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“Not the same as prior visits! Horrible....”
Review of Buena Vista Inn

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Buena Vista Inn
Ranked #2 of 3 Delhi B&B and Inns
Reviewed 21 September 2017

I wasn't going to do this until my husband went to bed and laid in a huge wet spot on the mattress which was most definitely urine. When we arrived our room smelled horrible due to the wet mattress which we did not figure out until bedtime!. I asked to see another room but it was trashed when he opened the door as no one had cleaned it. I can deal with renovations, out dated rooms etc but I cannot deal with dirty! I had to clean my entire room and air it out in order to sleep in it. I opened the toilet seat which had a paper wrapped around the seat to signify that it had been cleaned...NOT..It was stained, moldy and gross. It sparkled when I got done with it! Shower had mold as well. I went to the dollar store and got bleach, sponge and window cleaner and proceeded to clean the refrigerator, microwave, whole bathroom, food all over the desk, ice bucket full of black fingerprints, wooden floor that appeared to have been vomited on, door handles, phone and mirrors and more. The chambermaid cleaned our room and did not leave soap nor toilet paper which we did not have any of either.....I would have thought that they would have credited me back at least one night's stay but whereas they are the only place to stay in Delhi, New York they know that they have you by the you know what! I only got an apology. Nothing else was offered. They best straighten the mess out or they won't be in business long. I will sign my name as well because they will know who it is no doubt! I have stayed here a lot in the past and it was much better but that was in 2011 and before when someone else owned it. Pam & Tom Brown...New Hampshire

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  • Stayed: September 2017, travelled with friends
    • Value
    • Service
Thank mspambrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex-Jerry-Managers-, Manager at Buena Vista Inn, responded to this reviewResponded 24 September 2017

Hello Mrs. Brown,

First off I would like to sincerely apologize for the unpleasant stay you had. As for the uncleanliness of the room, we are very sorry and assure you we are making it a number 1 priority to maintain an adequate and superior maid staff to make our accommodations the best possible. As far as the wet stain on the mattress we would really appreciate it if you can elaborate more in an email about that. Since taking over we have never encountered a situation like this and would like to know more, as it is very confusing to us as to how that could be possible. We are working very diligently to making our inn the best possible and we really appreciate the time you took to let us know of any and all problems that you may have encountered.

Thank you again

email: delhihospitalityinc@gmail.com

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1 - 5 of 57 reviews

Reviewed 1 August 2017

If you are looking for that quaint motel off the beaten path and in a nice area, well THIS AIN'T IT!

I reserved and paid for a room one year in advance. Little did I know that below the rooms that you see from the road, and behind what you see from the road, is a lower level - and I do mean lower. When I checked in everything went smoothly as I was told how to get to the lower level. When I walked into the room it reeked from stale cigarette smoke. I was able to change the room to the room next door due to a cancellation (I was told). I can only guess why they cancelled. The sheets on the bed looked like they had not been changed in some time as the bed was a mess of wrinkled sheets and did not look fresh. With the sound of foot steps and music until midnight, as well as my disappointment with the room, I did not get a good night sleep.

When I left at 5:30 am I noticed that there were rooms on the street level portion that did not have any cars parked so I assumed that there were vacant rooms available. I called later to ask why I was the only one in the lower level and I was told that a wedding party had secured the upper level and the reason for no cars was that they got in late around 1 am. Strange that there were no cars there when I left at 5:30 am. Glad I did not stick around for the "breakfast" that was not served until 8 am. What looked to be a nice place from the on-line pictures turned out to be a nightmare.

Never again.

  • Stayed: July 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Teddyballgame999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirly C, Manager at Buena Vista Inn, responded to this reviewResponded 2 August 2017

Hello,

We are very sorry for the unpleasant stay that you had. We as new owners have renovated all upper rooms and are slowly in the process of renovating the lower level rooms. Unfortunately the weekend you stayed , we were booked on the upper level by a wedding party. We take criticism very seriously and assure you we are making steady progress in renovating the entirety of the inn. We hope that you will be back to try our upper level rooms until the renovations in the lower level are complete as many of our guests enjoyed them.

