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“Sometimes the renovation doesn't fix the problem.”

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Holiday Inn Plattsburgh
Ranked #8 of 14 Hotels in Plattsburgh
GreenLeadersSilver level
Reviewed 13 October 2011

I want to be fair. I appreciate that this Holiday Inn attempted a renovation and tried to improve what was clearly an outdated property. They added new carpeting, furniture, television, and bathroom fixtures. Still, as you can see from the photographs the hotel still isn't adequate for a business traveler. The desk is in the corner on a small table with inadequate seating, lighting, and insufficient electrical outlets. The hotel WiFi is impossibly slow and frequently disconnects.

The hotel bar in the lobby is vintage 1980s with a pool table (complete with Budweiser light) and a video game. Really. Restaurant pricing is high.

They DID recognize PC Platinum status at check in and gave a "goody bag" with chips, water, and a granola bar. Beyond that, however there was no club level or executive suites better suited to a business traveler.

Not much they can do to improve upon the situation - but I'm pleased that they tried. Still, next time I'm going to the Hampton Inn.

  • Stayed: October 2011
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1  Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this reviewResponded 14 October 2011

Thank you for taking the time to review your stay with us. We appreciate all feedback as both negative and positive comments help us to improve! I am sorry that we do not have executive suites or club level. We do have many compliments for doing fantastic job on renovation. We do have extra electrical outlet at desk since renovation. We do not have any internet issue heard during your stay as we do not know if you had contacted front desk for the issue but if you give us room number and name by calling us at 518-561-5000 we can certainly looked in the issue. We do have both business and leisure travelers staying with us . Thank you for your feedback!

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173 - 177 of 233 reviews

Reviewed 12 October 2011

Stayed here one night while traveling back to Canada. I had a nice quiet room on the main floor. King size bed and in room hot tub. What a treat! Flat screen TV. Asked for feather pillows but they did not turn up.

Ate dinner at the hotel dining room. Very empty which is too bad as the meal was very good. They also serve breakfast which is a disappointment. There is a continental breakfast which is of poor quality. You can also order off the menu but I only wanted a simple, inexpensive breakfast. This was too simple. No muffins, almost out of yogurt, bagel rather dry and unappealing. Coffee on the cool side. Also a uniform on the dining staff would be much appreciated. A little too casual and laid back for good serivce and to give the right impression.

There is a laundry room and a pool and hot tub.

  • Stayed: October 2011, travelled solo
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2  Thank SGMCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this reviewResponded 13 October 2011

Thank you for staying with us and writing a review on TripAdvisor. Sorry to hear that you did not receive the feather pillow. Our restaurant do have some budy hours and slow hours like other restaurants.The continental breakfast we served is a courtesy from us as Holiday Inn do not have free breakfast. We do have muffins ,yogurt on breakfast items. We are looking to improve the breakfast and uniform for the staff. Thank you again.

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Reviewed 10 October 2011

The housekeeping of the common areas is poor, the elevator was very dirty which did not make a good first impression. It appeared that the smoking and non smoking rooms shared the same floor because the hallway air had a stale odour of smoke and carpet freshener. The room was clean and OK for a quick over night stop. The bed was comfortable. The breakfast is very basic, serve yourself toast and coffee. Other than toast, there are no hot items.

If you can get a great deal on the room, it's OK, but there are probably better options.

  • Stayed: October 2011, travelled as a couple
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Thank Mikecd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this reviewResponded 13 October 2011

Thank you for taking time to write review on tripadvisor regarding your stay at Holiday Inn Plattsburgh. We do take reviews seriously either it is positive or negative. We do have few smoking rooms on 4th floor corner. We are working on the issue for smoke on the floor.the elevator floor has been changed. The complementary continental breakfast we are serving is going to be added for additional items.Thank you again for staying with us.

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Reviewed 6 October 2011

I cant understand the good reviews I have seen about this hotel it makes me wonder.
I had a horrible experience at this hotel
I will never ever stay there again.
The hotel was very dirty and the management very rude.
There are a lot of better places to stay in Plattsburg.

  • Stayed: August 2011, travelled on business
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4  Thank Janet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this reviewResponded 7 October 2011

Thank you for taking the time to review your stay with us. We appreciate the feedback.
Our hotel is regularily evaluated for product cleanliness by both our franchisor, AAA .If you have time let us know which room you where staying.We do have good reviews for management and staff being friendly.
In response to your review, I just wanted to let people know how serious we take our responsibility of keeping our rooms and common area clean. Once we became aware of a potential issue we immendiately called in and remedied the situation. Thanks.

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Reviewed 30 September 2011

My husband and i traveled to Plattsburg, New York to visit some friends and we spent (2) nights at the Hotel. Very nice and clean, beautiful room, and loved the decor. Big pool, even laundry room is available. The only thing that i feel need to improve is the continental breakfast, as far as the replenishment of food, (fruits were sparse) and also they should provide uniform for the staff in the dinning room,in the morning where the continental breakfast was served. I did not find any of them professional and we the guests had to bring it to their attention when the jug of coffee was empty and cold. So hopefully Holiday Inn will train the staff a bit more and provide a professional look.

  • Stayed: September 2011, travelled as a couple
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Thank mapou2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiplbny, Guest Relations Manager at Holiday Inn Plattsburgh, responded to this reviewResponded 7 October 2011

Hi! Thank you for taking the time to post your views. Sounds like we hit our main goals, clean rooms and great service! Very proud of the staff here and will share this review with them.

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Additional Information about Holiday Inn Plattsburgh

Address: 412 State Route 3, Plattsburgh, NY 12901-6519
Phone Number:
Region: United States > New York > Plattsburgh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Plattsburgh
#6 Business Hotel in Plattsburgh
Price Range: ₹ 6,512 - ₹ 8,898 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Plattsburgh 3*
Number of rooms: 102
Official Description (provided by the hotel):
Relax in splendor at the foot of the Adirondack Mountains-wander through a city with a historical background-then tour beautiful Lake Champlain. The Holiday Inn Hotel Plattsburgh is conveniently located at the intersection of I-87 and Route 3 at Exit 37. The Plattsburgh Holiday Inn hasWireless and Wired Internet connections, new beds and pillows, and a comfortable, home-like atmosphere, we are proud to say that we have the finest property of all the Plattsburgh Hotels. We are minutes away from many local businesses and just a short drive to all area attractions. Lake Champlain, Ausable Chasm, and CVPH (Champlain Valley Physicians Hospital) are just some of the locations that are minutes away. Also, Burlington, VT is just an hour from our entrance. We are also just 1 hour from Lake Placid, the Olympic Center, and for skiing, the internationally famous Whiteface Mountain. The Canadian Border is only 25 minutes away and Montreal, QC is an hour from our I-87 exit. During the summer, there are several professional and amateur Plattsburgh Fishing Tournaments that take place right on Lake Champlain. Whatever your reason for coming-business or pleasure-let our friendly and professional staff at the Plattsburgh Holiday Inn show you the North Country's famous hospitality. ... more   less 
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Also Known As:
Holiday Inn Plattsburgh Hotel Plattsburgh
Plattsburgh Holiday Inn

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