This Comfort Inn was amazing! The service was great! The hotel was very clean from lobby to to the room. The staff was friendly and professional. I would definitely stay here again!! Thank you to the staff and management!More
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I hate leaving bad reviews. We reserved a 2 queen suite. But were given a standard 2 queen room. We had arrived late and complained the next morning. The desk clerk said no we had reserved a standard 2 queen. The rate was 170/night. Looked on line should have been 104/night. Several rooms available. Desk clerk lied said they were full. Oh, forgot ran out of hot water in the shower. When I said I wanted to cancel 2nd night stay the clerk offered to move us to a suite. I thought they were full. I can't stand people that lack integrity. Overall a bad experience.
Dear Guest,
Thank you for your review and staying at the Comfort Inn & Suites Milford/Cooperstown.
We appreciate your feedback. Please allow me to offer our apologies for the inconveniences that impacted your stay.
Upon investigation, I have found that indeed your reservation did come through to our system as a standard queen room. Our nightly rate was $179.99 per night for the standard queen room and $209.99 per night for the queen junior suite room which you had thought you booked. The $170 rate you had paid was through Choice’s website and you had reserved that room through them, not the hotel directly. The rate of $104 that I’d seen posted in your review was most likely either a 3rd party, if through Choice’s website it was an advance purchase rate that would be non-cancellable and non-refundable, was a promotional rate not available at the time of your booking, or it was for the following night which would have been reduced being the middle to end of the weekend. Our rates you see online or if you call the property can vary constantly due to the nature of supply and demand in our industry.
I have since reviewed the conversation you’d had with my desk agent as we have audio and video cameras all over our property. She was in no way rude to you and stated that we “were almost full save for a few rooms” mentioning we’d had about 4 or 5 rooms open from the previous night (which I have verified with our system reports). She did not say we were full 100%. She in no way lied to you. We had 3 wedding groups on property that weekend that you had stayed. Our occupancy was almost 91 percent of a 61 room property the night you had stayed. You would have noticed a near full parking lot upon your late arrival to our hotel. The morning you had decided to check out, there were 33 departures and only 22 arrivals that day affording us a few more spare rooms to offer to upgrade your room on what would have been your second night as a kind gesture despite your reservation for a standard queen room (also as you stated to the front desk, you’d reserved online and possibly booked a standard room on accident). The following night, we had the capacity to upgrade you as most of the one wedding group had left. There was no lying involved.
There also was no mention to any of our staff of an odor in your room, yet that was mentioned here as well. As for the water, indeed it is due to our almost sold out morning and the amount of showers all at once hitting our pipes that morning as was mentioned to you at the desk by our staff.
Thank you.
The staff is friendly and helpful (we forgot toothpaste and were given some when we inquired). Also, the hotel looks and smells clean. Our room was on the 2nd floor next to the elevator but we didn't hear the elevator at all (and I'm a light sleeper). Had no trouble sleeping at all. The only downside would be the bagged breakfast (because of COVID); it was two pastry/breakfast type things with a bottle of water. We would stay here again.
Dear Carrie,
Thank you for your recent stay at our property.
It has been a great pleasure having you as our valued guest.
We are immensely grateful for your positive comments.
Our team is delighted to read that you enjoyed their friendly service.
Please do visit us again for an awesome experience.
Sincerely,
Hotel Manager
The hotel is ok. Keith at the desk was awesome and helped with Cooperstown info and he helped me out with a unique issue. There’s only a couple cars in the parking lot but I can still hear someone through the walls and floors. The room contained not plates or silverware, the room is very dark and there is no safety grab bars for getting in and out of the shower. Plus the breakfast was seriously lacking compared to the last two “suites” type hotels I stayed at the nights before. There were no fruit, no breakfast sandwiches or cereals. Very disappointing.
Hello Guest,
Thanks for your stay and the comments,especially for praising the services of Keith.
I appreciate your feedback and telling us the positive and negative issues.
Our apologies for the inconveniences with the room,amenities and breakfast.
We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement.
Hope to welcome you again soon,
Sincerely,
Hotel Manager.
We stayed here late July for 3 nights to experience the Cooperstown area. We had a very nice stay.
COVID restrictions are currently present at this hotel. We understood, and appreciated the safety precautions. Breakfast was a pre-bagged grab and go. A bottle of water and a couple granola bars. Housekeeping does not enter your room during your stay-but daily we were able to exchange towels at the front desk. The pool and hot tub are currently closed.
Staff was friendly, and the gentleman that checked us in was very helpful with dining suggestions.
The room was clean. There was a coffee maker, microwave and fridge. Since housekeeping did not come in, the gentleman at check in gave us enough coffee for our stay. We really appreciated him doing that.
The hotel was quiet, and we had an easy drive to everything that we did during our 4 days in Cooperstown.
Hello Guest,
It is very much satisfying to see your positive comments about your stay.
Nice to note the appreciation for the conveniences.
We are privileged to have guests like you.
Please come back again and have another fantastic stay.
Sincerely,
Hotel Manager.
Stayed here one night after spending a day at the Baseball Hall of Fame. The desk clerk was very friendly, and check in was easy . We were upgraded to a two room suite, which was great and very roomy . We used the indoor pool which was heated . Also used the hot tub which was so nice after a long day of walking . The queen beds were so comfortable and the rooms were very quiet. I would recommend this Comfort Inn to anyone going to Cooperstown.
Dear Valued Guest,
It is really nice to note that you liked the stay and services at our hotel during your visit.
Thanks for appreciating the room features and staff hospitality. It makes us proud to serve clients like you.
We look forward to welcome you again soon!!!
Best Regards,
Hotel Manager.
