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“Excellent Hotel - I wouldn't stay anywhere else”
Review of Aigialos Hotel

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Aigialos Hotel
Ranked #33 of 81 Hotels in Fira
Certificate of Excellence
Reviewed 3 June 2012

This hotel is in an excellent location overlooking the caldera. Tha staff are so friendly and helpful. Rooms and facilities spotless and well maintained.
Although the weather in Fira during my stay was gale force winds I loved my time on the island and at the hotel.

  • Stayed: May 2012, travelled solo
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5  Thank NJDaniel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 June 2012

When you first arrive here you are greeted at the airport by a member of the staff, and they manage to pamper you at every step along the way. The hotel is located in the main town of Fira, but is just a few steps away from the hub-bub so it offers a bit of quiet. The buildings of the hotel are in a converted nunnery, and the architecture is superbly Cycladic. Arches, alcoves, marble, antiques...even the pool offers a rare design delight - itis located where the nuns used to crush grapes by foot. The staff really goes above and beyond to make you feel like your happiness is important to them, and the personal touches are very nice. We stayed 6 nights here and wish we had been able to stay longer. Whether lounging in the sun on one of the many terraces or taking in a gorgeous sunset from our room overlooking the caldera, we were mesmerized and delighted from start to finish. Cannot say enough about the staff. Just AMAZING.

Stayed: May 2012, travelled with family
5  Thank bpickeringnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

Hotel:
Not quite your typical "hotel", but then again I don't recall seeing any typical "hotels" anywhere in Santorini. Situated in Fira behind several winding streets. This hotel of 16 suites is nestled on a cliff overlooking the famous caldera. Just looking for the hotel will provide you with the most amazing view you've ever seen in your life. We were greeted with a traditional rose water drink with a spoon dipped in melted vanilla sugar. While being showed to our suites, the receptionist told us the meaning behind the names of our suites. We had a suite in Livas, which was a suite with a living room that connected into a smaller bedroom with 2 bathrooms; and also a suite in Sorokos, which was a 1 bed/1 bath suite a little above the Livas suite. It seems ALL their suites have the breathtaking views overlooking the caldera. Like I said above, these are not your traditional "hotel" rooms. The rooms are built into the side of the cliffs, and were used by a monastery long ago. Each room has an amazing and unique character...lock and latch doors, shuttered windows, etc., but still had modern luxuries like premium bedding, marble flooring, designer toiletries. One weird thing was that our Sorokos room still had a tiny CRT TV set from the 80s but honestly, I was preoccupied watching the view outside our window to even bother with the TV. Also with each room, you are presented with a bottle of a local Santorini wine along with a bottle of mineral water. This accompanies a plate of local fruits and nuts. You can choose to have breakfast in their beautiful courtyard where local herbs and flowers are grown, or you can choose to have it served to you on your balcony with an amazing view overlooking the caldera.

Staff:
A small, but personable staff. The manager, Vivi, seemed like she was always around overlooking the hotel and always there to help the guests with anything they might need or want. The beautiful and knowledgeable receptionist, Lamprini, was always readily available for any questions you might throw her way. Dimitris and Stayros were the multi-talented, all-around muscle. From serving, to being bell hops, these guys were prompt, knowledgeable, and sincere. The entire staff works extremely well together, and are there for any problem you might have. One thing that I noticed was the extremely personalized service you will get from them. They will identify you by name, and do everything they can to help you. Literally, anything you need, this staff will bend over backwards trying to help you.

Personal Thoughts:
If I can rate this hotel more than 5, I would. The hotel itself definitely lives up to its moniker by being a traditional luxury settlement, but the star of this hotel is definitely the staff. I have been in the hospitality industry for over 15 years, and the staff of this hotel still blows me away. It's rare to find people working in the hospitality industry who are genuine in their means who go out of their way to make sure you're happy. This, above all things, makes this hotel the gem of Santorini in my eyes. It was unfortunate for me to learn that most of the staff who works at Aigialos will change every 6 months or so because most of the workers are from a work program from mainland Greece. Judging by every review I've read of Aigialos, it seems that they only accept the best of the best, and this staff is no exception. I want to give a big thank you to Vivi, Lamprini, Loakeim, Stayros, Dimitris, and Chrysa, who made our stay at Aigialos the most memorable thing of our entire trip to Greece.

Note: We were informed that the manager upgraded our rooms to the next level up because we were lucky enough to travel right before the busy season. Thank you Vivi.

  • Stayed: May 2012, travelled with family
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4  Thank Marlon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2012

My wife and I have traveled internationally for business and pleasure for many years and at this point in our lives we are rarely surprised. The Aigialos Hotel was a very welcome surprise indeed. We booked the hotel for a week because we wanted to rest someplace beautiful and warm (we live in San Franisco) and we wanted to have a low key experience because we both work in stressful positions. Reviews of the Aigialos spoke of the friendly staff and beautiful setting. After one week, I can only say that the reviews are, if anything, underrated. The combination of dramatic setting, beautiful property, and extraordinary staff is unique in our experience. We didn't stay in a hotel, we lived among friends in a beautiful rambling property for a week. The food is fresh, local, and wonderful. We awakened each morning to the distant sound of goats on the hillsides and the clopping of donkeys walking along the cobbled narrow streets. And I ended the day with a glass of wine on our terrace overlooking the sun set behind the caldera. We even held a party to celebrate our anniversary with the staff. Magical. If you stay at the Aigialos, and you should, stay more than a few nights, or you will regret it. Thank you Vivi, Lamprini, Ioakeim, Giannis, Dimitris, Stayros and Chef Chrysa for your gracious and graceful hospitality. With gratitude, Sat Kartar & Roger



Restaurant



Dimitris Charitos
your wonderful colleagues for a glorious week.

Room Tip: Trust Vivi to place you in the perfect room.
See more room tips
  • Stayed: May 2012, travelled as a couple
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4  Thank Roger R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2012

By far, the most favorite place we've stayed. Thank you for your hospitality and charm. The history and personality of this place is a treasure. We cannot thank you enough. Sincerely, Scott and Janeen.

  • Stayed: May 2012
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4  Thank Sliger60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aigialos Hotel

Address: Ypapantis street, Fira 847 00, Greece
Phone Number:
Region: Greece > South Aegean > Cyclades > Santorini > Fira
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#4 Family Hotel in Fira
#13 Romantic Hotel in Fira
#19 Luxury Hotel in Fira
Price Range: ₹ 21,024 - ₹ 39,695 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Aigialos Hotel 5*
Number of rooms: 16
Official Description (provided by the hotel):
The Aigialos Collection consists of sixteen, renovated neoclassical houses that were originally the fine homes of the island's noble captain families. The architecture and design of the houses bring to life the traditional way of life of the island's nobility. Restored to perfection by master masons using local volcanic stone and coloured lime plaster, the houses are linked by cobbled walkways. Situated on the rim of the caldera, sheer cliffs that rise from the sea, the hotel overlooks the island's famed volcano. ... more   less 
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Also Known As:
Aigialos Hotel Fira
Aigialos Hotel Santorini/Fira

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