Our bus group checked into the Country Inn & Suites for two nights. Check-in was quick and efficient. Our suite was divided into three parts. We entered into a room with a couch, chair, small refrigerator, and television. Continuing to the room there is a bathroom on the right and closets on the left. Our room had two queen-sized beds in the last room. There was also another television in the bedroom.

Our room was clean and quiet. We did not hear people in the hallways. The staff was friendly and very helpful. A few of us had problems connecting to the wi-fi. The woman at the front desk helped us out.

Breakfast was plentiful. There were eggs, sausage, french toast, potatoes, cereal, fruit, juices, bagels, toast, muffins, and coffee. The staff refilled items quickly and cleaned tables as people left. I was impressed with the staff.

Be sure to check your credit card statements if you stay here. They had problems with their system and ended up charging me twice!

Overall, we had a good stay. Staff handled the situation well when the power went out and we couldn’t get in our room.

We came here with a bug infestation - 15+ roly poly bugs continuously entering the room, beetles, massive dead spiders, cobwebs over the beds, and half of the wall lining falling off, leaving a huge hole between our room and the outside. The front desk simply came in and vacuumed up some bugs, told us it was only our room with this issue and all other rooms were fully booked (we checked in around 4pm, 1 hour after check in time so they had ample time to move us if they had wanted to; there were still other non-filled but booked rooms they could have moved us into when we escalated at 10pm because people were checking in), and handed us bug spray (she also said "we can maybe use a book"). There was no maintenance or housekeeping available at 4pm right after the check in hour. We were on the call with Radisson customer service for over an hour, but they LITERALLY told us to LEAVE the hotel and they'll refund us. I asked the customer service rep if his suggested resolution was to "kick us out and have us sleep in our car" and he said "yes." This service is absolutely ridiculous and unacceptable and the escalation system Radisson has set up is atrocious. It is our graduation weekend and most hotels have elevated rates, but Radisson refused to comp us and walk us to a different hotel. They also have NO managers (not a single one, not even in a different hotel in the chain) available to help with escalations at 10pm at night - the general manager was simply "unavailable" and "unreachable" and we were told we would hear back once the complaint department reviews our case. Brandi at the front desk stated that this was not an emergency and her GM would be annoyed if she woke her up to deal with a bug infestation. Wtf is considered an emergency if not a bug infestation and a GAPING hole in the wall with bugs entering nonstop?! We barely got a single apology. Unbelievable experience. MAJOR WARNING FOR ALL TRAVELERS - NEVER stay with ANY Radisson hotels, NEVER stay with Garuda Hospitality (operations/management company running this hotel) and do NOT expect them to treat you like guests. A motel will be a better experience than this.