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“Front desk poor customer service”

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The Georgian Lakeside Resort
Ranked #26 of 89 Hotels in Lake George
Reviewed 12 June 2012

I just stayed at this resort an from first trying to check in I encountered a very short ,rude front desk clerk (ABBY) really put me off....we were early to check in knowing this I just wanted to touch base we had 3 other coulpes (friends) staying there an had checked in the night before. Abby was not the least bit helpful,no eye contact very dismissive an close to out right rude,we needed to wait to check so we went to the pool area with a tiki bar an had a Bloody Mary,we found our friends rooms an they were water front so I called to see about a upgrade to water front also( we would have left but Abby informed me she would not give a refund an plus we had friends staying there)
On the phone I secured a upgrade for 70.00 more a night two nights total. So to kill time we did some shopping an came back to check in at 3pm.
Soon as I walked in the office and said my name Abby was delighted to tell me the gentleman on the phone misquoted the room an it was 200.00 more a night,okay mistakes happen I wanted them to meet us halfway but not a chance.....we ask for the manager an we where told she was on the grounds somewhere but they could not get a hold of her for us .The manager Carla was never to be seen,she did call my cell 4 hours later at this point we wanted to get on with our long week end.............if it wasnt for the other staff pool attendents Matt an Eric an the bartender( sorry I do not remember her name) our stay there would have been non descriped. What a shame one person (first contact) can put such a damper on ones stay....

  • Stayed: June 2012, travelled with friends
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4  Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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526 - 530 of 701 reviews

Reviewed 9 June 2012

for the price, I expected a Resort...it is more like a motel...there is a resturant with a bar. It is in need of repair but acceptable.

  • Stayed: June 2012, travelled as a couple
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4  Thank Hope D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2012

this place is ok ,but you could stay at a 4 star nyc room for less

Room Tip: unless looking at other boat owners boats is a dream of yours then you should opt for one of the mor...
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  • Stayed: May 2012, travelled as a couple
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1  Thank tilefish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

We found our room clean and happily, NO SPIDERS as others have written.
This is a lakeside establishment and Lake George is a vacation destination for those looking for "a vacation on the lake." And it does deliver that.
The pool and lobby are as pictured on the web and may set expectations a little high. This of course is subjective, but I consider this more comparable to a motel than a resort.
There is WiFi accessibility and there is a flat screen TV in the rooms.
If you forget toothpaste, shaving cream, etc. there is no gift shop on the premises. You will be politely directed to the nearest store 2 blocks away.
The refrigerator is a small dorm size one located in the TV cabinet. There is no microwave. But there are plenty of reasonably priced places to eat downtown.
It was the beginning of the season, so maybe the staff did not know to turn on the sterno to keep the buffet food warm. Could be why they forgot the bread and bagels until someone asked. Our waitress told us there was no hurry with the check, but she had to go do room service (as she continued to stand there).
There is coffee in the lobby in the AM, but not worth the effort.
Parking is not assigned, and you rely on luck to park near your room.
Housekeeping is punctual and sufficient.
We did not check out the poolside bar.
There are so many events around the Lake, that spending time in your room are probably not what you came here to do. Room pricing is one of the more reasonable in the area. it is walkable to downtown and clean.

  • Stayed: June 2012, travelled as a couple
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3  Thank hobbittravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2012

Travelled to the Georgian on business for a weekend. Was able to relax on the shore without difficulty. Staff very pleasant and went out of their way to welcome you.

Room Tip: Location is excellent for those that want to walk to the various stores in the village or if you wan...
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  • Stayed: May 2012, travelled on business
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3  Thank Thomas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Georgian Lakeside Resort

Address: 384 Canada St, Lake George, NY 12845-1100
Phone Number:
Region: United States > New York > Lake George
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Lake George
#9 On the Beach Hotel in Lake George
Price Range: ₹ 7,690 - ₹ 21,213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Georgian Lakeside Resort 2.5*
Number of rooms: 157
Official Description (provided by the hotel):
The Georgian Lakeside Resort is located within walking distance of Lake George Village. The Georgian has 158 rooms & suites, a private beach, outdoor heated pool, The Cabana Bar, and Giovanna's On The Lake Restaurant, Dinner Theater, in-room coffee, fitness center, game room, free WiFi. Contrary to the listing of amenities on TA - we do not offer free breakfast. Wedding, Conference & Meeting facilities, AAA 3-Diamond Rated. Near all local attractions including whitewater rafting, The Great Escape, Lake Cruises and more! ... more   less 
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Also Known As:
The Georgian Lakeside Hotel Lake George
Georgian Hotel Lake George

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