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All reviews the rain shower head free hot breakfast beautiful hotel close to the airport front desk nicest hotel on demand buffalo airport beautiful bathroom ordered room service chain hotel salvatore's italian gardens beds were comfortable fourth floor buffalo area bagels fresh fruit
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Reviewed 5 July 2016

We got a hotel next to the airport because we had an early morning flight (5:25 am). When we checked in we were told the airport opens at 4am but the hotel shuttle service starts at 6am. We could get a taxi for the 1/2 mile drive, but it would cost $18, no wait, $15, no maybe $13. There is a free breakfast but it too starts after we leave. (OK, this I understand). There were 4 of us and 2 rooms. If they could not provide us with the advertised shuttle they should have comped a taxi. They wouldn't even give us a free drink at the bar. Then the girl told us her supervisor said he would discount our bill. I went at 4:15am to check out and no one was there. I called out and looked all around. I had my son check us out later and he was told that there is always someone there, so I guess I was lying. The check out man also told my son that they never give discounts.
I guess someone lied about that, too.

Room Tip: Beautiful new hotel, they just need to fix their shuttle service to accommodate guests.
  • Stayed: June 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Gloria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIII, General Manager at The Delavan Hotel & Spa, responded to this reviewResponded 17 July 2016

I am sorry about your experience with our shuttle, the hours we do have posted for our shuttle are from 6am until midnight daily. I would like to hear more about how our staff handled the situation if you could please email me at nsalvatore@salvatores.net I would appreciate it.

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Reviewed 25 August 2018 via mobile
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Stayed: August 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2018
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Room Tip: evitare evitare
  • Stayed: August 2018, travelled with family
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2018 via mobile
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Stayed: July 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017
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  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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