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“Not a fan of the room layout”

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TownePlace Suites Latham Albany Airport
Ranked #5 of 16 Hotels in Latham
Reviewed 16 February 2017

My issue is mostly with the room set-up. We had a two bedroom suite. The rooms are extremely small and there's only one bathroom (this is unusual compared to most 2BR suites. Could not place my luggage on a rack within my room. There are no work desks in the bedrooms so this was a problem since we were there for work purposes. Closet was also very small and had a strange wire shelf/pull out shelf set up. Positives--front desk staff was very friendly, gym was good (but no way to regular hot room temp), and hot breakfast was better than most with very helpful attendant. I can't speak about regular hotel rooms so they might be ok but I would never stay at this chain again and reserve a 2BR suite. Staybridge Suites & Homewood Suiites offer more space, private bathrooms in each bedroom, and better business amenities for 2BR selections. Upside--this is a newer hotel and feels new.

Room Tip: I would not recommend a 2BR suite based on typical offerings of other hotel chains
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  • Stayed: February 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Darryl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPS-Holly, General Manager at TownePlace Suites Latham Albany Airport, responded to this reviewResponded 17 February 2017

Greetings Darryl A,
I would like to take the opportunity to thank you for sharing some feedback about your recent stay at our hotel and feedback about our suite types. We are hoping that next time you are in house that you might get to experience on of our other 4 suite types. In regards to room layouts they all provide different amenities. With the two bedroom sites as which is what you mention you stayed in they offer the most bedding options for our guest. However our individual suites offer different living / desk work station options as well. It is our entire teams pleasure to host you as our guest and I am delighted to see that our overall service provided was well received. We know that for each of our guest no matter what the travel reason might be that a challenge free stay is key while out on the road away from home. We do look forward to hosting you with any returned trips back to Latham NY.
All the Best,
Holly Nichols
General Manager

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35 - 39 of 72 reviews

Reviewed 14 February 2017

First time staying at this Marriott chain. Hotel is less than a year old, and is clean, modern, with a bit of contemporary feel / decor. Stayed one night during drive back to the Midwest from Maine. Coming in from the east (Vermont) my vehicle navigation went astray, at night and during a heavy rainstorm, so was confused as to the location. In the morning i realized hotel is actually close to interstate access, and close to restaurants and stores.

Room: Generous sized room. The kitchenette facilities were along the left wall of the room "hallway" as you enter the room.Comfortable bed and pillows. Room is called a suite, but it is not a separate bedroom from living area arrangement.

Had a bout of flu, so did not try the free breakfast.

Service: Pleasant staff during check-in / check-out.

Overall, seemed like a good value for the price paid in this Albany area location.

  • Stayed: January 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Joe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPS-Holly, General Manager at TownePlace Suites Latham Albany Airport, responded to this reviewResponded 15 February 2017

Hello Joe G,
We would like to thank you for taking the time to write a review in regards to your recent brief stay at our hotel. We are sorry to hear that your car was giving you troubles and on top of it not feeling well while having to be out on the road traveling. We are delighted that you choose to stay with our hotel and for allowing us the opportunity to host you as our guest while in house. Next time you are in town maybe you can check out or stay in one of our other suite types as at our hotel we offer 4 different suite offerings. My team and I hope to have the opportunity to host you again as our guest with any future overnight needs that you might have again in Latham NY.
We wish you continued safe travels and all the best,
Holly Nichols
General Manager

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Reviewed 4 February 2017 via mobile

This is conveniently located near several good restaurant, all within walking distance. The rooms are clean, updated and spacious which offer the comforts of a small apartment. The beds were very comfortable and all the appliances and bathroom fixtures looked new. Highly recommend!

Stayed: February 2017, travelled with family
Thank Travel-in-excess58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPS-Holly, General Manager at TownePlace Suites Latham Albany Airport, responded to this reviewResponded 6 February 2017

Greetings Travel-in-excess58,
Our entire team would like to thank you for taking time to share some feedback from your recent stay at our hotel. As you have mentioned our hotel location is perfectly located within shops, restaurants as well to all main highways in our area. Our hotel just opened in May of 2016 and we are delighted you found our location while traveling to our area. It is our mission to ensure that each one of our guest have a enjoyable stay such as you did and we look forward to seeing you with your returned trips.
We wish you safe travels with your continued travels while out on the road.
All the Best,
Holly Nichols

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Reviewed 4 February 2017 via mobile

I have stayed here twice with family. It is reasonably priced, clean and nicely decorated. Very convenient to restaurants. Several good ones within walking distance. Definitely plan on staying here again.

Stayed: February 2017, travelled with family
Thank Rylee14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPS-Holly, General Manager at TownePlace Suites Latham Albany Airport, responded to this reviewResponded 6 February 2017

Hello Rylee14,
Greetings from the TownePlace Suites team. I would like to personally thank you for taking time to share some feedback in regards to your recent returned trip to our property. I hope you have been able to try a few different restaurants during each visit that are located near our hotel as there are some really great choices to choose from. As a regular traveler such as yourself our entire team truly takes great pride to ensure that each one of our guest have a enjoyable stay from start to finish as we know a challenge free stay is key while traveling.
We look forward to your returned visits back to our hotel and wish you safe travels.
All the best,
Holly Nichols
General Manager

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Reviewed 4 January 2017

The only issue was the quality of the breakfast, not as good as what you get at most Residence Inns. The rooms are nicely designed with nice TVs that hang on the wall and are adjustable. They even give you a channel guide and there is a guide that you use to change the channels, and easy-to-use remote.

  • Stayed: December 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank robficken1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TPS-Holly, General Manager at TownePlace Suites Latham Albany Airport, responded to this reviewResponded 5 January 2017

Hello Robficken1,
Thank you very much for taking the time to share some feedback from your recent stay! We are delighted that you found our new location here in Latham NY. The TV features of the design of the remote as well as the feature to be able to not miss out on your shows by streaming through Netflix and You Tube are a common amenity that several of our guest enjoy. We are though saddened to see that you did not find our TownePlace Suites brand breakfast offerings to be as delightful and apologize as we know this is key to starting your day off right. We appreciate you sharing this feedback and we will be sure to review with our brand support team.
We look forward to hosting you with your returned trips back to the Latham NY area.
All the Best,
Holly Nichols
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Latham Albany Airport

Address: 5 Forts Ferry Rd, Latham, NY 12110-2506
Region: United States > New York > Latham
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 16 Hotels in Latham
Price Range: ₹ 8,036 - ₹ 10,953 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — TownePlace Suites Latham Albany Airport 3*
Number of rooms: 114
Official Description (provided by the hotel):
TownePlace Suites Latham Albany Airport is a new all-suite hotel in the area situated 4 miles from Albany Airport. Complimentary shuttle service is provided within a 5 mile radius. Free breakfast and wifi are included with every stay. Guests enjoy an indoor heated pool, fitness center, business center and onsite laundry. RPI, Siena College and Saratoga Race Track are also nearby. All suites feature a full kitchen with a microwave, refrigerator, dishwasher, toaster, kitchenware and stovetop. Pets welcome! ... more   less 
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