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“Great coffee & Pastries, but use caution @ the drive through,,,,”
Review of Tim Hortons

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Tim Hortons
Ranked #1 of 3 Coffee & Tea in Lancaster
Restaurant details
Reviewed 26 March 2012

Like most Tim Hortons, The Coffee is great almost all of the time, as are the pastries.
My problem with this particular store is the staff isn't properly trained when using the drive through window.
Since this has happened to me so many times over the past year, I can't be the only one who's noticed this.
I can't tell you how many times I've ordered a half dozen bagels and they charge me for 6 individual bagels (which is more) instead of the 1/2 dozen charge. That or they will charge me for "Speciality Bagels" when I ordered only plain bagels. When I ask them to recheck the total, they say "yes, that's the correct price for 6 bagels" I ask why I wasn't charged the half dozen price? They look at me like they have no idea what I'm talking about even though the discount is clearly marked on the menu. They recheck it and usually see their mistake & apologize and charge me the proper price.
That or when I get home & pull the bagels out to put into a plastic bag to keep fresh, there are only 5 bagels in there. No exaggeration, this has happened to me at least 5 times.
If they make this "little" mistake on even a fraction of the orders, that really adds up.
Same with when you ask for a specific donut or cinnamon roll. I often order a glazed Cinnamon roll with my lg coffee & several times they've put a frosted roll in the bag without telling me.
Now, when at the drive through, I've learned to check the bag right there at the window to make sure I get the right order & change. When I tell them that they've given me the wrong kind of roll, they respond "Oh, we didn't have any glazed left, so we gave you a frosted".
I know, not a big deal right? But they really shouldn't assume that I like what they chose to give me.
Overall I still like this store, but fair warning, don't assume they are charging you the proper amount.
Make sure you know what the charge is supposed to be, check your change and your order. You might save yourself some time & aggravation.

    • Value
    • Atmosphere
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    • Food
Thank hyboost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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