I wasn't going to do this until my husband went to bed and laid in a huge wet spot on the mattress which was most definitely urine. When we arrived our room smelled horrible due to the wet mattress which we did not figure out until bedtime!. I asked to see another room but it was trashed when he opened the door as no one had cleaned it. I can deal with renovations, out dated rooms etc but I cannot deal with dirty! I had to clean my entire room and air it out in order to sleep in it. I opened the toilet seat which had a paper wrapped around the seat to signify that it had been cleaned...NOT..It was stained, moldy and gross. It sparkled when I got done with it! Shower had mold as well. I went to the dollar store and got bleach, sponge and window cleaner and proceeded to clean the refrigerator, microwave, whole bathroom, food all over the desk, ice bucket full of black fingerprints, wooden floor that appeared to have been vomited on, door handles, phone and mirrors and more. The chambermaid cleaned our room and did not leave soap nor toilet paper which we did not have any of either.....I would have thought that they would have credited me back at least one night's stay but whereas they are the only place to stay in Delhi, New York they know that they have you by the you know what! I only got an apology. Nothing else was offered. They best straighten the mess out or they won't be in business long. I will sign my name as well because they will know who it is no doubt! I have stayed here a lot in the past and it was much better but that was in 2011 and before when someone else owned it. Pam & Tom Brown...New Hampshire
- Official Description (provided by the hotel):
- We are the new owners of the Buena Vista Inn. We purchased this business in April of 2016. Our number one goal is, and always will be customer satisfaction. We will work hard to provide the best customer service possible. Much of the motel is old and outdated which is why we are currently undergoing an in depth renovation project that we plan to be completed before the summer season ends. Please feel free to write reviews and comments so we can better improve our business. Customer input is always welcome! ... more less
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