They don't listen well and always screw up the order. I specifically asked for the sandwich plain as my child has a lot of allergies. He cannot have eggs so no mayonnaise. He cannot have tomato so no ketchup or tomatoes. Sandwich had everything on it and we had gone through the drive-through so had to drive back to have it changed. I also ordered diet soda because of diabetes and they do not pay attention to that either and gave me a regular Coke. This has happened before. If you ask them to change it they act aggravated...Apparently do not understand the importance of accurate food orders when people have health problems or allergies. Their ice cream is also very screwed up sometimes. When we went there it was as though someone had added water to it- it was watery and icy- almost like the consistency of ice milk made with skim, not ice cream. It was off colored sorta grayish not white. I'm not sure what was wrong with it but someone else I know went there a few days later and said it was that way for them too. This McDonald's needs help from corporate or a strong manager to whip it into shape.