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“Friends wedding weekend”

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Hilton Garden Inn Saratoga Springs
Ranked #7 of 34 Hotels in Saratoga Springs
Certificate of Excellence
GreenLeadersBronze level
Reviewed 20 October 2017

In town for a wedding at the Saratoga Hall . Hotel was clean , staff friendly and it was a short uber ride to the facilities of the wedding . Short car ride to downtown area overall pleasant hotel for the occasion .

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ivette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 23 October 2017

Ivette, We are happy to know that the service you received while staying at our property really stood out to you, and appreciate that you wanted to highlight it in a review. Thanks for sharing that you were pleased with your clean and comfortable room accommodations. We appreciate your loyalty and hope to serve you again and will strive to make your next stay five stars.

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63 - 67 of 791 reviews

Reviewed 19 October 2017

The Good:
* Location- easy access to main street with stores/restaurants.
* Room - nice (we stayed in updated rooms).
* Front desk service -professional and pleasant

The Not So Good: good:
* Restaurant - awful, unitelligent waiter full of attitude (young guy). Completely no understanding of hospitality. He never explained buffet, got checks wrong, never came back to table (I got my own coffee). All I wanted to know was WHAT can you order if you do not do buffett. He was really kind of rude and never explained a thing.

* House keeping- we were in elevator and stopped on floor when housekeeping guy wheeling a cart with towels/sheets asked us to please get out so he could wheel in, and then we could get back in. What kind of customer service is this? Any trained staff would state " you go ahead and I'll take the next elevator."

* Parking - they charge? The hotel is already over $200/night and then a charge for parking?

Bottom line- it's fine. But some of the people working there need training!!!

Stayed: October 2017, travelled with family
Thank rsw62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin H, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 20 October 2017

Dear rsw62,
Thank you for taking to time to provide us with feedback regarding your recent stay. There are some discrepancies between with what you are describing and the configuration of our property including the comment on parking, which is 100% complementary. Please out to me directly to discuss the details of your stay.

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Reviewed 19 October 2017 via mobile

The property is a nice quiet place. A little bit outside of downtown but only a $7 Uber ride if you don’t feel like driving there and parking. The common spaces and the room were very nice and the breakfast in the morning was a plus. A good choice.

Stayed: October 2017, travelled with family
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 23 October 2017

Steve, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

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Reviewed 14 October 2017

Came to town at the last minute due to a family medical issue. The hotel was clean, the service was great and the location was perfect. I would recommend this hotel to families or individuals visiting the Saratoga Area.

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 633kmz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 16 October 2017

Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.

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Reviewed 13 October 2017

I have been staying at this hotel since 2000 and have never been disappointed. I booked a junior suite for our two night stay. The beds are comfortable and the hotel was very quiet considering that they had a number of wedding parties staying at the hotel. Breakfast in the morning was a treat. You have a choice of the buffet or having a special order (omelets, etc.). The hotel is a little out of downtown area and is just a short drive into the downtown area. I highly recommend this hotel.

Room Tip: Book a junior suites. They are lovely rooms.
See more room tips
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank plasmid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Hilton Garden Inn Saratoga Springs, responded to this reviewResponded 16 October 2017

Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.

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Additional Information about Hilton Garden Inn Saratoga Springs

Address: 125 South Broadway, Saratoga Springs, NY 12866-4532
Phone Number:
Region: United States > New York > Saratoga Springs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Saratoga Springs
#6 Business Hotel in Saratoga Springs
#7 Family Hotel in Saratoga Springs
#7 Romantic Hotel in Saratoga Springs
Price Range: ₹ 7,969 - ₹ 19,794 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Saratoga Springs 3*
Number of rooms: 112
Official Description (provided by the hotel):
Welcome to the newly-renovated Hilton Garden Inn Saratoga Springs hotel in the beautiful historic town of Saratoga Springs, New York. This Saratoga Springs hotel is ideally located one mile from Downtown Saratoga Springs, Saratoga Race Course, Saratoga Gaming & Raceway and Saratoga Spa State Park, home to Saratoga Performing Arts Center (SPAC). Business travelers to upstate New York will also appreciate the close proximity to GlobalFoundries and many other Fortune 500 companies as well as the quick 30-minute drive to Albany International Airport. The brand-new lobby is highlighted by modern décor, cozy lounge seating with a fireplace, and the Great American Grill Restaurant where you will be able to enjoy a delicious menu for breakfast and dinner. The spacious guest rooms feature 32” flat-screen TVs with premium cable, free WiFi, and an in-room mini-fridge and microwave. Guest love to maintain their active lifestyle at the 24-hour fitness center, or they can take a relaxing swim in the heated indoor pool. The Hilton Garden Inn Saratoga Springs offers modern amenities and an ideal location to make it one of the best Saratoga Springs hotels. ... more   less 
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Also Known As:
Hilton Garden Inn Saratoga Springs Hotel Saratoga Springs
Hilton Saratoga Springs
Saratoga Springs Hilton Garden Inn

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