We were here for an impromptu overnight so we could bring our developmentally disabled son to the Baseball Hall of Fame. That part of the trip was fine, thank goodness. But our stay at this hotel was far less than stellar. I had selected this hotel because of the good rate obtained by prepaying through a third-party website. I made the reservations almost a month in advance. When we arrived the desk clerk told me that I was not prepaid. I explained about the process and showed her the confirmation email. She argued with me, telling me that I needed to give her a credit card for payment. Rather than fight about it in the lobby in front of my son I acquiesced. We had had a long day sightseeing and were looking forward to a relaxing swim - A FACT THAT I MENTIONED TO THE CLERK WHEN I CHECKED IN. But when my son and I got to the pool it was freezing cold. Not just cold but BITTER cold to the extent that the pool was unusable. The hot tub looked inviting at first but on closer inspection it was filthy. I understand that staffing is limited in many places but scrubbing the dark brown scummy tub ring would not have taken a maintenance person that long. And a heads-up about the unusable pool would have been a courtesy. I went to the lobby to report on the...We were here for an impromptu overnight so we could bring our developmentally disabled son to the Baseball Hall of Fame. That part of the trip was fine, thank goodness. But our stay at this hotel was far less than stellar. I had selected this hotel because of the good rate obtained by prepaying through a third-party website. I made the reservations almost a month in advance. When we arrived the desk clerk told me that I was not prepaid. I explained about the process and showed her the confirmation email. She argued with me, telling me that I needed to give her a credit card for payment. Rather than fight about it in the lobby in front of my son I acquiesced. We had had a long day sightseeing and were looking forward to a relaxing swim - A FACT THAT I MENTIONED TO THE CLERK WHEN I CHECKED IN. But when my son and I got to the pool it was freezing cold. Not just cold but BITTER cold to the extent that the pool was unusable. The hot tub looked inviting at first but on closer inspection it was filthy. I understand that staffing is limited in many places but scrubbing the dark brown scummy tub ring would not have taken a maintenance person that long. And a heads-up about the unusable pool would have been a courtesy.

I went to the lobby to report on the freezing water temperature. A young man stood behind the desk, watching the lobby TV. He glanced at me once or twice while I was talking but mainly stared at the TV. How rude! When I was done speaking he just looked at me and said “OK, I’ll tell someone”, and went back to watching TV.

Finally - and this isn’t a big thing but on top of the other issues it just about put me over the edge - the closet rod hangs so low to the floor that you can’t hang a coat, dress or pants without them dragging on the floor. Wasted space much??

Needless to say we would never stay here again, and it is not a good reference for other Comfort Inns & Suites. Good customer service is easy to achieve if they would bother to make an effort.More