We have stayed at Longfellow's many times, with positive ratings. This time we were quite disappointed. Our room was not ready when we arrived. We were told that they were, ..." very understaffed...it's not our fault, we don't have enough help." We were given a different room than the one we reserved. In that room, a possible cleaning product that was scented was so strong, we had to air it out. The bathroom door did not close properly, and the TV remote was difficult to use unless it was held it in a particular spot. Our shower did not drain proplerly as there was standing water. Also, we chose not to bring to the attention of the front desk the sheet condition, there were long black hairs in them. We went to bed at such a late hour that we just did not want to deal with it. At the Continental Breakfast, the room temperature was very warm, and when we mentioned to a server that the coffee had run out, she responded, "I'm going as fast as I can!"
It may seem as some of these issues are minor, however we have come to expect high standards at Longfellow's, and we certianly don't expect to be treated with unprofessionalism by the staff.
We wrote these concerns to the manager and received no response.
- Official Description (provided by the hotel):
- We specialize in making the everyday exceptional; providing outstanding service; and offering an experience you will treasure. Located one mile from the Northway, we are nestled on the countryside just minutes from downtown Saratoga and away from the hustle and bustle. We pride ourselves on offering a relaxing, stress-free environment where we get to know our guests by name. We’ll take care of your dinner reservations, shuttle you to and from town and remember your favorite paper. We offer spacious guest rooms, luxurious lofts and executive suites with numerous amenities to provide all the comforts of home. At our adjacent restaurant, you’ll enjoy award-winning cuisine and a wine list that’s earned Wine Spectator’s recognition for over eight years. Please be advised that menu items and prices are subject to change based on market prices and at Chef's discretion. ... more less
- Reservation Options:
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- Also Known As:
- Longfellows Hotel, Restaurant, Hotel Saratoga Springs
- Longfellows Hotel Saratoga Springs