Over the past 2 yrs, almost exclusively I ordered pizza from Caraglio's,Hilton, There have been sm. issues perhaps twice, but over all good. However, last week the med cheese/pepperoni pizza, heavy sauce, was awful. Crust not done, very little cheese, and I actually believe the crust premade. There was lots of overcooked pepperoni. I ate 2 small square pieces. I called, talking to evening manager who offered me 15% or replace it. Since it was well after 7, I refused, On Saturday, I called day manager who basically told me the same thing however gave me a telephone no for District Manager. I called, left a detailed message. I kept pizza for a couple days for mgr to see. I have never heard anything. Thus I am writing bad review. It should also be noted that when I have had an exceptionally good pizza, I have called to compliment them. It was very disappointing and the pizza awful. My bill for a med pizza,delivered and tip - was over 20.00. I threw the pizza out, done.
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