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Reviewed 8 May 2018

Our experience was generally very good. The reception staff were very friendly and helpful. The hot breakfast was the usual, with the exception of the waffles, which were very good. The fire pit outside is a very nice touch, which we enjoyed with some other guests. Even had s'mores. One problem which still remains a mystery. On our first morning, the housekeeper knocked on the door and asked us if we needed anything.We said we were just going out and needed some fresh towels, which she gave us. When we got back in the late afternoon, nothing had been done to the room. The beds were not made nor the wastebaskets emptied. I didn't say anything at the desk, but noted this on the survey sent to us on follow-up email and asked if this is usual practice at Fairfield Inns, since we hadn't stayed at one before.. I still haven't received any reply.

  • Stayed: May 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank AnneandJohn803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, General Manager at Fairfield Inn & Suites Geneva Finger Lakes, responded to this reviewResponded 9 May 2018

John803,

Thank you for taking time to share this review of our property. It is good to hear that you found our staff friendly and helpful and enjoyed our waffles so much. I am sorry to hear that you did not receive the full service for your room later that day after your initial interaction with our housekeeping staff. It is certainly not normal practice and I am following up with my leadership team and staff to ensure this issue does not occur in the future. We look forward to the opportunity to serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

Stayed for 2 nights this past weekend. No complaints what so ever, clean and very good service. I was amazed how staff took time to inquire how you were doing, and just take time to chat. Hats off to the staff!!

Stayed: April 2018
Thank travel198060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2018 via mobile

This is the way all hotels should be. Clean. Friendly. Accommodating. Well priced. Great hair products. Includes breakfast! And a good breakfast too!! I usually take a look at complimentary breakfasts and head out. Here the choices were great and clean. Right near colleges in area. We didn’t get a chance to use the indoor pool or enjoy the outside fire area - but it looked good too. Kudos to the staff and Marriott for getting it right here!
Looking forward to our next trip to Geneva NY and staying at this Marriott.

Stayed: April 2018, travelled with family
Thank theskiing62018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, General Manager at Fairfield Inn & Suites Geneva Finger Lakes, responded to this reviewResponded 16 April 2018

Dear theskiing62018,

We appreciate your kind words about our staff and property. We look forward to welcoming you back when you return to the area. Hopefully next time you can get to enjoy all of the amenities.

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Reviewed 10 April 2018 via mobile

We spent a couple of nights here while visiting a college daughter and shopping at the outlets. The hotel was clean and tidy and seemed very new. The staff was pleasant and we had no complaints about the hotel whatsoever. We will definitely stay here again when we come back this way.

Stayed: April 2018, travelled as a couple
1  Thank SawdogCliftonPark_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, General Manager at Fairfield Inn & Suites Geneva Finger Lakes, responded to this reviewResponded 11 April 2018

SawdogCliftonPark_NY,

Thank you for your review of our property. We are pleased to hear how you enjoyed all aspects of your stay and look forward to your return visit in the near future.

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Reviewed 10 April 2018

We stayed for a weekend to go skiing at Bristol Mountain.

Standard continental breakfast that all Fairfield's have. Seems like a new hotel - rooms, breakfast area all very clean.

Friendly staff.

Would be nice if the they had the soft cookies at the coffee/tea station.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank ABRreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven L, General Manager at Fairfield Inn & Suites Geneva Finger Lakes, responded to this reviewResponded 11 April 2018

ABRreviews,

Hope the late season ski trip was a blast! Glad we were able to be your hub during this trip and look forward to your return visit. We will look to have treats out for you next time.

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