My family and I have stayed at this hotel every year for the last ten years. When we first started staying here it WAS a very nice hotel, the staff was extremely friendly and very accommodating. Upon check in, we were welcomed by the smell of freshly baked cookies! The rooms were clean, the linen was fresh and the furniture was clean and comfortable. Over the last few years the condition of this hotel has slowly declined, the rooms are disgusting, dilapidated, and deplorable! The hallways smell like mildew, the rooms have a stale odor, the couches and chairs are covered with stains, both in the lobby and in the rooms, the tub had no drain cover, the bathroom wreaked of urine and there was hair in the bed as well as in the bathroom. Clearly, among other issues, the rooms are not well maintained or cleaned properly, Is this a new level of customer awareness ??? More like customer BEWARE! This was the last time my family will patronize this DISCOMFORT INN, if clean beds, clean carpets, stainless furniture, pleasant aromas and comfort are a priority for you, I suggest you stay somewhere else!
Although, I must give credit where credit is due, the staff is and has remained very amiable over the years. If it was not for Jeanine, we would not have continued to stay here over the last few years.
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- Also Known As:
- Comfort Inn West Hotel Rochester
- Comfort Inn Rochester
- Rochester Comfort Inn