Thank you for your cooperation and feedback

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Reviewed 10 May 2017

Stayed here last week to visit a couple buddies, overall great place. Very classic feel, good wifi , free breakfast, receptionist recommended great Japanese restaurant in town, would highly recommend. Will stay again.

  • Stayed: May 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex-Jerry-Managers-, Owner at Buena Vista Inn, responded to this reviewResponded 11 May 2017

Thank you Mike for taking the time to write a review. We always appreciate input from our guests so we as management can do a better job in accommodating our guests. We hope to continue our work for the inn so that your next stay will be better than the last. Thanks again!

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Reviewed 3 April 2017

Stayed here last year for alumni weekend and did not have a good time staying, but this time was much different. I see the new owners have done a lot of renovations and it definitely is paying off. Stayed here for a few nights with no problems what so ever. I read that there was overpowering cleaning smell but that wasn't the case when I came in. The new Owners Jerry and Alex told me that they changed their cleaning products so the room I stayed in smelled very pleasant. Great to know that they take their customer feedback seriously. Will be back in the summer.

  • Stayed: September 2016, travelled with friends
    • Location
    • Rooms
    • Service
Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex-Jerry-Managers-, Owner at Buena Vista Inn, responded to this reviewResponded 7 April 2017

Thank you very much for taking the time to write a review. We always appreciate input from our guests so we as management can do a better job in accommodating our guests. We are very pleased that you enjoyed your stay with us and hope to see you again!

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Reviewed 27 February 2017

After reading the bad reviews here--on several recent trips to Delhi I drove an hour extra to stay in Phoenicia b/c there's just nowhere else to stay in Delhi, which is crazy. Finally we decided to give this place a try since we wanted to at long last spend an evening in Delhi and not have to drive home. It's a pretty good location--kind of a long dark walk if you don't want to drive into town (drink at PICCs--local, good fun). The new owners of the Buena Vista Motel are clearly new to the hotel trade. It looks like they are trying and learning as they go. I think the desire to be good is there. Until they get their sea legs, it's best to see the room before you book. They are renovating the whole place slowly so some rooms are much better than others. I didn't like the overpowering cleaner smell in one room so asked to see another. It kinda feels like a college kid's dorm. This motel is not for anyone who cannot overlook that. Breakfast was simple continental norm (several cereals, juice, coffee, toast...). The management I interacted with were very very nice. Room rates are inexpensive.

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  • Stayed: January 2017, travelled as a couple
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    • Rooms
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1  Thank DGrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex-Jerry-Managers-, Manager at Buena Vista Inn, responded to this reviewResponded 1 March 2017

Thank you very much for taking the time to write a review. We always appreciate input from our guests so we as management can do a better job in accommodating our guests. Especially thanks in pointing out particular flaws in our rooms. We are now using a much better cleaning system to give our rooms a fresh smell rather than cleaner smell. Thanks again!

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Additional Information about Buena Vista Inn

Address: State Hwy 28, Delhi, NY 13753
Region: United States > New York > Catskill Region > Delhi
Amenities:
Free Breakfast Free Parking Suites
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in Delhi
Price Range: ₹ 5,487 - ₹ 6,262 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Buena Vista Inn 2.5*
Number of rooms: 30
Official Description (provided by the hotel):
We are the new owners of the Buena Vista Inn. We purchased this business in April of 2016. Our number one goal is, and always will be customer satisfaction. We will work hard to provide the best customer service possible. Much of the motel is old and outdated which is why we are currently undergoing an in depth renovation project that we plan to be completed before the summer season ends. Please feel free to write reviews and comments so we can better improve our business. Customer input is always welcome! ... more   less 
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