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All reviews front desk steep hill room was clean white plains the breakfast area complimentary breakfast parking lot is off the highway yogurt cookies easy access convenient location business trip new york city nice stay fitness center king bed
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23 - 28 of 866 reviews
Reviewed 25 August 2018

Nothing but positive things to say. Hotel lobby and common areas kept very neat and clean. The room was also very clean. Entire staff was very friendly. Breakfast was very good guality and good selection. My only issue and not just with this hotel is the removal of full dressers to store your clothes. I've traveled for years for business and pleasure and the recent trend on redesigns removes the dressers. If you stay longer periods, 5 days like we did, you're living our of your suitcase. You can't put things away. Yes there is a closet, but you not hanging shorts, t-shirts and underwear. It's not a negative against this hotel as alot of places are doing it. It's not a traveler friendly change.

  • Stayed: August 2018, travelled with family
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Review collected in partnership with Hampton
Thank A8960NBjamesd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2018

We stayed three days, the hotel was refurbished beautifully. The complimentary breakfast had everything that you need to start your day. We didn’t get to try the pool but it looked clean and plenty of chairs

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with Hampton
Thank diazrosario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2018

The stat here was wonderful very lovely staff and very good service and rooms. I loved the breakfast. My stay with my husband was fantastic and we will be deffinatly going back. Loved this hotel so far our favorite.

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with Hampton
Thank jasminespruck18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2018

Extremely friendly staff, very quiet, great location and easy access to highway and Tappen Zee bridge. Plenty of parking. Good fitness center - did not use the outdoor pool as it rained. Good internet.

  • Stayed: August 2018, travelled with family
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Review collected in partnership with Hampton
Thank JohnandBetsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2018

We stayed 5 nights in this hotel, because financially and for a family with 3 kids it seemed the best option for us while visiting New York City. But the hotel is not that good. The staff is absolutely kind, friendly and helpful, there is no doubt about that.
But the building and interior are quite dated and the rooms are incredibly humid. Our clothes and even some books were wet after 5 days of staying here. A big PLUS are the excellent beds.
We just cannot understand why a hotel has a carpet in the breakfast-area; it is not hygienic and the first morning there was a lot of people in this place with many loud children who made a huge mess everywhere. The next mornings the area was more quiet, but still we did not like the plastic cutlery and the paper plates which look so cheap. Moreover the bread and breakfast-cakes were dried out.
In other reviews we learned that one of the elevators was not working 7 months ago and still this elevator was not working when we stayed here. The management for updating the rooms, the interior and exterior is quite bad or even inexistant. The airconditioning in the rooms is quite noisy.
The distance from Elmsford to New York City is quite long (35 kms), so it is good to have a car, but still we payed a lot of money for parkings In NY. A trip by express-train from the White Plains-station will take about 20 minutes.
This hotel pretends to be a Hilton-member, but it has no Hilton-standards!

Room Tip: The best rooms are on the back-side of the hotel, far from the highway-noise.
  • Stayed: July 2018, travelled with family
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Thank MariaV1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John-HiltonHelp, on behalf of management at Hampton Inn White Plains / Tarrytown, responded to this reviewResponded 24 August 2018

Dear MariaV1967,

Thank you for staying with us. We appreciate your honesty as we look for reviews to provide insight and constructive feedback regarding our hotel’s service and amenities to better our guest experience. We will address the items you mentioned with our team and welcome any additional comments or suggestions you would like to share. If you return to our area, we hope you’ll stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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