I stay in a lot of budget motels and am not at all picky, nor a clean freak- far from it. but this place takes the cake for both dirty room and poor service response, especially for the high price. When I arrived, my room had crud around all over the rug, especially along the edges, including used tissues, nutshells, and toenail clippings. Worse, when i looked for an outlet for my laptop behind the corner of the bed, there was a used unmentionable item (let's just say something used by couples) in plain view in the gap of the warped baseboard. The rug was literally sticky to touch, even to socks; i had to always wear shoes. Clearly, the maid does not clean, or even look, under or behind any furniture- there was also abundant long-term crud behind/around the sofa. Exhausted and arriving late, I waited until morning to go to front desk, where a scruffy and agitated young man jumped up as I approached and exclaimed "oh wow, is something on fire?!?!". Then he looked over the counter and said "Oh, cool, it's just your coffee" (i had a steaming cup). Great. I asked that the room be thoroughly vacuumed, and specifically said there was something nasty under the bed. From his out-of-it blank look, I didn't have high hopes, and sure enough, that eve, the bed had been made, but nothing else had changed, crud and unmentionable still there. Almost comically, the maid tip envelope had been more prominently propped up. These have a handwritten note on them to deliver them to the front desk: apparently, not only do the maid(s) not clean much, but they aren't trusted with their own tips (?). There is at least one professional-behaving desk person (checked me in), but otherwise the staff appears young, indifferent to downright sullen, and possibly druggie. There were often questionable-looking, smoky-smelling people loitering around the lobby and entry who appeared to be friends of staff, and just stared at guests. There was no conveniently-located available outlets for laptops and phones (ie, near bed or desk- i had to use my laptop perched on top of the microwave). Bed was old and hard, linens were worn, heater was corroded and missing knobs. For $80+ a night, this place is unacceptable. Heck, the cleaning level would be unacceptable even at $35. When i tried to report again the second morning, there was a line at the front desk, and i could hear others complaining, so i just left. I moved to the Superlodge down the street and had a great experience there, for less $ too (see my review of that). I've stayed at several motels in kingston and it's both expensive and just not a good town for service/cleanliness, but this was beyond tolerance. Note: the pictures i took were of the room as it was when i arrived. None of that crud is from me.
- Official Description (provided by the hotel):
- Our complimentary continental breakfast is served daily from 600am - 900am and consists of regular & decaf coffee and tea, apple and orange juice, two kinds of cereal with 2% milk and an assortment of danish, muffins, and donuts as well as white and wheat bread for toasting. All rooms have free cable TV, a chest of drawers, a clothing rack, either a king bed or two full-size beds, a desk and chair, night stands and lamps, a vanity sink and private bath/shower. We do offer free Wi-Fi on an unsecure network in public areas and our guest rooms. We have a guest laundry (washer and dryer) and a vending area with soft drinks and snacks. We are fortunate to have a variety of dining options within close proximity to our property. We have 24 hour diners, chain restaurants, ethnic and specialty restaurants (Italian, French, Southwestern, Indian, steak, seafood, etc.) as well as places that deliver. We are located 35 miles from Bellearye Mountain and are close to a wide variety of hiking trails, wineries and historic venues. ... more less
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- Also Known As:
- Super 8 Kingston Hotel Kingston
- Kingston Super Eight
- Kingston Super 8