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“OK, room to improve”

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Quality Inn Rochester Airport
Ranked #30 of 31 Hotels in Rochester
NY
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“OK, room to improve”
3 of 5 bubbles Reviewed 6 January 2012

My family has stayed in this hotel several times without much in the way of complaint, but this time the houskeeping was not really up to par. The room had not been well vacuumed - we found a food wrapper just under the edge of the bed. Although we had a reservation for 4 people there were only 3 bath towels provided each day of our stay and a grand total of ONE hand towel was by the sink daily! Also we were using the hotel soap and shampoo - the partially used toiletries were removed from the shower - but were not replaced. But really the worst was the refrigerator - it was full of mold - not a little - it was a lot, as if something had spilled all over and never been cleaned up, it was on all the shelves and even in the drawer. We called the front desk and asked to have the someone come and switch that fridge out with another one - or at the very least to have someone come and clean that one. We were told that neither option was available, but they could switch our room! Not sure why switching to a new room could happen - but taking a fridge from an empty room could not be achieved. We had already unpacked for a multi-day stay and had no desire to move all of our stuff. I have gotten in the habit of traveling with bleach wipes, so I wound up cleaning the unit myself. Thought maybe our evening check-in was the reason for lack of services, but when I reported the problem to the front desk the next day they did not offer to take any action, other than making a note of it! Other than housekeeping issues, our stay was OK - the beds were comfortable, the breakfast is decent and the hotel location is very convenient for our needs. Also the hotel is pet friendly and we travel with our small dog. There was plenty of space for walking him.

Room Tip: There is a fairly busy train track right behind the hotel. If that noise is going to bother you, try...
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OscarW.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Rochester, New York
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 19 November 2011

Great hotel, looks as though it was recently renovated. Rooms were clean and the temperature was easily controlled. Check in was great as well as check out. Our shuttle driver was friendly and on time. Breakfast is nice and early so for those who fly early, it's still available. Lots of great items on the breakfast for only being a "continental". We didn't leave a car this time but last year when we stayed here, they had my car running for me when I returned so that it was brushed off from the snow and warmed up!

Room Tip: The building in the back, backs up to the railroad tracks and a garbage dumpster so it's a bit l...
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 14 November 2011

This was an Expedia "hidden value" hotel--similar to Hotwire where you book a hotel without knowing the name of the hotel. It was rated 3 stars, which I would say is generous. The hotel is located conveniently off i-390 and readily accessible to everything in the area.

We checked in without problem and stayed in room 115. The room was clean and spacious, although there were visible signs of aging and wear. The carpet was worn in spots and there were water stains in the bathroom ceiling. The bathroom could also use a small table or something to place our toiletries, we had to place our items above the toilet.

The fridge, microwave, and coffee maker were greatly appreciated.

Breakfast is included and was quite the surprise. The eating area was bright and spacious. The offerings were bacon, eggs, biscuits and gravy. We could make our own waffles. There was choice of different breads, fruits, juices, coffee, tea and yogurt. It was very good.

We stayed three nights and not once did we hear any noise from the hall. Parking was ample and the front desk staff were always friendly and helpful. Complimentary newspapers at front desk, but not the local paper, which would have been appreciated.

I'd recommend this hotel to someone who is searching for a clean, basic, convenient hotel. Its definitely not a destination hotel, but a good home base if you're to visit the surrounding areas.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kittykittygrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Western New York
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 29 October 2011

The best thing about the stay was the value. When I checked in, the greater hardly said a word and recited check in information like a robot while the other person behind the desk talked on her cell phone. The room was cold when I entered and the door separating my room from the adjacent was unlocked and open. The fridge made a loud, repetitive clicking noise. Breakfast was your standard fare.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 0RyGuy0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 29 October 2011

I stayed at the Quality Inn Rochester Airport to be near the Univ. of Rochester for Meliora Weekend. It met all of my needs perfectly and actually exceeded my expectations: Clean room, comfy bed, fabulous shower, essential toiletries provided, lots of breakfast choices including healthy ones, and absolutely superior service. I was delighted to learn that the hotel provides a free shuttle that will drop you off within a 5 mile range. In fact, the driver made sure that I made it to campus in time for the keynote speaker despite heavy traffic. It was a busy weekend for the hotel, with parents visiting and a youth sports event. However, the hotel was peaceful and quiet and I received personalized attention despite the fact they were booked to capacity.

  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank venividi87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Rochester Airport

Property: Quality Inn Rochester Airport
Address: 1273 Chili Ave, Rochester, NY 14624-3029
Phone Number:
Region: United States > New York > Finger Lakes > Rochester
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 31 Hotels in Rochester
Price range (per night): ₹ 3,695 - ₹ 8,298
Hotel Class:2.5 star — Quality Inn Rochester Airport 2.5*
Number of rooms: 155
Official Description (provided by the hotel):
Experience the ultimate in affordability and comfort at the Quality Inn Rochester Airport. Charming and conveniently located, our uniquely mid-scale hotel in Rochester, NY offers a blend of amenities and accommodations that are both family-friendly and corporate ready. Guests of our hotel enjoy a wide range of helpful amenities, including free airport shuttle, complimentary full American Breakfast, outdoor pool, fitness center, on-site laundry facilities, meeting facilities and a well-equipped computer center. Free high-speed wireless Internet is also provided throughout our hotel, so you're always connected. ... more   less 
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Also Known As:
Quality Inn Rochester Airport Hotel Rochester
Rochester Quality Inn

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