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Reviewed 12 October 2011

Stayed here one night while traveling back to Canada. I had a nice quiet room on the main floor. King size bed and in room hot tub. What a treat! Flat screen TV. Asked for feather pillows but they did not turn up.

Ate dinner at the hotel dining room. Very empty which is too bad as the meal was very good. They also serve breakfast which is a disappointment. There is a continental breakfast which is of poor quality. You can also order off the menu but I only wanted a simple, inexpensive breakfast. This was too simple. No muffins, almost out of yogurt, bagel rather dry and unappealing. Coffee on the cool side. Also a uniform on the dining staff would be much appreciated. A little too casual and laid back for good serivce and to give the right impression.

There is a laundry room and a pool and hot tub.

Date of stay: October 2011
  • Trip type: Travelled solo
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2  Thank SGMCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this reviewResponded 13 October 2011

Thank you for staying with us and writing a review on TripAdvisor. Sorry to hear that you did not receive the feather pillow. Our restaurant do have some budy hours and slow hours like other restaurants.The continental breakfast we served is a courtesy from us as Holiday Inn do not have free breakfast. We do have muffins ,yogurt on breakfast items. We are looking to improve the breakfast and uniform for the staff. Thank you again.

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Reviewed 10 October 2011

The housekeeping of the common areas is poor, the elevator was very dirty which did not make a good first impression. It appeared that the smoking and non smoking rooms shared the same floor because the hallway air had a stale odour of smoke and carpet freshener. The room was clean and OK for a quick over night stop. The bed was comfortable. The breakfast is very basic, serve yourself toast and coffee. Other than toast, there are no hot items.

If you can get a great deal on the room, it's OK, but there are probably better options.

Date of stay: October 2011
  • Trip type: Travelled as a couple
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Thank Mikecd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this reviewResponded 13 October 2011

Thank you for taking time to write review on tripadvisor regarding your stay at Holiday Inn Plattsburgh. We do take reviews seriously either it is positive or negative. We do have few smoking rooms on 4th floor corner. We are working on the issue for smoke on the floor.the elevator floor has been changed. The complementary continental breakfast we are serving is going to be added for additional items.Thank you again for staying with us.

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Reviewed 6 October 2011

I cant understand the good reviews I have seen about this hotel it makes me wonder.
I had a horrible experience at this hotel
I will never ever stay there again.
The hotel was very dirty and the management very rude.
There are a lot of better places to stay in Plattsburg.

Date of stay: August 2011
  • Trip type: Travelled on business
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4  Thank Janet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this reviewResponded 7 October 2011

Thank you for taking the time to review your stay with us. We appreciate the feedback.
Our hotel is regularily evaluated for product cleanliness by both our franchisor, AAA .If you have time let us know which room you where staying.We do have good reviews for management and staff being friendly.
In response to your review, I just wanted to let people know how serious we take our responsibility of keeping our rooms and common area clean. Once we became aware of a potential issue we immendiately called in and remedied the situation. Thanks.

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Reviewed 30 September 2011

My husband and i traveled to Plattsburg, New York to visit some friends and we spent (2) nights at the Hotel. Very nice and clean, beautiful room, and loved the decor. Big pool, even laundry room is available. The only thing that i feel need to improve is the continental breakfast, as far as the replenishment of food, (fruits were sparse) and also they should provide uniform for the staff in the dinning room,in the morning where the continental breakfast was served. I did not find any of them professional and we the guests had to bring it to their attention when the jug of coffee was empty and cold. So hopefully Holiday Inn will train the staff a bit more and provide a professional look.

Date of stay: September 2011
  • Trip type: Travelled as a couple
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Thank mapou2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this reviewResponded 7 October 2011

Hi! Thank you for taking the time to post your views. Sounds like we hit our main goals, clean rooms and great service! Very proud of the staff here and will share this review with them.

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Reviewed 28 September 2011

We used the hotel in Plattsburgh as a base for exploring Lake Champlain and Vermont, so we did not spend a lot of time in the hotel. We chose the hotel because it was much less money than comparable hotels in Vermont. The staff was very friendly and knowledgeable and the room was nice. Did not have the opportunity to spend any time in the restaurant, bar, pool or hot tub, but they all look clean and well maintained.

Date of stay: September 2011
  • Trip type: Travelled as a couple
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Thank 1000Jim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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