The staff was extremely pleasant and the rooms very clean. The only issue was the smoke alarm went off after midnight and it took over an hour to turn it off. I guess some kids were smoking and that is what set it off.More
Comfort InnComfort Inn
Taking safety measures
Homewood SuitesTaking safety measures
Terrible place, dirty, disorganized, was once very nice. Screwed up my reservation, had me checking out a day earlier than I had reserved-after and hour and help of manager got that finally resolved. There was no housekeeping, breakfast was horrible. Shower was broken. Even stripped my bed evening before I checked out, Was once very nice, in serious need of upgrade
Dear Guest,
I absolutely regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. We take feedback from our guests very seriously. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better.
Sincerely,
Hotel Manager
I was in Liverpool with my daughter for a funeral. The setting of this facility is very scenic and the staff welcoming. The rooms are well equipped and comfortable. The location is convenient for dining and shopping. The staff is very eager to make guests feel at home.
Dear Guest,
Thank you very much for the stay and the fantastic sharing.
It's so empowering for us to be identified as a good hotel.
I appreciate your generosity in praising our clean room, amenities and friendly staff. We are really happy to see our guests enjoy a fabulous stay.
Guests like you are the real ambassadors of our property.
Keen to see you back,
Sincerely,
Hotel Manager.
I booked four rooms as a block for my nieces law school graduation. We added an extra night roughly a month prior to the reservation. When we checked in they didn’t room us all on the same floor. The next morning while we were at graduation the manager called and asked why our things were still in our rooms, as we were only registered for one night. My husband was on the phone for 15 minutes and they couldn’t figure it out. The manager was supposed to call us back and never did. We had to head back to the hotel to sort it out. The woman at check out was not friendly or apologetic. Fortunately they still had rooms available, but initially she would not allow us to check in for one of the rooms of our party, however, ultimately we were successful in getting that room key. Customer service at check in, and check in #2 were lacking. In addition, our bathroom door did not lock, the sheets felt like sand paper, and 2/3 of the pillows on my bed were lumpy and hard. The free breakfast was plain yogurt, overripe bananas, juice, and a bunch of processed carbs. (False advertising for the hot eggs and meat on their website). Finally, there is some sulfur-like stink emanating from outside the facility. I will never be back.
Dear Joanne,
Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. My apologies. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future.
In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office.
Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance.
Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special.
Sincerely,
Hotel Manager.
Staff was great, but the hotel needs updates. Pool heater was broken, hot tub didn't work, hotel door didn't close. The heat bulb in the bathroom was replaced with a standard bulb. Breakfast was pretty good. Smaller than most best western hotels.
Hello Martin,
Thanks for your stay and the comments.
I appreciate your feedback and telling us the positive and negative aspects.
Our apologies for the inconveniences .We shall work further to improve the amenities and hospitality based on your observations. Guest feedback is important to us for improvement.
Hope to welcome you again soon.
Sincerely,
Hotel Manager.
They charge you $100 deposit for damages but when you go on the wrong there’s stuff already damaged you asked for a different room they tell you no because you got kids the blanket that they had on the bed was actually a mattress pad used as a blanket the breakfast sucked was poor I asked for a different room the girl told me no because I had kids and people with kids have to be on the first floor which is on true when you lost at a hotel
Dear Adrian,
I have taken note of your comments and have shared these with our team for review. My apologies for the inconveniences howsoever. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit.
Sincerely,
Hotel Manager
