Although I've always been a fan of JetBlue, I recently discovered that you have no plan for people with Alzheimer's. I selected special services for my sister, yet I had to do all the work. ROC wasn't bad, but JFK was awful! They had no wheelchair and placed us in the last seat on the plane! My sister was scared and confused moving down the aisle. Although I told the woman at the gate about it, she blew me off, as did her supervisor. I tried to contact someone on your website, but have yet to receive a response.
Step up, JetBlue! 50% of the population will be over 50 soon and will not use your airlines unless you understand aging. Very disappointed.

I travel often with jet blue, last week I had the pleasure of meeting Miss.Israel. That works for the wheelchair services with jet blue, her smile was heart warming, the gesture made before taking me to my stop was highly appreciated. Most of the times the employees only smile after receiving a tip from me . Israel was different . Thank You Jet Blue

They treated me like gum on the bottom of their shoe. I'm autistic and had a meltdown because everything kept going wrong I was treated like a roach or something on the bottom of their shoe because I was crying and generally having a meltdown. I almost missed the flight because I kept getting passed around at no point did someone take 2 seconds to stop and help me or properly direct me. Plus with all the extra fees (security and baggage) I could have literally flown first class for the same price. Garbage airline. Used to be good but now service and leg room are spirit esque but they still charge a premium. Will avoid flying again at all costs.

Do not take this airline! The customer service experience was the worst I’ve ever dealt with to include online chat on the phone and at the ticket desk in the airport absolutely terrible

If I can leave a less then 0 review I would.. When leaving New York to make my connecting flight late. When leaving Cancun to New York late...late ... late. I used to love flying JetBlue. Now it enrages me. The customer service rep only speaks one language CORPORATION! No empathy for however long a paying customer has been at the airport or if they have to be back home by certain time. I understand that a corporation has to make money, but should it lose its soul to the almighty dollar? Never again