This time I booked Sensitive Premium Spa resort. At the airport i ve been told, that the hotel is not ready yet, so Vera Mare is an altrenative... NO way! overcrowded, at the reception there nobody speaks english!!! at a 5 star hotel!!! OMG OMG! The room, just an average one, tv set in a form of a computer monitor. Safe did not operate, had to wait for an hour to a serviser... Food, not worth a 5 star hotel... Runs off, the dinning room is very hot and overcrowded. you can not find a free deckchair at the pool nor at the beach area if you are not outthere at very early morning... the receptionists are very relaxed, you have to wait for their help a long time... the air in the room not good, moist air. There are a lot of children, that are very noisy and pee into the pools... NO GO! The evening shows are better not to happen...
A really NO alternative for the Sensitive Premium!!! They have stolen my vaccation for three days! A shame!
ITT agency does not response at all, and we were atleast 25 guests victims of this "hotel"... A woman from Slovenia was even not informed and transfered to the Sensitive Premium, as we all the others were, some after 2, smome after 3 days.
A total dissapointment, and does NOT deserve 5 stars at all!!! Murat Telci, the ITT representative does speak no english and we are very sad and dissapionted about his preformance... ITT: You should do your job better or leave it!!!
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- Also Known As:
- Vera Hotel Serik
- Vera Hotel Mare