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The Delavan Hotel & Spa
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Reviews (99)
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All reviewsbeautiful hotelthe rain shower headitalian gardenhotel openedpocket doornicest hotelhome friesfree hot breakfastbuffalo airportclose to the airporton demandordered room servicevery clean hotellarge showerchain hotelfourth floorbagels
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92 - 97 of 99 reviews
Reviewed 5 July 2016

We got a hotel next to the airport because we had an early morning flight (5:25 am). When we checked in we were told the airport opens at 4am but the hotel shuttle service starts at 6am. We could get a taxi for the 1/2 mile drive, but it would cost $18, no wait, $15, no maybe $13. There is a free breakfast but it too starts after we leave. (OK, this I understand). There were 4 of us and 2 rooms. If they could not provide us with the advertised shuttle they should have comped a taxi. They wouldn't even give us a free drink at the bar. Then the girl told us her supervisor said he would discount our bill. I went at 4:15am to check out and no one was there. I called out and looked all around. I had my son check us out later and he was told that there is always someone there, so I guess I was lying. The check out man also told my son that they never give discounts.
I guess someone lied about that, too.

Room Tip: Beautiful new hotel, they just need to fix their shuttle service to accommodate guests.
  • Stayed: June 2016, travelled on business
    • Location
    • Rooms
    • Service
Thank Gloria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIII, General Manager at The Delavan Hotel & Spa, responded to this reviewResponded 17 July 2016

I am sorry about your experience with our shuttle, the hours we do have posted for our shuttle are from 6am until midnight daily. I would like to hear more about how our staff handled the situation if you could please email me at nsalvatore@salvatores.net I would appreciate it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2017
Google Translation

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017
Google Translation

Room Tip: Acredito que todos os quartos são bons, o hotel não é barulhento!
  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMIII, General Manager at The Delavan Hotel & Spa, responded to this reviewResponded 7 September 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2017
Google Translation

  • Stayed: April 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2017
Google Translation

  • Stayed: February 2017, travelled on business
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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