quiet country setting. All rooms and suites are non-smoking. The standard rooms are 400 square feet and all feature high speed internet, Climate control heating and cooling, flat screen cable television, phone and private bath. The suites are 600 square feet and addition to the room amenities they also include coffee and tea service, full bath, microwave and refrigerator. They are great for families and the business traveler. ... more less
- Also Known As:
- The Bird`s Nest Hotel Skaneateles
- The Birds Nest Hotel
- Birds Nest Motel Skaneateles, Finger Lakes, NY