Average service quality: This hotel refused to provide a proof for overnight stay, the staff had no name tag, nor was professional, saying no printer, unable to print, and that I must return at 10am to speak with the hotel manager, they had no power.

Too many signs at the café entrance, and not intuitive enough to follow for COVID policy. Mandated guests wearing glove when taking food, but placed spoons on the counter without plates, which felt unclean, the counter surface may have germs.

Other issues from the hotel room:
1) Bed too high, unsafe for seniors
2) Toilet paper not at least 75% full
3) Paint fell off from a blue mobile desk on the edge
4) Hair found at the corner of the bathroom underneath the trash can
5) Transparent scotch tape on the edge of the bathroom countertop
6) Lack of nighttime sleeping light
7) Some trash debris found on the hallway in front of Rooms 328-330
8) Next to a main street in Ithaca, trucks/motorcycle running since 3am. Asked to change the room right after check-in but got denied.

Did not feel the hotel listens to customers nor care about making the stay enjoyable for them. Seems like they care more about enforcing their policies and rules.

In general this was an OK hotel with nice amenities like the pool and breakfast. The room was sort of clean, although the shower could use a good bleaching. My biggest beef was the lack of toilet paper. Seriously there were only eight pieces of toilet paper left and no extra roll left. In addition, there was only two pieces of tissue. This wasn’t going to go far for a family of five, even for one day. Oh, and we found a towel with what looked like poop. The staff happily gave us toilet paper when we walked down to pick it up since they were short staffed that night. The pool area was very nice, but the ragged hand towels supplied left a lot to be desired. Perhaps this is a sign of times and the staffing shortage we are experiencing everywhere.

We very much enjoyed our stay at Holiday inn express. We wish that we would have been able to stay two nights here but they were both of the day prior unfortunately. The beds were comfortable and the room was clean. Room was quiet. Layout and decor of room is modern. The hotel is in a good location to downtown Ithaca. The shower water pressure was great. The breakfast was plentiful. Also, this price was lower than the Fairfield inn & suites that we stayed in at horseheads and had a much better value to it. Would definitely recommend this hotel.