My family has stayed in this hotel several times without much in the way of complaint, but this time the houskeeping was not really up to par. The room had not been well vacuumed - we found a food wrapper just under the edge of the bed. Although we had a reservation for 4 people there were only 3 bath towels provided each day of our stay and a grand total of ONE hand towel was by the sink daily! Also we were using the hotel soap and shampoo - the partially used toiletries were removed from the shower - but were not replaced. But really the worst was the refrigerator - it was full of mold - not a little - it was a lot, as if something had spilled all over and never been cleaned up, it was on all the shelves and even in the drawer. We called the front desk and asked to have the someone come and switch that fridge out with another one - or at the very least to have someone come and clean that one. We were told that neither option was available, but they could switch our room! Not sure why switching to a new room could happen - but taking a fridge from an empty room could not be achieved. We had already unpacked for a multi-day stay and had no desire to move all of our stuff. I have gotten in the habit of traveling with bleach wipes, so I wound up cleaning the unit myself. Thought maybe our evening check-in was the reason for lack of services, but when I reported the problem to the front desk the next day they did not offer to take any action, other than making a note of it! Other than housekeeping issues, our stay was OK - the beds were comfortable, the breakfast is decent and the hotel location is very convenient for our needs. Also the hotel is pet friendly and we travel with our small dog. There was plenty of space for walking him.
- Official Description (provided by the hotel):
- Experience the ultimate in affordability and comfort at the Quality Inn Rochester Airport. Charming and conveniently located, our uniquely mid-scale hotel in Rochester, NY offers a blend of amenities and accommodations that are both family-friendly and corporate ready. Guests of our hotel enjoy a wide range of helpful amenities, including free airport shuttle, complimentary full American Breakfast, outdoor pool, fitness center, on-site laundry facilities, meeting facilities and a well-equipped computer center. Free high-speed wireless Internet is also provided throughout our hotel, so you're always connected. ... more less
- Reservation Options:
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- Also Known As:
- Quality Inn Rochester Airport Hotel Rochester
- Rochester Quality Inn