This was not my first Chili's experience, in fact there is one in my town which could stand a lesson from the Middletown crew. I was on my way to an appointment was went directly to the Bar and was greeted immediately by a female bartender. I opened with I have 30 minutes to eat and run and knew what I wanted ... could this be accomplished. Without hesitation she said yes.
I order the Chicken Quesadillas and Side Salad with the Lime / Ginger Vingerette and Iced Water. It was remarkable the way in which the server kept constantly busy (cleaning / stocking the bar), served three other parties and myself. First, came did I want lemon with the iced water, then came oh we can to the 3 for $10 special, then came there is a dipping sauce missing let me get it for you. Her approach to service was thoughtful of her customers and genuinely pleasant. It actually made the meal.
Their sister location although serving the same menu does not reach this level of service and wholeheartedly believe it is management as on my way into and out of the Middletown location I was greeted by their hostess. Would be happy to return to the Middletown Chili's