Room needed updated, no chair to sit unless you sat at the desk. The mattress was soft, but the sheets and blankets were cleans and comfortable. Pillows were okay, bathroom was small with no fan when you showered
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Entered first room, totally full of smelly cig smoke, moved to second room, sink leaked all over floor through wood encasement. Finally third room, Rooms very average. Bathroom tiny. Seemly clean. Got a discount on first night, should have been free. Food in the restaurant eatable, fill the void food. No fridge in room, said they ran out. Staff very nice however. Dirty dishes left in hallway, 2nd floor for 48 hours. Heard they plan to change to Ramada, hope major redoing.
Bed was comfortable. Bathroom was sort of a joke, unless you wanted to shower, brush your teeth & use the toilet all at the same time. Not a box of tissues, and heads up there is not a coffee stirrer for your coffee or tea. The laminated channel directory had a questionable black glob on it <— Covid!!
I stopped by the desk around 2:30 to request a few more towels, as we decided to stay an extra night. I called down around 6:30 to ask for the towels again. Our key stopped working (as a result of staying the extra night). I had to stop by the desk to have my key reactivated... the gal behind the counter had 3 people in line, as she was on the phone trying to solve some room reservation mishap. I think I waited about 20 minutes. I believe she was the only one behind the counter. ON A SATURDAY?!?
SO much garbage that people just leave in the parking lot. And while I understand it is not ALL on the hotel, but it didn’t make for a pretty site both days. I’m hopeful for next year’s stay.
Hello MJ08141971,
Thanks for the stay and feedback. I am glad that you found the beds comfortable. On the other hand, I am very sorry to hear about the condition of the bathroom and the limited service you received. I have taken note of your comments and shared them with management for review to take necessary actions to address these concerns.
I hope you give us a chance to host you again in the future.
Best Regards,
John O
Case Manager
IHGService
I drove 200 miles from NJ to stay at this hotel. Much to my disappointment when I checked out, I found out that I had been bitten by bed bugs. The staff and hotel's response was unacceptable and deplorable. STAY AWAY FROM HERE!!!!
After two full and complete investigations and an dept examination of the room, the professional pest service (Ehrlich Pest Control) found absolutely no evidence of any kind of bugs in the room. All our rooms get treated as a (proactive measure) strategy so we do not have this problem. The rooms are treated three times a year. I have contacted the guest and offered the pest companies investigative report for his review. Unfortunately, many hotels do not pro-actively treat their rooms, however, we do and very rarely ever have to deal with this problem!
Thank you,
Jim S. /GM
Stopped to charge our electric car and hadn't had breakfast so went in and they serve all and not just guests. Greeted very well, sat next to fireplace on a cold and snowy morning. Service was excellent on this day, Jan. 8, 2020. Nice menu choices. Hot coffee and coffee go was offered. Food was excellent and plentiful. Again, we did not stay there overnight , only a breakfast stop
We hope to see you again in the future!
Jim/GM
We are priority club members and have stayed in many holiday inns over the years. This one was underwhelming. We were traveling with a sports team, lots of kids and parents. We had our 2 children in the room with us. Beds advertised as queens were really fulls. Only 3 towels. No extra blankets. I was surprised at the size and odd layout of the bathroom in a hotel that was supposedly just renovated.
The worst part was the pool. We were so excited to have an indoor pool in NY in December. The pool was laughably small to support both the holiday inn and the adjoining staybridge. Our group met at the pool at 6 PM on a Saturday evening. At max, there were 25 swimmers, mostly young children, in the pool. The parents, clearly not swimmers, stayed on deck watching. At no point was anyone rowdy or displaying a lack of control. We were shocked to be kicked out of the pool within 30 minutes because it was “over capacity” (NOT what was written on the posted sign - which said 34 “bathers”). An extremely rude staff person raised her voice at us before telling our young children (7 and 8 year olds) to get out of the pool.
I have truly never had an experience at a holiday inn like this before. My family travels often and our sports team travels often. We will not stay at this hotel again when we come back through Syracuse.
Hello christinewZ1990LQ,
It was our pleasure to accommodate one of our valued IHG Rewards Club members. Thanks for sharing your thoughts.
We're committed to ensuring our guests leave with a smile on their faces, and It is with regret learning your experience left a lot to be desired because of the poor bathroom design, along with the inadequate bed size and for the pool size being small. I am so sorry about the unprofessional behavior our staff member has shown. We strive to provide our guests with excellent facilities and exceptional service, what you described is certainly not standard or excusable, and this will be addressed immediately with our entire hotel management.
Again, thanks for your comments, and we hope that we can win back your heart back and try us again.
Best,
Kenneth F.
Case Manager
IHGService
