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Longfellows Hotel, Restaurant, and Conference Center
Ranked #5 of 34 Hotels in Saratoga Springs
Certificate of Excellence
Reviewed 18 July 2012

We have stayed at Longfellow's many times, with positive ratings. This time we were quite disappointed. Our room was not ready when we arrived. We were told that they were, ..." very understaffed...it's not our fault, we don't have enough help." We were given a different room than the one we reserved. In that room, a possible cleaning product that was scented was so strong, we had to air it out. The bathroom door did not close properly, and the TV remote was difficult to use unless it was held it in a particular spot. Our shower did not drain proplerly as there was standing water. Also, we chose not to bring to the attention of the front desk the sheet condition, there were long black hairs in them. We went to bed at such a late hour that we just did not want to deal with it. At the Continental Breakfast, the room temperature was very warm, and when we mentioned to a server that the coffee had run out, she responded, "I'm going as fast as I can!"
It may seem as some of these issues are minor, however we have come to expect high standards at Longfellow's, and we certianly don't expect to be treated with unprofessionalism by the staff.
We wrote these concerns to the manager and received no response.

  • Stayed: April 2012, travelled as a couple
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1  Thank S B
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370 - 374 of 432 reviews

Reviewed 17 July 2012

My best friend had his wedding reception at Longfellows. They were great in terms of the reception. Very accommodating staff. Good food. Great setup, etc. We also spent the night at the hotel and was quite happy. Room size was nice, accommodations were very good overall. I would highly recommend this location for a reception of any kind or group gathering. But also if you're just looking for a place to stay in Saratoga Springs...this place is great. My one complaint...no on-site ATM?!?

  • Stayed: April 2012, travelled with friends
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Thank pillis1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2012

This was the third time we've had an overnight here, inaddition to maybe a dozen dinners over the years.
The rooms are spacious and well maintained, the staff is always courteous. The meals are superb, which explains why the over-sized dining areas are always close to full. Companion and I decided to stay overnight there before the track opens later this month. It was perfect timing. They are ready to handle an overflow crowd which meant the service was impeccable when they were at less than 100% capacity.
We'll be back.

  • Stayed: July 2012, travelled as a couple
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Thank notshyaboutit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2012

My wife and I stayed at Longfellows on July 8. The hotel was very clean and front counter personnel were very friendly. We would certainly stay here again.

  • Stayed: July 2012, travelled as a couple
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Thank USMC6064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

Spent two nights at Longfellows for a reception and it was first rate. Had the loft room and it was roomy and clean. Had two flat screens, refrigerator, and large bathroom. The upstairs room had a very comfortable bed and the skylights were a nice touch. The staff was professional and accommodating. The restaurant hosted a reception for 150 guests and the food was excellent. The party room we were in was like a Disney set, complete with bridge, pond with fish, and a European courtyard decor. It is about a 10 minute drive to Center City in Saratoga where there are many shops and dining choices.

Room Tip: If you want extra space, ask for one of the loft rooms.
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  • Stayed: June 2012, travelled with friends
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Thank Joseph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Longfellows Hotel, Restaurant, and Conference Center

Address: 500 Union Ave, Saratoga Springs, NY 12866-6426
Phone Number:
Region: United States > New York > Saratoga Springs
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#2 Best Value Hotel in Saratoga Springs
#3 Romantic Hotel in Saratoga Springs
#3 Family Hotel in Saratoga Springs
#11 Business Hotel in Saratoga Springs
Price Range: ₹ 8,795 - ₹ 14,724 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Longfellows Hotel, Restaurant, and Conference Center 3*
Number of rooms: 50
Official Description (provided by the hotel):
We specialize in making the everyday exceptional; providing outstanding service; and offering an experience you will treasure. Located one mile from the Northway, we are nestled on the countryside just minutes from downtown Saratoga and away from the hustle and bustle. We pride ourselves on offering a relaxing, stress-free environment where we get to know our guests by name. We’ll take care of your dinner reservations, shuttle you to and from town and remember your favorite paper. We offer spacious guest rooms, luxurious lofts and executive suites with numerous amenities to provide all the comforts of home. At our adjacent restaurant, you’ll enjoy award-winning cuisine and a wine list that’s earned Wine Spectator’s recognition for over eight years. Please be advised that menu items and prices are subject to change based on market prices and at Chef's discretion. ... more   less 
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Also Known As:
Longfellows Hotel, Restaurant, Hotel Saratoga Springs
Longfellows Hotel Saratoga Springs

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