They messed up our room. Gave us a room which was listed under another families name. The cottage we booked they said they were sorry but there is not more left. Someone made a mistake making the reservation in the system. The cottage we received was smelling and disgusting. The front desk rep said that iif we don't like our rooms we can get our refund. We booked elsewhere in that case and told them that we would like to get our refund. Then they started lying that they don't have that policy. Now we were stuck with double booking. Manager basically told the ladies to stay quiet and not say anything. We were on vacation and this is what we have to deal with. Why tell the customer that they will get their refund and then turn around charge them anyway. They gave our rooms to someone else and made their money for the nite and still charged us for it.
What nonsense? I would recommend the CrestHavenLodge which is much more prettier than Depe Dene Resort. They rates are pretty much the same.
- Official Description (provided by the hotel):
- The Depe Dene Resort is an 1800's Scottish Estate situtated on 11 acres. There are 87 different cottages, townhouses, and rooms/suites along the shores of beautiful Lake George with an array of options to meet your group or family’s budget and needs. Our Resorts boasts a 270 degree view of Lake George as well as the largest, privately owned beach on Lake George with paddle boats, kayaks and row boats. The Original Estate House, built in 1860 is available, featuring 11 bedrooms, 7 1/2 baths, three Jacuzzis, a solarium as well as numerous observation decks overlooking the lake. We offer arts & craft classes for children and give parents a worry free chance to relax. New this year: Yoga classes, private Kung Fu and Self Defense class by the lake are available by appointment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Depe Dene Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Depe Dene Hotel Lake George
- Depe Dene Lake George