We had stayed at 50-100 Holiday Inn Express hotels and this one is now the top of our list. The breakfast was what really impressed us. They offered 5 kinds of milk, including chocolate and soy milk. Guests were offered gloves when taking food. Trays and take-out boxes were readily available to take food to the room. Fresh whole fruits were in good supply. And the breakfast hour runs until 10am even for weekdays. Their rooms are good, clean and functional but the breakfast is head and shoulders above other Holiday Inn Expresses.

Let me start this with I get it, all places have a bad day or days.
I have never written a negative review. I would just never return. This was so bad I wrote a letter to the General manager Daniel, Nothing no response back. Again, I have never even written a negative letter, just wouldn't return. The room was not clean at all. There was hair from previous guest ALL OVER BATHROOM FLOOR. When I asked if someone could bring me a couple of extra towels as I used them to clean floor, I was informed that housekeeping would not be cleaning room for my entire three day stay. I had to go into fitness center to grab towels to clean my own floor. Going into fitness center was just as bad, as empty hand sanitizers were empty and there was no spray that I could use to clean my bathroom floor.

Ithaca was a great town but our stay ended on a downer as this hotel kept our deposit. We left the room in good order, checked out and all was good. However, when my credit card arrived they had not refunded the deposit. I called them and was told it was an error and my deposit would be returned. I waited...it never arrived!
This hotel has a private owner as it is franchised. The manager - Cassidy Fox - refused to discuss the issue and told me she was the highest management and her decision was final - they were keeping my $100! I suspect a scam as there is no way to dispute this.
Please ask the staff to check your room when you leave and get them to refund your deposit while you are there.