Easy to get to location away from traffic, easy check in with the very helpful Jasmine!
Nice room on third floor and everything very clean. Breakfast had some hot items too.
Only complaints-there was only decaf coffee in the room for the coffee maker (they really need to go to a Keurig) and the furniture is starting to look shabby. But that is it-would come back no problem. And did I MENTION THAT HAD COOKIES IN THE LOBBY?:)More
Comfort InnExpedia.com
Taking safety measures
Homewood SuitesTaking safety measures
For the condition of this property the rate shouldn't be close to $200/night. I traveled at Hilton properties extensively for 20+ years before I retired and never saw any in this poor state of repair. This is similar to what I would have expected from Red Roof or other low end facilities.
Thank you for staying at the Hampton Inn by Hilton Syracuse/Clay. As a Hilton Honors member we truly value your feedback. I apologize that our hotel did not live up to the Hampton standard during your stay. Feel free to reach out to me to further discuss your stay. I would like to share your feedback with our staff so we can improve our guest experience. We hope that you will give us another try if you come back into the area.
Hotel and room clean. The housekeeping staff was
nice that I seen going to my room. The guy dominic
who checked me in was very pushy not friendly at all
he was seemingly impatient with me when I told him
I don't know my phone number hold on.
Maintenance guy was helpful and friendly dd when I
had a hard time with the elevator with my hsuabnd.
Breakfast staff was friendly and 2 front desk ladies I
seen Jasmyne was one of them but don't remember
the other young lady the night I checked in.
Thank you for staying at the Hampton Inn by Hilton Syracuse/Clay. As a Hilton guest we truly value your feedback. I will share your great feedback with our staff! We look forward to welcoming you back the next time you are in the area! Please do not hesitate to reach out to me directly if there is anything I can do for you.
Six members of my family stayed here this past weekend. Hotel and rooms were very clean. Staff were pleasant and kind, especially Matt who greeted us and checked us in. Nice pool, it opened at 6am so we were able to swim laps before others arrived Complimentary breakfast was good, and dining area was also very clean. We will be coming back here again for another family function.
Thank you for staying at the Hampton Inn by Hilton Syracuse/Clay. We appreciate your kind words! We look forward to welcoming you back for your next family function!
Live in the area but had plumbing issues.
Will be back and bring the grandkids for a little staycation to enjoy the pool
Very pleasant staff. Clean room. Comfortable bed.
Good breakfast
Loved the jacuzzi
Thank you for staying at the Hampton Inn by Hilton Syracuse/Clay. We truly value your feedback. It's great to hear that you enjoyed your stay! I will share your great feedback with our staff! We look forward to welcoming you back the next time you are in the area! Please do not hesitate to reach out to me directly if there is anything I can do for you.
I have stayed at this Hampton Inn,while visiting family, for more than 10 years. It has a great location, friendly staff but rooms are showing their age and are badly in need of a thorough cleaning and updating. Unfortunately we won’t be staying at this location again the next time we visit the area.
Thank you for staying at the Hampton Inn by Hilton Syracuse/Clay. We appreciate your feedback. I apologize that our hotel did not live up to the Hampton standard during your stay. Can you please tell me more about your stay? I would like to share your feedback with our staff so we can improve our guest experience. We hope that you will give us another try if you come back into the area. Please do not hesitate to reach out to me directly if there is anything I can do for you.
