These are definitely my new favorite place to go for donuts in Rochester! (Or anywhere, really) The donuts had this great sort of dense, chewy texture, but I would never call them heavy. They were very soft and the flavor was beautiful. On my visit, I was able to try the powdered bavarian creme, powdered strawberry, frosted bavarian, apple fritter, and the powdered vanilla creme. Some of them were eaten the day after my visit, and I was amazed at how well they kept. Usually donuts from a chain or grocery store would be pretty stale by the next day, but these were almost just as good as when they were fresh.
The service wasn't anything special, but I honestly don't care about being greeted or any of that other stuff, so it was great for me. The place was packed with not a ton of seating, so be aware of that. We took our donuts out, so I don't know how difficult it would have been to find a place to sit.
I'm definitely coming back again and again. These donuts are my new craving!