We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (682)
Filter reviews
682 results
Traveller rating
286
225
101
51
19
Traveller type
Time of year
LanguageAll languages
More languages
286
225
101
51
19
Show reviews that mention
All reviews happy hour off the beaten path complimentary wine best westerns small bar waffles breakfast sandwich hudson valley lounge area beds were comfortable pleasant stay cocktail hour vassar college room was large hyde park would stay again staff was friendly
Filter
Updating list...
4 - 9 of 682 reviews
Reviewed 10 September 2018 via mobile

Our room smelled like a musty damp dirty sponge. The a/c didn't work well and made the musty smell worse. We called the front desk to complain and their option was to spray Lysol. The bed and pillows were so bad, we hardly slept. We were exhausted when we left. I mentioned to the front desk how terrible everything was and I'm still waiting for a response from the manager. If you provide a hotel service, the room shouldn't smell, the pillows and bed should be comfortable and lysol should not be the answer. This wasn't our first stay at the hotel and was very disappointed.

Stayed: September 2018, travelled as a couple
Thank Randi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this reviewResponded 10 September 2018

Randi we are sorry for the musty smell and we have taken care of the problem. We hope you come back in the future so that we can show you this is not our norm.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2018 via mobile

This hotels offers large rooms. The room has a TV, a microwave, a fridge and a coffee machine. Happy hour from 530 to 700. Breakfast with cheese stuffed eggs, hamburger, waffles, cornflakes, yogurt, juices, bagels and coffee.
I loved to stay at the hotel! And I slept very well. Loved it!

Stayed: September 2018, travelled solo
Thank Gugusi007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2018

We stayed at this hotel a couple of years ago and immediately thought of a repeat stay as we headed from our home outside of Washington, DC, to New England. The hotel is beautifully situated along a lovely brook. Sitting out on the verandah with one (or two) of the hotel's free happy hours glasses of wine in the company of a couple of egrets is a great way to relax from the rigors of the auto trip. The room was comfortable and well furnished, bathroom functional and efficient, and the breakfast very nice with waffles, some hot items (eggs, bacon, sausage), fresh fruit, cereals and more. The check-in and -out were handled efficiently and by most friendly people and all in all once again it was a most enjoyable experience. We find this to be one of our favorite Best Westerns after having traveled through all 50 states.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this reviewResponded 10 September 2018

Frank thank you for the 5 star rating and for staying with us we hope to see you back.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2018

We had heard very good things about this hotel but they must have been dated. The hotel did look tired and old fashioned. We had reserved their finest suite but were extremely disappointed. Upon entering the room the furniture, fixtures and carpeting looked in immediate need of renovation. The TV dresser and night table had a sticky substance on them. There was a metal bottle cap on the carpet by the bed (accident waiting to happen if stepped on), ugly stains inside the mini-fridge, peeled paint around all the bath tub jacuzzi jets, and the final straw........a used towel hanging on the back of the bathroom door. At that point, we checked out and went elsewhere.

Stayed: August 2018, travelled as a couple
Thank InsExec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this reviewResponded 25 August 2018

We are very sorry and we will address this, as this is not our norm. We hope you come back to see this is not the way our hotel is cleaned.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2018

Its was a pleasure staying at the hotel. It was clean staff was very nice. The breakfast was very good. The overall appearance was nice. It on the water. Adequate parking and very close to gas station.

  • Stayed: August 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank jenniferbE5950OT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carol R, General Manager at Best Western Plus The Inn & Suites At The Falls, responded to this reviewResponded 10 September 2018

Thank you for the 4 stars and for staying with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews