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Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Ranked #8 of 29 Hotels in Rochester
Certificate of Excellence
Vermont
Level 4 Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Less than expected”
Reviewed 7 July 2011

A bit worn around the edges in public areas, room OK, usual not-so-hot unhealthy breakfast buffet, customer service could be better, convenient location, expected more for the price.

Stayed July 2011, travelled on business
Helpful?
2 Thank travelingnearandfar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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304 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Mexico, Missouri
1 review
Reviewed 25 June 2011

The Inn itself was clean and welcoming. The staff was just wonderful. The morning breakfast staff went out of their way to make sure all was well. Lisa, Bobby, and Carleen were very polite and the breakfast was great. When we arrived on Thursday June 23, 2011 the front desk personnel were very professional and have great attituties. Please let all of them know our appreciation. Thank you. Doug and Nancy MKacKechnie

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank something089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester Hills, MI
Level 5 Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 June 2011

On the positive side, this hotel has a great location. The staff is friendly and welcoming. The beds were very comfortable too. However, it became clear that it is an older building that has been renovated. It just wasn't up to par with other Holiday Inn Express hotels. There is no indoor pool or hot tub elevator, or exhaust fan in the bathroom. The sink needed to be deep cleaned or replaced because of the blackish residue coming out from the rim when the water was turned on. There was also the continuous, faint odor of tobacco which we found annoying since we requested a non-smoking room. Also saw a lot of dust on and around the television. We would definitely stay somewhere else next time we're in the area.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mitrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison
Level 6 Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 5 May 2011

If you get a room on the first floor, beware. You will here footsteps creaking across the floor all night. Even on the second floor it can be a problem. We were there for 4 nights. The first night was awful as we were on the first floor. SO they moved us to the second and it was better. But the fourth night, we had a family with littel kids next door and found out that not only the floors but also the walls are paper thin. The kids screamed and thundered around until midnight. The next night we moved. Unless you don't need to sleep at night, I would consider other options.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JRwisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethlehem
Level 2 Contributor
5 reviews
Reviewed 30 December 2010

We came to visit our children for two days right before New Years Eve. The hotel staff was friendly and helpful. The room was clean and comfortable. We love the added feature of a small refrigerator and free wireless. The hotel is convenient to Pittsford and Rochester.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrmaBethlehem_pa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY

Property: Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY
Address: 2835 Monroe Ave, Rochester, NY 14618 (Formerly Holiday Inn Express Rochester)
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Rochester
Price range (per night): ₹ 6,997 - ₹ 9,950
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-Pittsford/Brighton, NY 3*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Rochester - Pittsford/Brighton, where guests are treated to comfortable rooms, thoughtful services, and a friendly atmosphere. Situated in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza and the flagship Wegmans Supermarket. During your stay, enjoy free high-speed wifi internet access, fitness center, a 24-hour business center and the complimentary, hot breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College, and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express

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